based on 743 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service department is great, not so much for sales. Been a customer for many years as documented by my customer number. Over the years I have bought various items. A conversion van, skis, gas grill, a boat, and 3 jet skis.
My fault the last one I paid too much. It was a used unit and having used it very little and not liking it decided to trade it for a new 2025 GTI. Now is when I discovered I paid much too much for the used jet skis and this was carrying over to the purchase of the new one.
A variety of products to select from.The service department is second to none. They are always ready to help. The staff is attentive, professional and knowledgeable.
Had the manager on site to make sure the job was done right. Above and beyond! Great business.
After almost a year with our 2025 Georgetown GT5 that we purchased from the Alpin Haus we had a few issues. I called the Alpin Haus and spoke with the service department "David" I explained the issues with the RV and the Alpin Haus help with the issues and through Forest River and the Alpin Haus they resolved the issues and fixed out GT5.
We are very pleased with the service and service department.
I would highly recommend the Alpin Haus to anyone interested in RV.
PS: We live in New Hampshire almost 300 miles from the Alpin Haus
Thanks
Mike and Dianne
Great store, great service, and great people!
I like that. You got me right in and right out in the middle of a trip. So I didn't have to get a motel or nothing. Thank you very much for diagnosing. The problem and getting me on the road.
I made an appointment and drove an hour to Alpin Haus because I received a postcard from Thor about a recall only to find out that I was supposed to take it to a RAM dealer instead. That dealer is two minutes from my home. I had three other iitems which needed to be corrected, so I went to the waiting room while that work was done. After an hour and 45 minutes I decided to check on my vehicle and found it sitting out front with the work done but no one had bothered to tell me. I was just left sitting and waiting. I definitely do not feel like a valued customer.
Our tech was very knowledgeable.
Fast and friendly service
Brandon our sales rep was patient, kind and knowledgeable. Finance person (Mike?) was knowledgeable. This is our second RV purchase and the first from Alpin Haus. We would definitely purchase from Alpin Haus again. The entire experience was excellent. Product selection both new & used was great and again Brandon was a pleasure to deal with. Walkthrough was thorough and unrushed. We feel the prep fee charged was a poor value as some things were missed that we had to take care of ourselves. We will contact our sales rep shortly to address this shortcoming.
The slide out mechanism on our Imagine MLE22 started to not work correctly, so I got a hold of their service department. Teresa , one of the service advisers was able to get our camper fixed under our insurance. And thanks to Morgan , the technician who fixed it.
Great job ! We were able to go on our 50th wedding anniversary!
I was absolutely amazed that you were able to complete the major repairs on my camper so quickly. The entire staff of the service section was friendly and helpful, providing me with a totally stress free experience. I am 100% satisfied!
Alpine Haus service department is responsive and are working to get our coach up and running. Unfortunately Grand Design is slow in sending parts, but the service manager has kept us informed and listens to our concerns.
The staff was very polite and informative and didn't rush through the orientation process.
Great costumer service. Steve was great to talk to.
Sales staff was great! Made our rv buying experience a pleasure
Alpine House service was great. Other RV dealers don’t compare. We have owned other RVs for years. Before knowing about Alpine, other places, to put it simply, rip people off either through lack of service, subpar workmanship and via higher pricing. I would recommend Alpine House to anyone who owns an RV. The people that work on the vehicles are at a high level of expertise, honest, and polite. They fixed our steps within 1 hour after parts had arrived. For us, the Alpine House is the only place we will have our RV serviced in the future.
Can’t praise them enough.
The Team was professional and knowledgeable about my purchase, very supportive and all around great to work with!
Products are terrific, service- Brian Barnes is a huge reason to service your boat at Alpin Haus. They are very well organised and I have recommended them and will continue to do so.
Bring back the forever warranty.
Great service !!
Very accommodating and helpful that made the pool closing go smoothly.
I w as surprised to come home and find the nut at the bottom of the filter was not removed so the filter could drain. Was glad it wasn’t my first year or I wouldn’t have known to unscrew it
Extremely friendly and knowledgeable staff. Great variety of RVs to choose from, and prices for every pocketbook. We've been happy campers since the 80's, and our first travel trailer purchase.
Able to get a winterization quickly and they do a great job.
Well, I have to say they are great people to work with and I hope we can continue our relationship the RV purchase thank you
Knowledgeable sales and service
Wide selection of products
Bought a motorhome almost 4 years ago from Alpin Haus Service. Which went pretty smoothly just got done bringing the same motorhome back for my RV warranty check. They were right on time completed it in about two hours or so highlighted some things that they found and a few that they repaired. And this time everybody said good morning, which is a nice way to start the day.!!!!! Thank you for that service
Superior to others
We have always been treated with respect. The techs at Alpin Haus are courteous and professional.