based on 1818 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Even though being a used Trailer. It was in New condition. We are very pleased how everyone took their time to go over all we needed to know. Thank you Josh and Keith Liz ,Mark and Bob. We appreciate all the staff there. Looking forward to wonderful camping trips with our family.
I made an appointment 3 months in advance to open my trailer. The day finally arrived, I was all ready to move in for the season and no one showed up. I called alpin haus and was told they had a problem with their trucks and had to reschedule for 12 days later. This was not acceptable. I was told someone would be there at 8am. I called at 10:30 and got the bad news. Why didn't someone call me?????? Terrible planning by the service department.
Service staff is great
They go above and beyond what is asked of them. The mechanic was very thuro and made several suggestions to take care of as part of preventive maintenance
Your salesman Ryan Williams very personable -responds quickly -no pressure answered all our questions.
Great people
Courteous, friendliness. Of taking care of boats needs.
From winterizing storage to spring prep and cleanup.
Always ready on time.
Thank you guys
The service department at this dealership has always been prompt, friendly and knowledgeable. I can't say that about many others.
Impressed by the quality, friendly service of the representatives at Alpin Haus.
Very punctual. Service was excellent. Great guy, I always look forward to talking with him.
Cracked my propane cylinder cover. I was told Keystone does not manufacture them anymore and offered 40 dollars for compensation. what am I supposed to do when crack opens up? The inspector refused to pass my trailer because of "cracks" in the tires. I don't see them and my tires have maintained the same pressure since May of 2024. I was told the grease in the axle needs to be changed. WHAT DO I PAY FOR EVERY YEAR! THE LIFETIME WARRANTY IS JUST A GIMIC TO KEEP US COMING BACK! So far the only thing covered was my water pump!
Our routine dewinterization turned into more when the slide would cooperate. They were speedy with diagnostics and also getting warranty approval and installation, all in time to make our camping plans!! Thank you to everyone that helped along the way from financing to reception to the techs.
Great job everything went great
Quick and easy solutions to issues.
The employees are very knowledgeable.
friendly staff and true to there word
You can’t make things right anymore. so many things about your business is awful. I would absolutely never do business with your company ever again and never recommend your business to any friends or relatives.
The service crew who opened our pool are great! They do a terrific job, answer any of my questions and are courteous and friendly!
Alpine Haus sells quality brands, and backs up what they sell. Sales department is knowledgeable and easy to work with. The service dept. is incredible. Always ready to help and go the extra mile to ensure my boat and snowmobiles are running trouble free all season long.
Alpin Haus service is dependable and workmanship excellent. Always ready to help you when there is a problem. I have been using Alpin Haus for at least 40 years.
Family friendly atmosphere. Everyone was extremely pleasant and helpful!!
Quality, service, and convenience.
Did not receive our service on day of appointment, but it was due to someone's emergency. Became first on list next day, and received a call as soon as completed. Beautiful new gated facility with acres of campers to choose from. Have had nothing to complain about, the two years wife and I have been doing business there.
Fantastic products and service
Theresa was fantastic to deal with! She communicated everything to me very well and kept me posted through the whole service process! Thank you for the A++++ service Theresa!!
Wheh I need a foever warranty inspection , I make the appointment, drop off my camper, get a call when it's done, then I go pick it up. I know ever thing is going up in price and even though the inspection is going up , at least it's getting done and a few things aew lifetime covered. But last year I paid quire a high prive because of a massive resealing.
The staff
I was continuously lied to in regards to a pick up date and repairs that were being done on my RV. I paid for products that I still have not received. Unfortunately you have lost a customer.
Great service, friendly people !!
Friendly staff, excellent selection on products I am looking for.