based on 724 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They cut the wires to my awning lights and can't get a answer on what there going to do.
Excellant employees. Quick service for the recent boat repair.
We drove 3 hrs for a service appt and one of the repairs could not be done because the wrong part had been sent. It would have been really helpful for the parts to be checked before our appt.
Josh and Ricky made purchasing our first, new pontoon boat such an easy and pleasant experience. They are both so patient and helpful! Also LJ was amazing with the delivery and launch and stayed with us until the boat was running and ready to go.
Thanks everyone!
First let's start with Kim, manager of the customer service center. She was very helpful in explaining the process, to me, for having the work I was requesting to have done on my RV. Thanks Kim.
Next a high five to Kris, the technician who came out to my site with CJ. He was and is very knowledgeable and friendly in explaining what he was going to do for me.
Thank you all.
We are returning customers and have always received great customer service on our airstream. They keep us informed of any issues and get our camper in and out quickly so we have more time to enjoy it.
I appreciate the help in the service department specially Theresa
Outstanding service and personalized attention.
Would have liked to have had my sink replaced, due to it happened during the winter because of the cold. Was told it was damaged. How would I damage it doing dishes. Hopefully this ac that you put in last more than 1 summer, camper is 2 years old and has had ac replaced twice.
They took our Travel Trailer right into the shop on a Friday afternoon to try to get us back on the road as quickly as possible. I appreciate the thoroughness of trying to diagnose the problem and making necessary repairs. Will definitely be bringing our Coachman Catalina back to take advantage of Alpin Haus' service offerings.
Smooth and easy transaction. The team there is top notch.
Straight forward sales, no high pressure sales, family business atmosphere!
We were there on a Monday to look at the camper and do the paper work. We came back on a Thursday to pick it up. We were suppose to do the walk through, so they can show us how it all worked. Well the 1st time the technician walked into the camper was with us. He had to figure it all out infront of us. They had no idea how the couch went together, which resulted in a big hole in the vinyl flooring. We were so upset. The head salesman was completely rude, he had an.....oh well attitude. He said they gave us a good deal and we were not getting anything else. What it comes down to is they were completely unprepared and that is devastating when you are spending that kind of money. We walked away because of the sales manager. Would never buy anything there. They dont deserve your money.
It's impossible to get through on the phone. You are instructed to leave a message but no one calls you back. I went to the service department in person in order to get attention. The following day, a technician came and diagnosed the problem. I need a replacement part. It's been 4 days now and no word on my part. I have left more messages to no avail. I will be going again in person tomorrow to try and get some service.
Friendly staff!!!
Transaction was flawless, everyone encountered were helpful and a pleasure to work with. Angelina was a doll, Keith and John were very informative and Liz was very helpful.
Worked hard to get me into my New RV
Sales staff are very friendly. They listened to our preferences and showed us models that met them. There was no pressure. They were very laid back and easy going.
Keep the customer updated in a timely manner
I was so impressed with the service department. The service team and technicians went above and beyond my expectations by. If I ever decide to upgrade my camper again I would love to deal Alpin Haus.
I brought my 2020 Georgetown for a propane leak. Rusty in service got me for repairs within a 1/2 hour. They located the leak and temporarily fixed it. Within 2 hours I was on my way home. I also had them walk the roof and they inspected and seal anything the need seal. Thank you Rusty and the technician who helped me out with a quick and thorough job. I highly recommend Alpin Haus for anything. Every staff member I came across were very friendly. That means a lot to me.
They are definitely customer Oriented , really Satisfied with their Customer Service they Provide
I like the way Alpin Haus can service all the needs of keeping the 2022 Ford Forester 2151LE Class C RV I purchased from Alpin Haus, on the road. The friendliness of the employees is a big plus.
Brian is perfect. Answered all of my questions and kept me informed while my Wave Runners were being serviced. Great customer service.
We love Alpin Haus! They have been servicing our RV's for 8 years. Everyone is so helpful and nice. Our new service rep Theresa is amazing. It is so nice when you are doing something that is stressful and sometimes upsetting to not to leave in a state of aggravation because of unhappy employees.
Jonathan is the guy we dealt with to have some basic repairs and to install and additional AC in the back. He got us in and out when he said he would. Was incredibly transparent about pricing and services. Glad we bought our camper here and very happy with follow up service from here. Highly recommend
There are multiple things wrong with this trailer.
Timeframe of when work will be completed
Excellent staff; got me in next day and resolved the problem !
Quick service. Knowledgeable and friendly staff