based on 724 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Caring service and fair prices!
We like the service . When we call we get answers and they are very helpful.
Great techs. Complicated work done well. Some things were diagnosed incorrectly. Having a new coach doesn’t get you out of constant repairs from day one.
Steve Frania was great to work with. Everyone is very friendly.
Vary good quality products and excellent customer service experience
I think Alpin Haus is an excellent company to do business with. I think that their products are as good as there are in the RV business and they care about what they see. They also care about the people that they sell to!
I was supposed to get updates, didn’t get any unless I called. Was supposed to get a picture of the damage, never got one. Technician was supposed to relay information to another person about questions for when I was picking up the RV, never did it.
Very good service
Keep costs down as much as possible. Alpin house is a bit more expensive than other options, but I like the service dept overall. I've had a couple incidents over the years that I'd attribute to Alpin Haus, but overall the good experiences outweigh those couple negatives.
Good service
Although the service personnel were very nice to deal with and I am happy with the final product, I was originally billed a much higher amount than I was quoted on several items. Unfortunately, it was partly my fault by just asking what my work would cost verbally and not getting the quote in writing. After complaining to him, Keven adjusted the price on my bill to more closely agree with the prices I was told. I will not be getting more work done at Alpin Haus without a written quote in the future. In the end I am relatively happy.
I like your friendly and knowledgeable staff
Very easy to work with very responsive and I feel priced fairly
So far so good Brian in service was very helpful he gave us multiple options and he was super easy to deal with.
Very pleasant and easy to work with
Efficient and friendly
Cost for winter storage has gone up
We purchased our Jayco RV from AlpinHaus in 2022. Their Sales and Service staff have always been exceptional. Most recently, we had issues with our Dometic Air Conditioning unit and the toilet. It was frustrating as the issues occurred on our first outing of the Season in July. I called AlpinHaus from the campground and advised of the situation. They requested I drop off the unit upon our return and they would address through warranty with Jayco. It was not easy for us or AlpinHaus but true to their word, they worked the issue and did the right thing along with Jayco. The AC unit and toilet are being replaced under warranty and without cost to us. Although it took time and effort and caused us to cancel our August trip, I can’t say enough about this high level of service and commitment to the customer by AlpinHaus. They are exceptional in every way and I highly recommend. My sincerest thanks to everyone at AlpinHaus especially Matt and also Amanda for doing the right thing, working the process and supporting their customer. Thank You!
Fast reliable services.
Hopefully you fixed our refrigerator.
You are very expensive and you charged me to tell me where the switch was to turn one some led lights on the bedroom slide
I'm writing this review to thank the service manager Jim Nolan and his service technician of 19 years to help and solve a problem with our Rv fridge . If it was not for his involvement into our service that we requested , I don't know if we would have gotten our issues resolved with our travel trailer . Though we did not get the problem to reproduce itself . I am thankful that we got some insight.
I was a little concerned when I dropped the trailer off the service advisor was not taking our issues seriously and acting like we did not know how to operate the fridge properly. Again I appreciate Jim Nolan and his team of techs that looked into this issue .
Very professional and friendly staff.
Service department in Oak Ridge is always great. I would highly recommend.
The entire Heck family should be proud of this establishment. It is MORE THAN 10 STARS.. The service department goes out of their way to make sure you leave not only happy but, TRULY DELIGHTED..😊 Special thanks to Scott and Jim. Both, exemplary employees…
We brought out 2024 keystone cougar in for some maintenance under warranty....
Missed having trailer around, 1 month for repairs...but now back to 100%
Staff was great!!!! Very knowledgeable and friendly.
Good service on time and easy access to the site.
Good and i recomend it to anyone guys are really good.
Mike and Kyle and Chris are all amazing
They talk to you like real people and not just a sale!!!! We are so happy for all our new adventures we are going to have
Service has recently improved which is refreshing. However trying to get hold of someone in service on the phone is still very frustrating. If that could be improved, I could provide a higher rating.