based on 1582 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is so helpful and amazing and always greet you with kindness and a smile! :)
Boat Service Department is very friendly, helpful and professional. Highly recommend
I sent an email to Kevin, your service advisor yesterday. He should have all details. I brought my 2024 RXT-x in for winterization and service. It had 13 hours and showroom condition. When I picked it up the hull was damaged. Looked like somebody got a little crazy with a buffer wheel. Kevin has the details. I'm not happy. I want my money back for the services performed and I want it in the body shop and fixed at no cost to me before the end of this month. Please have Kevin show you the email I sent him or let me know if he did not receive and I will resend. The tech that did the service referenced a GTXR with a turbocharger for some reason. By the way Kevin was great, but his team let him down, I'm afraid.
Thank You
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Everyone was clear patient and thorough
I can always get me questions answered.
The staff is always attentive to what my needs are. We have purchased 3 RV's from them with consistent after sales service with all 3 RV's. I am very happy with Alpin Haus RV.
Have always had great service here.
I brought my camper to be winterized and the warranty forever to be performed yesterday and we had some trim falling off the ceiling in the master bedroom that I wanted fixed. The work was performed earlier this year. Instead of telling us we will take a look at it and let you know. We were told the camper is no longer on warranty and there would be an additional charge! Very frustrating! You guys did take care of the issue but every time I bring my camper to be serviced we feel you alway want money! My frustration at the time was you guys don’t stand behind you work that was only done earlier in the year! This camper since the beginning has been nothing but issues and has had a long list of repairs since the day we purchased it.
Our 1st winterization was fast & easy. Everyone there is friendly & informative.
Showroom is close to my home and the staff are informative and friendly.
Less resistance in transferring parts between your two local locations
Very personable and helpful
We LOVE our 2024 Imagine 22MLE !!
From the delivery to our seasonal site back in May to our call to the service center in September, Kim W. was a great help. To our visit to the Saratoga Alpin Haus service department with Scott and technician Andrew! We appreciate you all!! Thank you 😊
Bought my boat there in 2021. Always had it serviced and stored there over the winter. This spring I picked up my boat in the spring. First use for the year we took it to the boat launch for a nice Memorial Day weekend at Sacandaga Lake. At the launch we discovered the engine wouldn’t start. Upon further investigation we found the battery terminals were still disconnected. The boat was never prepped when Alpin Haus removed the shrink wrap. Ruined the weekend. Had to drive 45 minutes each way to complete the spring prep that was paid for but never completed. Confidence in Alpin Haus is a little low.
Alpin Haus has always been there for us when we need anything done. Awesome people, from Jake in Sales to Dave B in Service. Thanks.
The service was on schedule and thorough. Technician was very interactive and answered all my questions with helpful information
Your team is always looking to help us in our rv journey and provide tips, tricks, and expertise to help you accomplish your goals. In the end I believe they save us money in providing the right level of service.
Two years in a row now the swim platform with custom Sea Deck was covered in grease, oil, and antifreeze. Pretty sloppy workmanship and not very appreciated by someone who takes care of their boat.
The service is great they make you feel like a friend.
I always have a good experience when visiting or calling Alpin Haus. The associates are
very helpful whether you are experiencing a problem or purchasing a product. They are
always cheerful. One does not find that helpfulness in to many establishments so it is
refreshing. I’ve purchased pool chemicals, furniture and umbrellas; also I’ve had strapping replaced on pool furniture - always happy.
Just bought a new pontoon we love you
Rob was the best !! He is the most knowledgeable technician I have dealt with.
Please pay him well so you don't lose him !
Thank You for the great service !
Great service, great employees, great products!
The staff and team are extremely knowledgeable. First time boat owner and the team was great walking me through my first winterize services.
Service technicians are extremely knowledgeable and helpful. Always on time and a pleasure to have service our RV
Great RV. Attention and followup were excellent. Scott got us all the info we needed and made us a great deal
I made appointment to do a warranty repair, and delivered my RV to the shop after Coachmen approved the repair. Alpinhaus got the parts and then refused to do the repair because it would be “to difficult” and the entire LP system would need to be reconfigured, which was completely wrong! In addition I reported a non functioning motion sensor light shortly after bringing the RV home in August 2023 and made arrangements to have it replaced in April 2024. After having the unit at the shop twice it was still not fixed. The light was finally mailed to me so I can replace it muself.
I'm in the equipment sales/finance industry and hold very high standards from inception to closing of any deal. I must say this team demonstrated a high level of professionalism coupled with a streamlined and stress-free process. If you're interested in a RV purchase Alpin Haus of Orange County NY is your full-service provider. Great team of professionals.
I'd like to send a special Thank You!!!! to our sales rep, Angelina and Business Manager Keith Todd who made our experience a pleasure. You guys ROCK!!!
First, I tried to give a score of "10" from the email thread, but is giving a "7" and I cannot change it.
We have worked with Alpin Haus for years and have purchased two boats from them in the past 15 years. They have always done a excellent job with service and any work that needed to be completed. I just worked with Kevin with winterizing our boat and there was a charge that was not supposed to be on the Invoice. Kevin handled it perfectly, took care of hte credit, and why we will continue to come back for our service and purchase of another boat in the future.
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