Customer Testimonials
Alpin Haus of Port Jervis has always given good service and we are very happy with our experiences with them.
Trailer came in with a number of issues
Thanks very pleasant experience.
Nice people
Willing to help
The little details make all the difference.
I was pleased with the lady that handled my paperwork. She handed me my receipt along with the numbered tag that corresponded with my key. It was neatly organized, written, and stapled when it was handed to me. First good impression.
I asked her where are my trailer was parked so I could go retrieve it. By the time I got outside to where she told me it would be, your staff already had it pulled out and waiting for me for an easy hook up. Good second impression.
When I inspected the work that your technicians done, I was also very pleased.
All-around good experience. The only suggestion for improvement would be to have somebody answer the phone when a call comes in. It did take me several tries before I got somebody, however, I did not leave a voicemail, so that was my own doing.
Everyone at the facility was extremely helpful and knowledgeable. The technician that installed our flat tow system was awesome. He took the time to go over everything.
We would definitely recommend your service department.
The Last name removed's
Nice atmosphere, knowledge staff, and great selection RVs.
You guys were awesome! Super helpful, not pushy and extremely kind!
Sale of our new boat was made easy by working with Josh, Lyndsey and Ron. They took all the time we needed to make our decision with no pressure. They were knowledgeable, professional and answered all our questions. I would definitely recommend Alpin Haus.
Good customer service and explanation of product
S.
Quality products and quality staff
From day one the team at Alpin Haus was very friendly, understanding of my family's needs, professionalism and staying within my budget. Gil Rosario from sales had helped guide us toward what camper best fit our needs at a great price, Ben from the parts team assisted with the required accessories to make the camping experience more enjoyable, while still staying within our budget. Keith Todd made the financing flawless.
We would definitely recommend visiting Alpin Haus for your camping trailer/RV needs.
Everyone is so helpful at Alpin Haus. Vicki Myers and James Bearcroft made this transaction effortless. Bought our last 2 trailers from here and don't regret it. Highly recommend them!!
From start to finish the customer service we received was PHENOMENAL. Heather, our sales person was so responsive, helpful and a joy to work with. Wish every purchase I make had a Heather!!
All good!
Everything
Service department is awesome. Louis is without a doubt thee best person we have ever dealt with
Transparency, communication, expertise, experience, and passion.
The staff is friendly and knowledgeable. They work with you to make sure you are in the right RV that fits your “personality”! There is no pressure to buy-or upgrade like we just did. It’s more of an enjoyable experience in a relaxed atmosphere. Yes-you are going to spend money on something that is a “want” and not a “need”. So-do it with people that actually care about their customers. This is our second purchase with Alpin Haus and we wouldn’t consider going anywhere else! The service department is exceptional also. We store our unit during the winter months and have all the maintenance done there. Seamless and convenient. Overall-a grade A RV Center!
The sales transaction was what I expected, painless, sales person Jake took care of my needs promptly, the pre-inspection before delivery went better than expected, technician found an issue, contacted the manufacture, and it was resolved within a short period of time, highly recommend.
As a single woman looking to purchase an RV I wasn't sure what to expect. The entire experience was very professional, thorough and stress-free. No pressure to buy and they made sure that all my questions were answered and that my needs and requirements in an RV that I outlined when we first sat down were met. Highly recommend them to anyone looking to purchase an RV.
Great experience with Jake Reinhart working through my purchase of the Coachmen Leprechaun motorhome.
His knowledge and experience gave me the answers that I needed; and his follow through and relatability gave me the confidence that I was getting the product I wanted and from a dealership that I had confidence in doing business with.
Thanks also to Kyle Smith and Bill Ag' for their roles in my experience.
Great team of employees
They have done an awesome job of fixing my camper.
The location is 225 miles from my home but
Bill in service is a master know it all friendly and takes the time to explain what he’s fixin
Dave another tech in service seems young but so competent and friendly too
Dave the service writer is meticulous knowledgeable and thorough
Gerry in parts is ever so helpful in ordering parts and helping to find the right one for me and my application
Finally there’s Steve who made it all happen and got me into my motor home.
There is a receptionist who answers the phone’ it’s a great day at Alpinhaus’ with conviction and sincerity.
There are more a lot more who make my RV experience wonderful.
Amsterdam is my RV home and my home were I trust respect and count on the profession team.
It’s always worth the trip
Very helpful and friendly staff.
Very friendly and knowledgeable staff.
professional service
Aaa, Gil, the whole staff was very knowledgeable. We would travel over 2 hours to use them again when the time comes.
Easy appointment; fast service; friendly staff that took care of things without charging an arm and leg