based on 4486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
prompt and professional
Large selection and very helpful staff .
Everyone we dealt with was very friendly and knew the product they were selling. Dan the person who did the walk thru was helpful in telling us how to use the trailer to keep it safe and running great. It was the second time we purchased a trailer from Alpin Haus so we were familiar with Keith and he had everything organized.
I had to have the towing baseplate reinstalled after front body work. Alpin Haus was the nearest RV service location. I reached out to them and they were able to get me in quickly. Work performed was excellent (by a level 4 RV Tech). Hourly rate was a bit more than I was used to but Insurance covered it. Great folks to work with. I took way to long to post this review (3 months) but I was on the road and waited until I arrived back home.
We arrived at about 2PM and they couldn't get us into a bay until morning. They showed us where to park the RV so we could sleep overnight. Phenomenal!
Quality of product and the knowledge and friendliness of the staff.
Staff did a great job, no issues, Jon was was super profesional
We loved all the choices!! And Adam and the staff was wonderful to work with…would definitely recommend.
I like the service but I feel like I always need to call and move things along .
My last service was done but I never got a call or EM back to let me know it was completed. I was waiting to leave on a comp out .
We love our camper, but we especially like how we are treated by the service department. They are friendly, kind, and very knowledgeable.
1. Not knowledgeable on new units
2. Making warranty issues, the customer’s issue.
3. Not “there”, after the sale.
4. Not able to answer or ignore questions/concerns.
5. Telling us - there is no issue for months, then saying - hey, out of the blue they issued a recall ! Yeah, right. 🖕🏿
6. Shall I go on or do you get the point ? They don’t care about the customer.
Efficient, good work
New facility in Mdt.n.y. looks great! Service asoc.always friendly and helpful.Good Job Derek.
Helpful sales people.
Matt, the sales rep, was very helpful and knowledgeable. Made it a breeze for us to shop for the right travel trailer that meets our needs and budget!
Nothing, A top notch company and a great staff of employees
Transparency and completion in a timely fashion.
Efficient, friendly, detailed.
The service department was very helpful in making arrangements for the storage of my pontoon for the winter. They got me in the day i called and the process was straightforward and effortless. When I mentioned that I may be looking to trade in for another used boat, i was taken to the sales team who took their time understanding my needs and recommending a used boat in my price range. Staff were knowledgeable and didn't pressure me into a sale.
They always get job done when they stated
HAD A GREAT TIME BUYING FROM ALPIN HAUS, JOSH D. WAS GREAT TO WORK WITH AND VERY KNOWLEDGEABLE, WILL DEFINITELY BUY FROM THEM AGAIN! 10/10
Your services were excellent especially the service I had from Theresa Pingitore she was able to give me an appointment and get my fifth wheel serviced as soon as possible. She did an excellent job of customer Customer service.
I highly recommend your service department for anyone who needs work done on there RV’s!!!!
I have used Alpin Haus for the 17 years that I've owned my house and have had a pool. I've learned from them each year on how to manage it better. I visit them regularly to test the pool water and get instruction and materials for ensuring the water is safe for swimming. The staff is always helpful and knowledgeable. Thank you for the service you provide!
Like your inventory of RV's, was treated very good by sales and given great instructions on the operation of my new RV
Very helpful great and prompt service.
Thanks
Theresa in the service department provided exceptional support in ordering the part needed, setting up appointment and following up on both. She kept us up to date along the whole process.
On our third service visit our floor was damaged by the tech. Everything had been great until this happened. Could have totally been prevented with some cardboard or something similar. Its something that can’t be fixed! Sent pictures as I realized the damage after we were home and really would have expected a response
Honesty and friendliness
I have always received excellent service, and the service advisors have done a great job of keeping me updated on the service or repairs.
It's nice to have a dealership who continues to work hard to keep their excellent reputation.
"The camper is wonderful! The salesman was great, and the service department is outstanding. The entire Alpin Haus team is the best — I would highly recommend them!
You guys keep my RV going. RV's are complicated to maintain because of the variety of parts that go into them. Any individual RV sold by an RV manufacturer is actually a conglomerate of pieces from multiple producers. One manufacturer makes the stove, another the heater, another the AC, another the awning, another the suspension and so on. Alpin Haus has the challenge of making them all work properly in your RV and based on fact that all systems are up and running as intended is a great testament of Alpin Haus to integrate multiple vendors as is required in the RV industry.