based on 1535 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Techs were very willing to make the extra effort to fix the liner that was pulling away from the edge of the pool (and were able to fix it in the shallow end), and also advised they would get Doug to come up to fix it in the deep end.
I was very impressed with the Technician that worked on my camper
Everyone is very friendly and helpful. This is our 3rd product of Forest River by Design. We haven't had any problem with the make.
Josh Deaul in sales was absolutely great! Takes care of you and always answers the phone. Wicked knowledgeable on all products I highly recommend him. I’m on active military orders and my schedule was very tight and difficult and Josh was so good about it and was accommodate me in every means necessary!!
Signed
Peter Miller
Excellent product quality and selection; low-pressure knowledgeable sales staff, excellent service and technical support, professional business and administrative staff.
Very friendly and knowledgeable staff.
Service is always there to keep my toys running flawlessly over the years. I rely on them to recommend maintenance and provide suggestions on products and services that I need. Shout out to Brian and team... Thank you for taking care of me over the years! Much appreciated!!! See you in the fall......
Everyone we interact with is genuinely looking to see how they can help. Not looking to see how they can move on to the next thing in their day or hand any situation over to another person. Whomever we work with has always stuck with us, stayed involved or at least kept themselves informed as to what was going on until they knew the job was done. This has been the case for both sales and for service.
Brian Barnes from Service was extremely helpful. He acknowledged the fact that I was only going to be at my vacation home for a limited number of days and got the repairs done before I had to leave.
Our 2023 Suntracker is amazing!!! Everyone from sales and finance to service to pick up was so patient, understanding and treated us with kindness and respect. Couldn't ask for a better buying experience.
Thank You,
Dave & Amy Snell
D & A Overhead Doors & Service
Always someone available no matter what department you need
Well communicated and previous work tracking. Promptly response to the services requested.
Right on schedule
The cost of inspection blew me away. I had one done in the fall to keep in agreement with my forever warranty. When your service dept called to schedule a de-winterization they said and also an inspection. One I thought it was required to do so for the forever warranty. I know now it wasn’t. But what shocked me most was what I was charged for an insoe tion. Over $600!!! The inspection to keep in compliance with the forever warranty was under $400, and that included service for a possible leak. Why would an inspection cost me over $600??? After telling me I owe that much for them to look over my trailer, I’m given a list of suggested repairs. One being a broken screen door that was fine when I dropped it off for storage. The other suggested work is resealing, which I know is standard maintenance. I feel completely taken being charge over $600 for an inspection, then being asked if I’d like to schedule an appt for the resealing. I’m new to RVin so I trusted Alpin Haus, now I feel like a complete fool and all I want to do is to get rid of the thing.
Great place!
Excellent service for the last two years no complaints!
We paid for a prep fee and things where not presentable and many small little details needed to be address
When going over the new trailor we were given detail instructions about all the features the camper had.
Quality products and quality services!
Assist customers with hooking up their campers to their tow vehicles. For example:
We leave our 5th wheel for winter storage. Haven’t hooked it up since October and need a “re-fresh”/practice doing it again. Having an experienced service tech assist with this would be helpful and cut down on the amount of time we (and as we saw) others picking up their rigs after winter storage and taking up space in your lot. It helps us get back on the road again especially because we have a 3+ hour drive back home. Thank You
We bought a brand new Rv and it leaked we took it up for repairs it’s been over two weeks and still hasn’t been started on. Very upset about being lied to We were told we’d have it for our first vacation planned with our Rv
Everyone friendly and helpful
Great service experience. Class A Mechanic treated my travel trailer like it was his own. Thorough and efficient! The service Manager was top shelf too. Thanks again!
Service has improved a lot. But labor rates are high.
Friendliness, low pressure environment, and felt like everyone throughout the process cared about what I had to say.
Everyone was very friendly and helpful!
Great service and communication. The best in the area
Friendly, professional, timely service.
Brian from the service department is great . Addressed my concerns and came up with a solution
Great service. Thanks