based on 743 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Well bought a used camper, did not know the entertainment system was not working only the radio and poor at that, reception is terrible. contacted sales and well its been almost a month now. the sales person got back to me at least. I have contacted service 4 times and no response back anymore. I would test everything before you buy it here because they even pushed an aftermarket warranty on me and still no repones. I worked in the automotive service industry for 30 years and I rate this place at a 1. They are nice and ready to sell and that's it.
Respectfully yours
First name removed O'Neill
Friendly and knowledgeable service staff. Repairs were done quickly without further problems. All factory parts were used.
I've been to other shops in the past with regrets later; you can trust them to do the right thing and not sell you what you don't need!
I paid $120 for my RV to be de-winterized this spring and found out later that only somethings were actually done that I paid for
Prompt courtesy service and staff
I really like dealing with Teresa.
You could inform people that when buying a class B van that you do not service all of the components that you (the buyer) will have to take it to multiple dealers to get it fixed. And you will have to find the dealer that needs to fix it. You alpin haus are not a one stop shop. for this is how it is portrayed when you walk in to alpin haus is the go to for all concerns and it will be taken care of.
Additionally, when asked about #Warranty products no one seems to know when you have to take it to one of these other dealers to get something fixed if it is under warranty or not.
I have asked to have my email, phone number and name removed from this account several times but I keep getting emails.
The employees.
We had our pool closed. They were there when they aid they would be. Suddenly they left and it turns our one of the techs wife was in labor! The sent someone in his place and they were done quickly! Congrats to the new parents!
Always done Right, and Service People are knowledgable and friendly.
Friendly & knowledgeable sales and service personnel.
They are Very accommodating and friendly
Everyone was upbeat, smiling, we were made to feel they would make are dream come true, and they did.very concise knowledge of their RV's.
They took care of things very quickly and professional
Alpin Hause is a great company to do business with. Always responsive and friendly and appreciative and helpful. Your employees are fantastic and go the extra mile routinely.
Thank you for your support over the years. -Chris Nedwick
Just looking for honesty , follow through and continuity. It seems as if the employee turnover is high.
Helpful staff that took the time to make sure the parts that were order were correct for the trailer.
Never complained about how busy they were; they just did the job and did it well.
Prompt service great products,always couutious
Excellet work, professional and timely
Brian Barnes and his service team are excellent. I feel 100% confident that my boat is cared for and serviced professionally.
It was a very good experience buying our trailer and what service we needed has always been done fast and professionally
We have been storing our trailer in the winter at their location with no issues. Very satisfied with Alpin Haus.
The $270/hr service rate was a surprise and was not mentioned prior to being charged. Other than that, the people were friendly and the work was professional.
Ed of Service, was fast, knowledgeable, and always got back to me when my call went to VM. Good guy.
Rusty was very helpful, I have confidence in Alpin Haus because of the staff like Rusty.
Great employees, services and products!
No
Their products & personnel always dependable & friendly. My assigned regular technician, Jim Wall, always goes the "extra mile" to solve any of my pool issues, whether chemical, equipment or scheduling. I would definitely recommend Alpin Haus.
on time, helpful and very professional, they know what they are doing
Communications. The team came several hours before the allotted window. The team was not friendly with my wife when she tried to communicate with them. They barely acknowledged her and were just in and out very quickly. We are both still learning about the pool and would love to chat with them to see what they have to do when closing the pool.
No one answers the phone. Takes multiple trys to reach someone. High turnover rate of staff.