based on 2469 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
So far with this new class A we have been very pleased with the help of the staff in the service !
We appreciate it
Had a very good experience with all the people involved from the salesman Ryan , the shop parts excellent demonstration and great financial support. Will highly recommend them all!!!
No follow up
Yes it has been very positive to be an Alpin Haus customer and we are extremely satisfied with the level of support we receive and with our overall experience. We highly recommend Alpin Haus to all. -Chris Nedwick
Polite and on time!
I've been buying SeaDoo's from Alpin Haus for years. Your Service manager(Brian) is awesome as are your mechanics.
I was very pleased with the work you provided to install a new pool liner, lateral and new heater. I would highly recommend Alpin Haus to anyone.
We liked the way they cleaned the pool on Monday.
Efficient and friendly.
I bought a used boat from your company and when I got home I noticed a part missing on the boat. I called the salesman up to tell him. He emailed me back that he couldn't find a spare part at the shop and that I should go to Walmart and I could get one for about $10.
I checked Walmart and they didn't have anything that size.
I came into Alpin Haus about 3 years ago with a "New 2 Me" tag along camper that they don't even sell. The service department has been knowledgeable and helpful in accommodating my GS Vista Cruiser since day one. I like the recommendations they give and complete the service I ask for in a timely manner. This is the closest RV dealer to me but if I didn't care for them, I wouldn't hesitate to continue down the road to another RV dealership. I hope that Alpin Haus and I continue our positive RV relationship for years to come.
The service team has always supported me for 15 years never have they not found a way to take care of my problems and give me solutions which provide me with your ability to enjoy my boat and now and our trailer
The service department spotted a cracked livewell pump flange on my Chaparral when preparing it for the new season. They ordered the part and fixed it at the quoted price saving me from potentially having a major leak issue!
Better financing process
the services was exhalent, no complaints here. not yet. :-) I Do have to go back to fix one of my slides.
Did not tell me upfront the cost of add ons and then when they put the items in the rv called me with a amount. Very dissapointed
Grace is fantastic; she is a plus to your business! Gran Design needs to go back to the drawing board when it comes to build quality. If I knew how poorly this unit was built, I would have steered far away from their product.
Quality and reliable parts and service.
We recently visited Alpin Haus on a Saturday to look at a new Suntracker pontoon boat that we viewed on line and had a phone conversation about with Josh Hale. Josh was quickly to greet us at the door and was very knowledgeable when it came to the specs of the boat. He gave us the tour of the boat and then worked with us discussing options for financing. He introduced us to Ricky Briggs who was also very polite and easy to work with. By Monday Ricky was reaching out with information on rates/terms. By Tuesday we were ready to move forward and set up delivery for the coming Saturday. Again upon entering the show room we were greeted and quickly matched up with our technician Kenny who went through the entire boat with us showing us the things that we needed to know. The paperwork was quick and painless with no surprises. We opted to buy additional warranty on the Mercury engine feeling it was well worth the cost. The staff at the parts counter were super helpful in finding extra items we needed for hooking up the trailer lights. Once we were ready to hook up the boat to our vehicle we were having issues with our hitch. Doug who works out back was very quick to help us. It took some extra work on the hitch but we were pulling out in no time. Thanks everyone at Alpin Haus for making it an easy experience!
KIM...very attentive and professional!
Very professional, thoughtful and courteous. Also, a very nice, modern facility.
Good service
Be sure the time we set for the walk through is adhered to
Full electronic inspection of boat
Brian is awesome - a consummate professional and he always delivers.
Prompt. Specific recommendations to fix problem. Problem fixed ahead of schedule.
Everyone we've worked with at Alpin Haus has been absolutely great and followed up every step of the way. From the initial inquiry to the final delivery, their team was responsive, knowledgeable, and genuinely cared about making sure we were happy with our purchase. The trailer itself exceeded our expectations in quality and craftsmanship. We highly recommend Alpin Haus to anyone in the market for a reliable trailer and exceptional customer service.
We liked everything about our experience at Alpin Haus
Excellent service, as usual. During a routine inspection/service an issue was found; I was informed of it, and they fixed it at no additional charge.
Excellent customer service before and after the sale. I would never deal with any other RV dealership. I know this from experience.
Might want to start with teaching your service department returning peoples calls.