based on 1582 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The lady (did not catch her name) i talked to in service was great. She set everything up for winterizing, roof and seal inspection and storage
Thank you for the pleasant call
Love our pool and annual service is great!
The warranty forever cost is a bit too much for what is done. It’s basically an inspection not a service so the cost seems too high for what is done
Service is excellent and service people are courteous and helpful.
Very upset with how your dealing with my 2025 factory installed issues. outside rail is installed too low. table is hanging on fenders. stove can't hang correctly. Slide out topper is puddling with water. Spoke with your service team. they told me the rain stretch it and can't be fixed. Then install a new one. Pantry doors inside (left of kitchen table) are warped. We had it in our driveway. Since I took it home Sept. 21 2024. Haven't used it yet. Waiting for spring hopefully. Unless I return it for a refund and find another camper dealer. I dropped off camper Tues. and I had to stop by Friday 10/4/24 to get some information nobody reached out to me to let me know what's happening. Hope you can restore my faith with Alpin Haus. Thank you for your time.
Great service from Brian and the staff.
Prompt and courteous!
Our first hottub we purchased from Alpin Haus was in 2003. Since then we purchased another hottub and had an in ground pool installed. Alpin Haus has always closed our hot tubs and opened and closed our pool. They have always been courteous and prompt with their services. Just an additional shout out to Jamie as he seems to always go above and beyond! We highly recommend Alpin Haus!
Friendly employee's
Fast turn around, friendly staff, and quality work
Even in the busiest times of the year the service center knows how to prioritize and get the most crucial work done to keep me on the road until I have the down time to leave the motorhome with them for less crucial work and maintenance. They demonstrate true understanding of the role an RV plays for people like me who use it for work and for people who love to camp here in the north where our season is short so every week is precious.
This is our second year camping and have had a couple of hiccups, Matt Hendershot has been great in helping us with our issues. We are very happy with Alpin Haus customer service and all the work on our RV. Since we bought the rv we have added a few things to the rv and the service/work is always done to our expectation. Highly recommend Alpin Haus.
Easy to deal with. Only problem was one of the hub caps was not reattached correctly an it fell off on the way home
As a long customer of Alpin Haus I recently felt like I was treated as a new customer unaware of the ability of Alpin Haus to negotiate a fair price on an expensive trade in which was an Alpin Haus purchase. I did extensive research on the value of my trade in and asked for an average trade in price with no deduction in price on the 2024 items that I wanted to trade for. I was told that my average price trade in was not realistic in light of the Alpin Haus' overhead.
To make things right I ask that you accept my average J.D. Price.
It was stated up front what the base estimate charge is and then was told it was mote. The reason given was they would do the lesser amount if they performed the repair work.
The dealer needs to be upfront and transparent with the fees and not play the game of whether or not they will be doing the work or not.
Everyone is always so professional. Always helpful
The service I received from Jim and his assistant was excellent. When others have closed or opened my they leave things pending and I have to call for them to complete the job. This NEVER happens with Jim. He is truly a pleasure to work with.
On our way to Maine from Ohio our 12V electric would not work. This was the best repair experience. Jennifer D had us an appointment by 11. Kris found the problem of a loose wire, fixed and had us on the road by 1. This is such a friendly, experienced beautiful facility. I would highly recommend. Thank you for contributing to our wonderful vacation experience. Karen and Bill from Ohio.
We are always pleased with the work that is performed on our 5th wheel. It is done right the first time almost every time. The staff is friendly and they all conduct themselves with a professional demeanor.
everyone there that I met were SO nice and Knowledgeable. I find the service First Class and enjoy doing bussiness with them!
Jim Nolan is the new service manager we are getting some warranty work done and he has been in constant communication throughout the process.
Their service was outstanding!! They are the friendliest and most helpful RV facility we have ever been to!!
Like working with ray in oak ridge . And all the others . Onest and helpful took the time with use to go over the camper. I will tell everyone abut you guys. Thank you my wife and I are having so much fun.
Great service team
It is very expensive. I feel like you are price gouging because you are the only dealer/ service center for miles around.
The people working there are wonderful!
Theresa and the service techs were extremely helpful. They resolved all the problems and told me how to fix the only remaining problem the black tank knife valve, thanks Mike (?) for the help here. If I can't resolve it I will bring the camper back. You were all extremely helpful and deserve a big Thank You!
William Moratz/Gardiner NY/2022 Northwood Wolf Creek Truck Camper
We had the mobile service to winterize our trailer. Chris did an outstanding job
Great staff. Excellent work.
Good work done not only quickly but correct.
Service was quick
I am thankful.
For all you did for my son Brandon bills. Amazing company to do business and to work For services is amazing