based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful service!! Better than any other dealer we have been to ! A Special shout out to Dave in customer Service in the service dept. Very professional !
Everyone has been super-helpful and friendly, the salespeople, the finance guy, the service department. The only glitches we've hit have to do with the quality of the product/camper and the supply chain. We've been waiting too long to have our warrantee repairs done due to the lengthy process.
Staff are friendly and knowledgeable. Worked with us on a trade in that I was happy with. Had the camper we were looking for.
Easy to schedule regular motorhome services. Dave B. In service dept. is very friendly and helpful. He greeted me with a smile and remembered me from previous visit. Service was completed on time as promised.
Always a welcoming atmosphere from Josh Deuel in sales to the parts guys … Service is always ready to answer your questions ! Brandon Bills is always there to help!
Loved our 2016 Regency but now onto a newer Barletta! Highly recommend Alpin Haus!
On day one I was told that the RV had a 60 day warranty. I said like a used car dealer 90 day manager stated it only 60days. When I came back a few days later they said there was no 60 day warranty . Next we paid $1000 prep fee which the unit was to be cleaned and checked over. From what I saw all that was done was a quick rinse, The roof had caked on filth, the awning had some sort of green staining on the underside, the rubber bulb seal on top of the slide was detached and jammed up on the front corner allowing water to seep in from a rain storm. At this point I dont know or believe anything was checked by a qualified person. I'm not a very picky person but this is just blatant behavoir that needs to be addressed.
Return phone calls not always done. Our latest pool opening we never received a phone call the day before when our window of time would be that they were arriving for the opening.
Everyone was polite and professional, Our experience was very pleasant
lack of follow up
Ed was excellent in service. very helpful and very easy to deal with!
Appointment and completed service was fast and timely
Long story short!
Planning delivery of boat takes a long time. No invoice and filthy pontoons.
Great buying experience !
Everything from snowmobiles to boats. Everyone is very professional and knowledgeable in all aspects
Quick scheduling and job well done
Always prompt and they are very good
While I’ve had some issues with the grand design 5th wheel we purchased, the Alphin houses service department has been fantastic in its support to fix all our issues. Mr. Jim Nolan does a great job in taking care of the customers and his shop supervisor Rob Vandermimden is probably the best technician I’ve dealt with since I’ve owned a camper. This service department deserves a five star rating. I have nothing but praise for them.
They showed up on time and returned to repair pool pump situation.
The Sales Staff, especially Steve F., are outstanding.
We were so impressed with the way our sales rep (Geoff) listened to what we needed/wanted. We got the perfect RV for us and it's all because they took their time to find out what will best fit the customers! I would definitely recommend Alpin Haus ofSaratoga to anyone!
Very professional, very competent, employees are very friendly, go out of the way to make things right and always on time.
Dr. Lonnstrom
Family atmosphere, best service!
Exceptional Service (Doug-Sr. Pool Tech.) and quality products! That’s what any customer seeks for when purchasing a product and why our family have been loyal customers with Alpin Haus for over 40 years!
Well, Steve quill could not be a better salesman. Ever when you come up to Amsterdam? It's a very warm feeling you get the feeling of camping. While seeing the campers in the showroom and very friendly people period it makes you feel well don't and I would recommend others to go there. And needless to say I live fifteen minutes away from the new middletown But we choose to come to Amsterdam As we always get a warm welcome there
Great people to deal with , top notch that know how to run a business! Will recommend to my friends!
Very friendly and helpful
Theresa Pingitore consistently communicated with me throughout the process. She was honest and transparent, whether the news was good or bad. She made the repair experience incredibly smooth, and I truly appreciated all of her help.
Service department is definitely outstanding! From scheduling services to the technicians that come out. Every one of them is on the ball and follow through to make sure the problem is resolved and the customer is satisfied.
I’ve been calling for a few days with no response. I have been told that we are waiting on the parts person to price out our work and send to the warranty people. This has been going on for at least two weeks and we are not that happy about it.