based on 1582 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had the pleasure of working with Jake. He was patience , understanding and did not rush me in making my final decision.
Everyone at Alpin Haus was a pleasure to deal with. Josh Hale was a terrific salesman and I would definitely deal with him again. Ricky in financial did a fine job for being in a new position. Brian in service was awesome and went over everything I needed to know in detail. Thanks again guys.
I received a response today to my earlier negative review. Upon arriving home with my brand new 19.6 (6/14/24) I found that I had no 12 V house power. I eventually found the problem and solved it but my calls for help and troubleshooting went unanswered. Today, (6/18) I received a call from the Saratoga service manager and discussed at length. I am encouraged to know that The dealership actually does care about serving their customers. My faith has been restored. Thank you for calling me back.
You never get a second chance to make a first impression…. you guys blew it.
Got my brand new Nobo 19.6 home only to find it all the 12 V house functions will not work off the battery. Had a discussion late Friday afternoon with my sales person. I asked to be connected with a service person to help me troubleshoot. He responded by email with some manuals and schematics that may as well have been Japanese as far as I’m concerned. Called my sales person again Saturday morning and asked to be connected to a service person. He had to take my phone number for the eighth time and still never got a call back. Monday has come and gone, it is now Tuesday and still have not heard from anyone. I’d be A little impressed if I got a response to this review from management.
Name removed
Phone number removed
2024 NoBo 19.6 purchased on Friday 6/14/24
Alpin Haus has great after the sale customer service. We always get someone to answer the phone or call us back and respond to our needs. Very friendly and efficient. Highly recommend them.
My sales contact, Rich, was wonderful.
Bill and team did a great install. It was evident that they have experience and take pride in their work.
The only thing I would mention is that some put their food and drinks on our home AC unit, which made me a little nervous, but, no spills, and other than that everything went off without a hitch.
Tom from Lou's Electric won't be here until tomorrow (a week after install) due to a mechanical issue. I got a call from Saratoga Bromite today so they will come pending electrical work and inspection. Pete from Morris Fence put up the temporary fence and measured for our fencing.
We are good. Thanks so much for a positive experience. I have been waiting a lifetime for this pool and hot tub. Jim and Linda (Petterson) Law
The final price came in on budget and on time. The install was also very professional.
I just bought a sea doo switch from Alpin Haus and I am extremely happy with their service. I knew nothing about boats and they answered all my questions.
The only reason I do business there is because of Jonathan Baker He is one hundred percent
Everything else I’m not impressed
Friendly , kind , able to talk about products , RV’s ,
And understand each others , they try to make it right
Great customer service. Did a great job with our Rv
Very good service. Everyone chips in to provide service and resolve mechanical issues. Good team work
Tom
I hate walking out of a place and feel like I’ve been taken advantage of.
Excellent service all around…our salesman Patrick Luci gracious, friendly and knowledgeable, Matt in finance so accommodating, Rich gave us a great run through and the young man who delivered our RV (I’m so sorry, not sure of his name…Connor?) set it right where we wanted it. And the RV itself…fabulous!…everyone we showed it to was very impressed. Thank you AlpinHaus!
Reliable and good service
Service and everyone is friendly and helpful
Staff were knowledgeable and friendly. Wide selection of campers to look at.
Courteous and great communication, great to do business with.
Pleasant staff, relatively easy to get an appointment.
Reliable, Professional, courteous, helpful and caring fit the products and services that Alpin Haus provides its customers. I couldn't ask for more.
Quality work by technicians
I took my rv motorhome in for repairs since I just bought it and added the warranty on it. Found some things that didn't work on it. Tried several times to get someone to reply to my messages that I left on their voice machine, and no one returned my calls. The only way that I got a call is when I finally got in hold of someone.
How to improve is for the people to return their calls. Still waiting for them to call me back.
Very nice people straight forward and easy to work with and will get you right in and diagnose the issue and correct it for you in a timely manner...even worked around my schedule...Matt in service is awesome
My sales person Josh Hale was great. We came to a deal efficiently. Brandon my service tech was very informative the day we picked up and went through everything
We had a good experience. Jake was knowledgeable and answered all of our questions. Every person we met was friendly.
Warranty work promptly and professionally addressed.
Great sales and service!!
Work was accomplished in a timely manner
Efficient, friendly service
Warranty for Life just removes a lot of the concerns of RV ownership, especially in the Northeast.