based on 1582 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amanda is attentive and receptive to any needs you may have.
Friendlyness
Your people are very professional and deliver results!
Our salesman was knowledgeable and made the shopping process fun.
Was not kept apprised of the progress being done on my RV repairs. I had to keep calling every few days to get updates. I was dealing with a new service underwriter, not the one I was originally dealing with.
Services provided are getting very expensive
It was very easy to make an appointment. The employees are very accommodating and professional.
Great selections
Everything is professional and it was a pleasant experience. This includes sales, parts, finances, and the tech folks that prepared my new 2024rL..
It has been a pleasant experience
Superior customer service
The service dept. just didn’t live up to my
Service has recently improved which is refreshing. However trying to get hold of someone in service on the phone is still very frustrating. If that could be improved, I could provide a higher rating.
Caring service and fair prices!
We like the service . When we call we get answers and they are very helpful.
Great techs. Complicated work done well. Some things were diagnosed incorrectly. Having a new coach doesn’t get you out of constant repairs from day one.
Steve Frania was great to work with. Everyone is very friendly.
Vary good quality products and excellent customer service experience
I think Alpin Haus is an excellent company to do business with. I think that their products are as good as there are in the RV business and they care about what they see. They also care about the people that they sell to!
I was supposed to get updates, didn’t get any unless I called. Was supposed to get a picture of the damage, never got one. Technician was supposed to relay information to another person about questions for when I was picking up the RV, never did it.
Very good service
Keep costs down as much as possible. Alpin house is a bit more expensive than other options, but I like the service dept overall. I've had a couple incidents over the years that I'd attribute to Alpin Haus, but overall the good experiences outweigh those couple negatives.
Good service
Although the service personnel were very nice to deal with and I am happy with the final product, I was originally billed a much higher amount than I was quoted on several items. Unfortunately, it was partly my fault by just asking what my work would cost verbally and not getting the quote in writing. After complaining to him, Keven adjusted the price on my bill to more closely agree with the prices I was told. I will not be getting more work done at Alpin Haus without a written quote in the future. In the end I am relatively happy.
I like your friendly and knowledgeable staff
Very easy to work with very responsive and I feel priced fairly
So far so good Brian in service was very helpful he gave us multiple options and he was super easy to deal with.
Very pleasant and easy to work with
Efficient and friendly
Motorhome in for repairs, manufacture specified that your garage was slow in reporting issues needed repair,unit is brand new but not yours.been there for 2 months