based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Solid team, consistently delivers on due date and performs great service
better service
The service department at the Amsterdam store were wonderful
Staff was professional, polite and very thorough.
I was impressed with David listening to us and our needs/wants. He wasn’t pushy. Gave us space. Was very knowledgeable.
Staff were friendly and kept me informed on the progress of my camper repairs.
Friendly ..helpful employees...trained techs
:)
Professional advice, quick response to voicemails. Excellent customer service.
Quality products, knowledgeable staff, great service department.
Jamie was great as usual.
We brought our rv to Saratoga Alpin Haus to be repaired , and they fixed everything we had
concerns with and did a real good job.
Delaying my repairis extremely dissappointing. It should not take 3 weeks to repair a board in a refrigerator. You can do better by your customer.
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Decrease the amount of time it takes a customer to know what's wrong with their unit and a timely manner to give it back to customer
Do not like to cover warranty stuff and call back from anyone is not good
Your service people are eonderful
We were having a surge guard issue resulting in reduced electricity to the coach. Alpin Haus got us the soonest appointment and put a new one in. Now we have the electricity we have always had. Very satisfied.
Service was great. We had a wonderful experience purchasing our new camper.
Large selection. Friendly staff who help guide and educate you on journey to selecting a perfect RV for the family’s plans.
The generator didn’t work and they are not calling me back. I have texted, called and left a message to make this right and no one is getting back to me
The staff is friendly, knowledgable, and helpful. They do their best to accommodate your needs. We have worked with them a couple of times now and have not had anything but good experiences. We don’t live in the area, we travel 4hrs just to bring our camper to them.
The service technician provided a detailed diagnosis of the issues and recommended corrective action. The service advisor explained the completion timeline for each service, any associated costs. and provided status updates for each repair.
Competence, quality and genuine support
From sales to loan and paperwork great job made painless and very
Like family great job
Outstanding customer service
Bil from service did a great job. Came to our house to replace the damaged decal on our TT
Thank you to Greg in service also for setting this up
When leaving a message to a service person I would think I would get a response that same day. Not me having to call the next day and the next day to try to get a hold of that same person.
Experts in the Service Department
Outstanding service. Jennifer got us scheduled and the trailer jack fixed late in the day with his cheer and great knowledge. Everyone was willing to stay a little late to make sure we were safely in our way.
Everyone and everything!!!