Customer Testimonials
The tech was very informative explained.The steps of that lights to me in the refrigerator product is built very well
The service people are very courteous and very competent when opening and closing my pool.
Top grade campers and remarkable service when called.
The rating of 10 is for Theresa in the customer service department. Not in other areas that we have had concerns within the past. Teresa, since she has become our service, advisor has gone above and beyond to keep us informed. We have a catastrophic problem with our five year old rv, and she is understanding and doing all she can to assist us with this huge problem. It started many years ago, so we are very appreciative of what her efforts are at this point.
Service and sales are stellar.
I got a 23 Thor Scope 18M. Ive had several problems in the last two years of owning my camper and Alpin Haus of Oak Ridge has been there to help me out. My last visit concerns about a propane leak and was fixed by alpin haus and covered under warranty. They also did the yearly check up for this coming sesaon. I recommend them especially Jonathan who is very helpful, kind and professional to me.
Dave from service got us in and hopefully the issue is resolved
Great selection of boat options and excellent, knowledgeable friendly staff.
very good!
Your service department is very good and they have been very responsive to our concerns.
Always have great service. Staff is friendly and helpful. Parts are normally well stocked. Will return any recommend to others.
Your service tech and scheduler were outstanding.
The Alpin Haus people were very friendly and easy to work with.
Everything plus when do out call the work is done well
Friendly people, do what they said. Especially Theresa in service.
Services & products are outstanding!
Love our Grand Design and Don Terpening is probably the best salesman we have ever felt with. Service dept has been very helpful
Great easy service and accommodating for pick up and drop off before hours and after hours for service. Good information and responsive
Awesome service department!!! Thank you Rich and Theresa.
Service on our brand new cougar was fast and the staff and technicians were excellent. We only used our 2025 camper 2 times and had problems with it.
From the welcome in to meeting with the knowledgeable salesman made it comfortable doing business with this dealer. Our finance manager did a great job and the service tech for our walk through was very thorough! It was a great experience all around.
Great camper and great prices
Brian continues to be awesome!
Prompt service and attention to detail
The staff is always friendly, helpful, and honest. They are very knowledgeable about products, services, and camping in general.
I like the way everybody treats us so nicely and that they always answer all our questions and don’t make us feel dumb when we can’t figure simple things out! Espresso shout out to Eriich and Dave in service and to CJ at the front desk for our Warranty work and to our salesman Don!!!
Wow!! What an outstanding experience. Going through the sales cycle with Mike Pritchard was effortless. He wasn't pushy and listened to our needs and matched the proper unit. Even after the sale was completed, he followed up during the demo period to see if we needed anything. He is definitely an asset to the Alpin Haus Team. Working with James Bearcroft to finance the unit was perfect. He explained all financial aspects of this transaction with ease. We never felt pressured, and all our question were answered with precision. The finance portion was effortless. John Driessen demoed the unit. He went over all aspects of our new Solitude and was very attentive to our questions. John stayed with us during the entire process and engaged the service engineer when certain items needed attention. John also is making all arrangements with the service department regarding any outstanding items.
I want to give a THANKS YOU to the entire Alpin Haus Team for making this significant purchase effortless and pleasurable. We give your team an A+ for this experience.
Josh Deul and the whole team were amazing!
We were very pleased with the service and the staff. They addressed all of our concerns in a timely fashion. Jonathan is very personable and very helpful.
Thank you.
Overall - very good.
I would ask that the communications be a little more forth-coming, especially with respect to diagnostic fees and then service related costs. So the customer fully understands what we are paying for.
Lastly - when I initially called - I called the phone # on your website listed as service and I believe it went to the parts dept. So I am not sure the details there are correct.