based on 2469 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service advisor I woek with is very knowledgeable and easy to work with.
Sales and review of camper was great. The aftet service needs to get better.
Service department is great. Rusty has been very helpful.
your services and products are what keeps me bringing my R.V. Avenger for service .
Trying to get you to fix things that should of been done before delivery has been a nightmare and every time you come out I had to pay 240.00 for a brand new trailer it only took about 15 calls the service department call back is the worse I have ever dealt with wish I could get my money back for the extended warranty I can’t get them to fix regular warranty what’s going to happen when I need extended warranty work done
Drop off and pickup of my boat every season is fast and the tech is always on time and friendly. Service and storage is fast and easy.
Knowledgeable and professional.
My camper has been in service since 6/23/2025. I purchased a brand-new camper and have missed the entire camping season. The issue is still not resolved, and it is impossible to reach anyone in the service department by phone. This whole experience has been horrible, and I am sure to make other potential customers aware to prevent them from going through the same thing. I have owned three previous campers and never had an experience like this. Just awful
Team was very tentative to our situation and very helpful in getting things scheduled for success .
Pool and RV.
Very fast and professional
Josh D in Sales was awesome to work with!!
I bought 3 trailers from them and highly recommend them.
Excellent service!!!
Return my calls and messages
Service reps are responsive and easy to talk to, quick assistance with warranty issue and fix, easy to schedule
Very professional and quick! Nice guys.
I love the Seadoo brand but that coupled with the sales and service staff from Alpin Haus makes the whole buying and maintaining experience so much better.
My pool breaker was off when Alpin Haus arrived. Someone from Alpin Haus decided to shut another breaker off. It took us over a half hour to figure out which breaker they shut off which was for the pool surround lights and our pond. When I called as a customer with a problem, the woman was not kind to me. I was upset and she did not help. Instead, I found her to be insulting to me. I called back a half hour later to say we figured out the problem. I didn’t know why any breaker was touched if the pool was already off. I was made to feel like it was my fault that Alpin Haus made a mistake. Instead of trying to help the customer, she was blaming me for Alpin Haus mistake. I’ve been doing business with Alpin Haus for about 30 years and have spent hundreds of thousands of dollars. I did not appreciate how I was treated over the phone and told her as such.
Communication between customers and service department
The RV is outstanding.. Love it. The staff is unbelievable.. Friendly and very knowledgeable in all aspects It could not have been easier to buy my RV. Excellent prices. Thank you so much.
Prompt professional service
Our Forest River camper is being serviced presently at Alpin Haus after a horrible experience with Blue Compass where we purchased it over a year ago. Their service department at Blue Compass could NOT be worse. Forest River recommended Alpin Haus and we could not be more pleased ....thanks to Rusty for helping us as we had no hot water and no air conditioning after using our new camper 3 times! Hopefully, now our problems will be resolved soon so that we may use our camper before he Winter!!
My first few services were great. Although not dependable to arrive within the hours stated. The last service the Tech did not show up for 1.5 hours later and I was not home. I was told the repair was done but as far as I am cocerned nothing was completed. I am still having the same issue with my awning not extending properly. Had He come when scheduled and I would have been home, I could have extended the awning to show him the problem, Instead nothing seems to have been fixed. I am very dissapointed in the last service and I do not get any satisfaction when I call. It is even difficult to get a return phone call.
Scott was my salesman, professional, friendly, and helped us work a good deal. Jim in finance was great to deal with also
Our salesman Anthony Graf, business manager James Bearcroft camp advisor Clayton Van Valkenburgh and our walkthrough person Jeff were amazing. We first went to Saratoga and our “salesman” Sal Pupilla did not know anything about the camper quoted me a price without checking our credit score and the manager wouldn’t talk to me-he was busy-but I believe it was because I was a “wife” . Went to Amsterdam and the staff from reception to sales to business and beyond were so helpful and I highly recommend the people I mentioned in Amsterdam!
It’s just an awesome experience going there, and personally meeting all the staff members! It’s like a kid going to Disney. Very professional and a amazing selection of any RV you may be looking for!
Service department is excellent, but prices can be high.
Service has been very good- that’s why we have purchased 5 rv’s from you!
Rusty and the staff took such very good care of us. Nice, clean, large dealership. Very accommodating. Pleasant staff. Great waiting room. All around, a nice service place or place to get an RV.