based on 4486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Alpin Haus Rv service is great!
We had a good experience. Kyle was very reasonable to work with. The service team had the knowledge on cleaning, repairing our new used motorcoach. Happy to have many fun years ahead. We will purchase another coach if we ever need to. Happy Camping
Had my Tracker in for the initial service. Everyone was helpful and very accommodating. Also, the work was done in the promised time.
Excellent sales person and reat of support team. Nicely taken care of when we came to take our camper. Service tech were very thorough.
I brought my motorhome to Alpin Haus for a recall repair even though I didn’t purchase it from them they took care of the issue in a fast and timely manner. I will definitely give them my business for any future repairs and possibly sales. The service department was friendly and helpful. Thank you all.
The camper I bought from Alpin Haus in September of 2022 is garbage. It’s a Jayco Jayflight. I have used it four times and it has been back to be “fixed” at least four times. Some of the issues were not minor. I am so frustrated with the answers I got from sales. I was even going to try to trade it in and was told the new payment for something similar would be twice as much every month. Then when I brought it back there to again be “ fixed” I called for updates as I was told that I could get it back by the 23rd. I had to call the sales department more than once two days in a row to be connected to service because when I called, left a message and a text message I got not reply. When I finally got in touch with Matt, the service manager, I was told that they didn’t have the Lube for the slide seals. This was at around 3pm on the 23rd. The slide was one of the main things that was malfunctioning when I dropped it off this time. I was told that the supply house was in Pennsylvania and they were waiting. I had to debate over getting the seal lube/ conditioner someplace else. i was told I could pick up the camper and bring it back when the lube comes in which is totally inconvenient to continue to tow it up there all the time. As for making things right, I have spoken to your sales manager and the jayco manufacturer directly and basically no solution. I would not recommend Alpin Haus or jayco to anyone.
Brian Barnes was great at keeping me informed and got me out of there quickly and under budget.
Twice we've had bad service. Once when our problem could have been solved over the phone, but we weren't able to talk to a technician. So we drive our camper 2.5 hrs to Alpin Haus just to find out we were using the wrong switch on the water pump. Again, could have been fixed with a shirt phone call. But instead we were charged $250 service fee. We're looking for a different dealer to do our service.
We have been very unhappy with Alpin Haus over the past few years. We could not get calls back to open or to close our pool so we called Perry Pools and he was here immediately.
We called Perry Pools to open our pool this year to find we had a leak in the liner.
We were forced to call Alpin Haus expecting much aggravation. As expected, we did not receive any phone calls returned, so my husband decided to go to the store.
He was pleasantly surprised to talk with Rich V., who immediately started the works to get our pool up and running a few days earlier than expected. Thank you Rich V.
Great product and service!
Great service and customer service people.
Good honest people, always helpful.
Alpin Haus in Amsterdam is always a pleasure to work with. We have been happy customers since 2017 when we brought our Tiffin motor home to them for service and maintenance until we sold it a few years later. With our positive experience with them, we confidently purchased our next RV from Alpin Haus Amsterdam. From our salesman, Don T., receptionists, service representatives and technicians, we will continue doing business with them as long as we camp. We live closer to the new store in Middletown as well as other dealerships, but Alpin Haus Amsterdam will still be our place to go.
As busy as it was at Alpin Haus that day, we are incredibly thankful to Theresa for doing all she could to help us get our trailer into the shop for service immediately with our latest problem. She kept us updated on everything that was happening as we waited in the comfortable sales department lounge. It was Ryan, the technician that found the exact cause of the serious problem and fixed it within a few hours. It was such a relief to know that we could now enjoy the rest of the camping season.
I highly recommend Alpin Haus Amsterdam for purchasing, maintaining, fixing and even storing your RV. Happy camping!
Loved that Mike was not pushy and asked me what I wanted and what I did not want, so he did not waste my time or his showing me things that i did not want. I would recommend Mike to everyone. Keith was right on point in the finance dept. and Ed was great showing us everything on the camper.
Steve Quill salesperson went out of his way to accommodate us very knowledgeable and efficient. All staff including service, finance and front end work together as one to provide a painless and easy purchase
Competent and professional
We were able to make an appointment right away. They worked on our trailer when they said they would. Communication was excellent along the way. All of these things should happen but unfortunately don’t at other RV dealers.
When you make an appointment and I'm told they were going to inspect it. I get there and told to drop the camper and 2 days later they finally look at it. If I was just dropping it, I could have did so later in the day. As I work nights getting up early to be there at 7:45am was very unnecessary
I was very pleased with the new location. The staff was eager to assist me with my search for a travel trailer. My two children were gifted Teddy bears from the welcome desk which I thought was a nice touch. Asa was a great salesman who made the whole process of trading in my trailer, and getting me and my family into a brand new unit super easy. I have already started spreading the word “Go to Alpin Haus, and see Asa”
The Yamaha Service Department and Brian Barnes are excellent. Recently gave extra effort to solve a perpexing issue with our boat and got us back on the water!
Long list brought it in for a list of problems brand new camper . My credit card gets charged I had to find out through a statement . No phone call about it it was there for roof seal problems and I got charged for the sealant after being told it was warranted .
Then my keys were lost and got told the tech is off and we would have to find out on Monday . Got told we don’t usually take keys meanwhile when I dropped it off at the port jervis location I gave you guys the keys .
And when brought the camper around the battery was stone dead . And it’s a brand new camper used once before I discovered all the problems !!! Not happy at all !!!
From our Tiffin Coach to the support we get - Alpin Haus is very professional and there for us when we have any questions/issues...dave
I like sea doo and I like the prompt service.
Very thorough in over view of the camper. Knowledgeable and Nswered all concerns.
Mark R. Exceptional, in his walk-through. Informative, attentive, knowledgeable and made our walk through a breeze.
Products are fairly priced. The parts and service personnel are extremely knowledgeable, helpful, and friendly.
The only place to go for all your RV related needs.
I recently stopped in to store my RV for the year and the entire staff could not have been more friendly and helpful. I felt completely welcomed and even though I have no prior history with dealing with them, I know they will take good care of my RV in storage.. It's just a feeling that I had when I arrived there..AND I live on Long Island so my camper is far away from me. Thank you for being so wonderful!
Good people and great service
The attention of the customer service to make things easier for the customers, I will be a repeat customer
Very friendly and efficient staff! We were on the road, 1000s of miles from home, and they got us in and out quickly repairing our AC leak. We will consider Alpine Haus inventory when we are ready for our next rig.
Josh and Bart (I think I remembered his name correctly) were a great team and knew just how to open my pool so none of the sludge from on top of the cover ended up in the pool. I really appreciated their expertise and care.
I always recommend Alpin Haus. I've been very happy with your customer service and pool products. Thank you!!
Christine Last name removed, 44 Knollwood Ave, Amsterdam