based on 2501 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very easy to work with. Work was completed as scheduled.
give highet trade in ammounts
I really like your products. Their service is fantastic. If you have a 10:00 appointment they are working on your unit at 10:00 if not before.
I am not happy With my class B, I was overcharged more than double of what it was worth it was a $74,000 camper! I was charged over 140,000, I was pushed and forced through the sale. I paid $1,500 to be shown how to use it I didn't know how to start it when we left and now I cannot and get in touch with anyone they will not return my calls and I have been trying to settle this problem. I had a 77,000 trade in someone needs to get in touch with me please I do not want to start legal process! I am willing to have it replaced with $130,000 camper but my patience is wearing. Phone number removed
They were good to work with, but it has been hard in the past to get someone on the phone. We know they are busy and we appreciate that. So far this new camper they have been listening and working with us. Thank you
As with any purchase negotiations there are always a few rough patches but the dealership as a whole was tremendous. Their brand new location provides everything you need to select the best RV for your particular needs as well as fully equipping it to your liking with a completely stocked accessory department.
I would recommend them to anyone just getting into RVing or the seasoned veteran.
Overall a great experience!
Just overall a good fair company.
Rusty is very good.
You toke the time to show me rv’s and listen ed. To what I wanted thanks for being helpful and understanding my thoughts.
When specific repairs are scheduled contact warranty service prior to appointment.
Alpin Haus always does a very good job from RV sales to service on RVs! I highly recommend them!
Sales Dept. never offered an extended warrantee on the previously owned trailer that I purchased several months ago. Subsequently, a failure of the mechanism for the slide out room resulted in more than $2,700 in out-of-pocket costs to me.
I subsequently learned, through the service department, that the warrantee offer should have been provided at the time of the sale.
Their service department was very helpful dealing with my camper manufacturer and getting my repairs covered . They are very professional and knowledgeable.
Outstanding staff
good quality
Professional and knowledgeable staff who don’t try to upsell you.
The service department is efficient, knowledgeable and very accommodating. Both Ed and Brian were helpful and kept me informed of my Yamaha boat repair. The service technician did an outstanding job getting my boat running like new. Kudos to all of them. Despite a significant distance from my home, I would buy a boat again from them.
Great place to purchase a camper!
Nice selection of boats. Very pleasant purchasing experience with Lyndsay.
Nice walk through after purchase that taught us the basics of the boat and some suggestions to improve boating experience. Delivery on time.
After one week of using the boat, we are very pleased.
The staff were all warm, friendly and super helpful.
The facility is new and spacious, and the inventory is tremendous.
They were able to complete my trade and purchase by lunch time, and I and my son were off on our first adventure in my sparkling new Grand Design Lineage M 25fw.
Keith handled all the many details, including transferring all the technical "nuts and bolts"(lol).
John gave a very thorough introduction to my new unit with the assistance of Bob and Josh and a couple of others.
Thank you all.
Kevin
Sincerity of workers
Excellent service and Communications. I am kept informed of progress and all my expectations are realistically managed.
Purchased a 2025 Grand Design travel trailer. I couldn't tow it as it was too heavy for my truck. We needed on-site service for a leak from rainwater. Kris L. was the service tech that was sent out. He was very professional and took his time to triage where the water was getting in from. He took his time and discovered the cause of the leak. Without any manual to go by, he knew exactly how to fix the problem.
That was two weeks ago and despite having many heavy rainstorms since, no more leak.
Thank you Kris and Team Alpin Haus.
Friendly, courteous and a good value.
Salesman Steve Quill and others worked with us to purchase a Reflection trailer. There were serious flaws with the one we originally purchased, which we (not Alpin Haus) caught during our walkthough, so we were given a $2k discount on the replacement - which was not what we really wanted - but we purchased, nonetheless. What left a really bad taste in our mouths was that, not only would we have had to accept a steep $22k reduction (after tax, title, and fees) from price we paid (we had added slide toppers and fan and MaxAir vents, etc.) for trading our brand new trailer two weeks after purchase (although we expected to pay a price), but we were also told that we would have to pay $79.9k+ for the CONDO trailer which also has serious flaws while the public is being quoted $71.9k for the same model. Granted it must have been as difficult for Alpin Haus as it was for us to deal with all this, but that really got to us.
The installation of our new pool liner was poor and many wrinkles were left. That same day we called and voiced our concerns and when the installer came back he was not very nice and insisted that there were no issues and it would fix itself in a day or so. We waited over a week and there was no improvement and then the liner began falling away from the sides. When the repair was attempted, the side of the liner got burned and left a large hole. The agreed to replace the liner at no cost, but it turned out that they did not carry that liner any longer. We’ve had two in-ground pools installed by Alpin Haus with no issues and were very happy. However, this experience has been difficult at best. I can’t in good conscience recommend Alpin Haus for an installation.
Service is excellent. Thanks Rusty
Service department
Did the service day and time they said would do explained everything and polite
Great service, friendly and professional staff and I'm really happy with my camper.