based on 2501 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the Seadoo brand but that coupled with the sales and service staff from Alpin Haus makes the whole buying and maintaining experience so much better.
My pool breaker was off when Alpin Haus arrived. Someone from Alpin Haus decided to shut another breaker off. It took us over a half hour to figure out which breaker they shut off which was for the pool surround lights and our pond. When I called as a customer with a problem, the woman was not kind to me. I was upset and she did not help. Instead, I found her to be insulting to me. I called back a half hour later to say we figured out the problem. I didn’t know why any breaker was touched if the pool was already off. I was made to feel like it was my fault that Alpin Haus made a mistake. Instead of trying to help the customer, she was blaming me for Alpin Haus mistake. I’ve been doing business with Alpin Haus for about 30 years and have spent hundreds of thousands of dollars. I did not appreciate how I was treated over the phone and told her as such.
Communication between customers and service department
The RV is outstanding.. Love it. The staff is unbelievable.. Friendly and very knowledgeable in all aspects It could not have been easier to buy my RV. Excellent prices. Thank you so much.
Prompt professional service
Our Forest River camper is being serviced presently at Alpin Haus after a horrible experience with Blue Compass where we purchased it over a year ago. Their service department at Blue Compass could NOT be worse. Forest River recommended Alpin Haus and we could not be more pleased ....thanks to Rusty for helping us as we had no hot water and no air conditioning after using our new camper 3 times! Hopefully, now our problems will be resolved soon so that we may use our camper before he Winter!!
My first few services were great. Although not dependable to arrive within the hours stated. The last service the Tech did not show up for 1.5 hours later and I was not home. I was told the repair was done but as far as I am cocerned nothing was completed. I am still having the same issue with my awning not extending properly. Had He come when scheduled and I would have been home, I could have extended the awning to show him the problem, Instead nothing seems to have been fixed. I am very dissapointed in the last service and I do not get any satisfaction when I call. It is even difficult to get a return phone call.
Scott was my salesman, professional, friendly, and helped us work a good deal. Jim in finance was great to deal with also
Our salesman Anthony Graf, business manager James Bearcroft camp advisor Clayton Van Valkenburgh and our walkthrough person Jeff were amazing. We first went to Saratoga and our “salesman” Sal Pupilla did not know anything about the camper quoted me a price without checking our credit score and the manager wouldn’t talk to me-he was busy-but I believe it was because I was a “wife” . Went to Amsterdam and the staff from reception to sales to business and beyond were so helpful and I highly recommend the people I mentioned in Amsterdam!
It’s just an awesome experience going there, and personally meeting all the staff members! It’s like a kid going to Disney. Very professional and a amazing selection of any RV you may be looking for!
Service department is excellent, but prices can be high.
Service has been very good- that’s why we have purchased 5 rv’s from you!
Fantastic service. Exceptional. Above and beyond. Especially Tommy in the technician area and Theresa in service advising. Phenomenal team. They deserve special recognition!!!
The floor plan we wanted was in stock and the salesperson (Adam King) was knowledgeable, professional, polite, and helpful. We did not feel pressured in any way at all. This is why we are a repeat customer of Adam’s and Alpin Haus.
The process from start to finish was great. My Salesperson, Josh, was very knowledgeable and helpful.
Awesome dealer they took great care of me
Quick service
This is our third camper we have bought and the service has been excellent. Friendly employees
CJ in RV stores has helped me get everything I need to make my new Grand Design Travel Trailer Toy Hauler complete.
Services were done promptly and professionally.
Service is too expensive at $250/hour
one of the problem I have is the freezer section of fridge is icing along the top area close to the door . your technician stated that I should make sure the door is close, when I opened the door there was ice in the same area. Did your tech not close the door? Marked the job as complete with no corrective action taken and you charged me for it.
Never received update calls form your service writers, Had to call them to get updates. On one of the calls I was told the computer was down and would get a call back when it was up, had to call back the next day to get any info. work was scheduled for tuesday had to call you on wednesday for status .
Your service dept was so much better when you guys were in Port Jervis.
Not happy
Every thing and everyone. All very pleasant and knowledgeable. Going to enjoy it starting tomorrow. THANK YOU ALL.
All services and sales explain and answer all questions and when you walk in the door you are greeted warmly and directed to where you want to go.
The Sales Crew is excellent, beyond helpful. It was our first time buying or having a fifth wheel, they couldn't have been more helpful in our decision. It took about half an hour to finish all the paperwork, then 45 minutes to finish the financing once approved. The entire Crew is great! Highly recommend. They were patient while we had our campsite prepped, the technician came out and surveyed everything. Wonderful experience!
The Alpin Haus staff have always been friendly and helpful. Product explanations
are accurate. Recommendations for products that will enhance your camping experience are given without pressure to purchase them.
Great service
Teresa was extremely helpful in getting our insurance plan to pay for repairs that will be made to our camper. Thanks Teresa!!!
Speedy and professional service
Very professional and quick! Nice guys.