based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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A visit to the service department is always pleasent, fast, and efficient! Good place to do bussiness.
Quality of product
Communication!!! No one ever returns my calls nor emails. Still waiting for my RV.
Good service at a fair price.
Very large selection of all types the campers. The parts/accesories store has quite a selection too. Sales, service, and delivery staff are friendly and knowledgeable.
Reliable, professional, thorough. Great people.
Timely service and great follow up.
Professional personnel, very knowledgeable, and accommodating.
Inside of my boat was left very dirty with back seats left off and just laying inside on the ground. I paid extra money for professionalism rather than using my private mechanic as I had a great interaction with the Service Writer, but I'm happy that I pulled off the extra work that I was originally planning on doing with Alpin Haus and am going to let my private mechanic do it. I'm not paying extra to receive the same or in some cases, less than what he is offering me.
My boat is not fancy or expensive so I get why a mechanic wouldn't care about leaving it clean but that tells me all that I need to know about what to expect. Previous experience with A.H. last year with a broken Sea Doo was terrific. I'm amazed as the difference with this experience with the shop.
We were treated royally and when life’s circumstances changed and we had to put our 5th wheel up for consignment- they followed through and sold it for us- sent $$$ within a few days!
We were very grateful!
Thank you Scott and Paul!
My salesperson don terpenning was an awesome person to deal with .and the department did a good job explaining my camper and taking care of us.
Very courteous and helpful
Sales people are very nice and are not pushy. Service people are very helpful and kind.
Friendly salespeople and finance manager
You sold me a 2020 camper in 22 that had roof defects and never disclosed that. Now it needs thousands of dollars in repairs.
Service people listened to everything we had to say, and we were also given many pointers for our first trip out. Wayne Grassfield was very helpful with information about RVing
Not pushy , very professional and friendly
I brought my RV (Solitude 5th wheel) to your Middletown location last week for servicing. The technician (Zac) might be the best I’ve ever had. Thoroughly knowledgeable and conscientious. I would have asked for him again in a heartbeat! However, his qualities are not shared by your Service Manager. Zac showed me an electrical problem on my pickup truck that needed to be fixed, without which I would have no trailer brakes. My truck mechanic needed a couple of pieces of information, but my texts, phone calls, and emails have been ignored. I can’t get anyone to respond one way or another. Unacceptable for a customer that has spent more than $200k with you over the past eight years!
I purchased a Grand Design 5th wheel and have had good luck with it aside from a few glitches that Alpin Haus has responded to resolve issues over the years. Chris, the technician that I have delt with is both knowledgeable and thorough.
People are great here.. Never felt pressured...
Dave our sales guy, Keith our finance guy and Zach our orientation guy. All super friendly and professional.
My wife and I picked out a trailer that we love and the team at Alpin Haus all offered their service for questions even after we left with the camper.. Very happy.
Your products are built very well and your service department is very professional and helpful.
Seem genuinely concerned with my issues
The people were friendly, informative and thorough. My only issue was that they pushed financing a little too hard. I do not like being pushed into anything and I feel that they really wanted me to finance when I eventually paid for my purchase.
Other wise, all of my questions were answered and what little issues I had, they were all taken care of without any hassles. Would I recommend them? Yes.
I really appreciate Theresa's help in gettting my trailer squared away. She went above and beyond to help me.
Service was completed on time
All everyone was very good at their job Zackery was awesome took time to make sure everything was right and what we wanted
WANTED A NEW BOAT BUT NO ONE SEEMED TO HAVE MANY IN STOCK. ALL THE OTHER DEALERS WANTED TO ORDER ME ONE BY LOOKING THROUGH A BROCHURE AND THEN NOT BEING ABLE TO PROMISE ME A DELIVERY DATE!! ALPIN HAUS HAD AN ENORMOUS SELECTION OF BOATS OF ALL SIZES AND PLENTY OF BOATS IN STOCK FOR ANY CUSTOMERS PRICE RANGE WICH MADE IT VERY EASY FOR ME TO PURCHASE A BOAT THAT I AM VERY HAPPY WITH. I FEEL I GOT A FAIR DEAL EVERY ONE I DEALT WITH WENT OUT OF THEIR WAY TO PLEASE MY WIFE AND I. FOR ALL THESE REASONS IS WHY I TRAVELED FROM WESTERN MASS. FOR MY PURCHASE AND I HIGHLY RECOMMEND ANY ONE LOOKING FOR A BOAT TO GIVE ALPIN HAUS A SHOT!!
The service crew is very Helpful , they are very friendly, on time when you have a appointment the parts department and service department are awesome in Wilton
Your prices are outrageous. All the extra fees 80 dollars to re connect a break wire! Come on! I will do all my own maintenance work from now on.