based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The honest way do business all around and the amazing staff you have in Amersterdam
All of the staff at Alpin Haus responds to our service issues with competency and courtesy… It is clear that this is a family business that values its’ customers! Thank you!
Always used Amsterdam and had good luck but now live much closer to Saratoga. Extremely helpful and friendly service. Knowledgeable service people determined to make things right. Dealing with our warranty work they have gone above and beyond.
Your people are knowledgeable and efficient.
Love how everyone rolled out the red carpet for our buying experience. From the moment we arrived everyone was helpful. Don our Salesman went above and beyond. Will come back when we are ready for our next camper.
Road call service is way out of whack.you made 2 trips. 1st for diagnosis and second one scheduled when you have part. 2 trips = 432.00 for part that cost about 70.00.
1st visit took about half hour.
Part replacement will take about 15 minutes
Absolutely ridiculous but you got me through " forever warranty. Road visit has more then doubled since I purchased trailer.
Saratogas staff is very professional, knowledgeable. They always complete my services on time and the camper is always ready to go when I pick it up. I highly recommend Saratoga for service as well as sales
We appreciated the professionalism Alpin Haus OakRidge employees have in all departments from sales to service department. We had an excellent experience we would definitely recommend this dealer to all our friends and family!
Overall the level of service and communication has improved significantly over the past couple of years. This year was the best so far. Theresa provided clear information. The only minor hiccup was I had to call back to get my receipt emailed to me.
Felt rushed. Didn’t get the information I needed to operate my RV. Was told they were giving it away. Middletown is short staffed and poorly managed. Middletown cost alpine haus return customers. This was our second experience and probably our last time with alpine haus. Quick to sign the paperwork and make you feel like a burden when you wish to get the service you were expecting.
We have been customers for a few years now and while our service department in Wilton is top notch IN PERSON I can NEVER reach the service department via phone. This has been a problem since we bought our camper. I try first thing in the morning, middle of day and end and no one ever answers. I have to drive over every time to speak to someone since no one answers and the major of the time when I get there, there aren't customers in service and no one is on the phone tying up the lines. Front desk person iisnt on phone either. I've mentioned this several times and it's never resolved. Text messages use to work to service but now go unanswered. When you physically drive over service people are great. I shouldn't have to drive over to tell them my door combo or something else that literally takes 2 seconds to say.
Last year I had you replace the drive shaft and impeller because the splines where gone. After only five tanks of fuel the same problem occurred again this year. I questioned if the mechanic followed all the procedures required when replacing shaft and impeller and the realigning sequence was done correctly.
I was assured your staff is qualified and that would not be the reason for the same issue to reoccur. I paid for the same repair again and after the watercraft was pushed off the trailer and my daughter went to go she had NO steering. After having to struggle getting it back on the trailer I found the steering linkage was never reassembled. SO I HAVE NO TRUST with your staff.
Reliable
The boat great quality and beautiful. The staff was very helpful and a pleasure to work with.
Thanks Bill
Thank you for fixing our trailer. We’re incredibly grateful. Next time we trailer shop, we will be going to the Saratoga Alpin Haus. Your customer service is top notch.
I've been RV for 40 years that's the best place I've ever came across for the service knowledgeable people
Great service, friendly and professional staff and I'm really happy with my camper.
Very easy to work with. Work was completed as scheduled.
give highet trade in ammounts
I really like your products. Their service is fantastic. If you have a 10:00 appointment they are working on your unit at 10:00 if not before.
I am not happy With my class B, I was overcharged more than double of what it was worth it was a $74,000 camper! I was charged over 140,000, I was pushed and forced through the sale. I paid $1,500 to be shown how to use it I didn't know how to start it when we left and now I cannot and get in touch with anyone they will not return my calls and I have been trying to settle this problem. I had a 77,000 trade in someone needs to get in touch with me please I do not want to start legal process! I am willing to have it replaced with $130,000 camper but my patience is wearing. Phone number removed
They were good to work with, but it has been hard in the past to get someone on the phone. We know they are busy and we appreciate that. So far this new camper they have been listening and working with us. Thank you
As with any purchase negotiations there are always a few rough patches but the dealership as a whole was tremendous. Their brand new location provides everything you need to select the best RV for your particular needs as well as fully equipping it to your liking with a completely stocked accessory department.
I would recommend them to anyone just getting into RVing or the seasoned veteran.
Overall a great experience!
Just overall a good fair company.
Rusty is very good.
You toke the time to show me rv’s and listen ed. To what I wanted thanks for being helpful and understanding my thoughts.
When specific repairs are scheduled contact warranty service prior to appointment.
Alpin Haus always does a very good job from RV sales to service on RVs! I highly recommend them!
Sales Dept. never offered an extended warrantee on the previously owned trailer that I purchased several months ago. Subsequently, a failure of the mechanism for the slide out room resulted in more than $2,700 in out-of-pocket costs to me.
I subsequently learned, through the service department, that the warrantee offer should have been provided at the time of the sale.
We had a “Lippert “ leveling issue just before our next RV trip ! Alpin Haus was able to get us in and diagnosing and correcting the issue in record time ! Reliving the stress , Saving our Family camping trip !
Our deepest gratitude to Dave Behuniak and the fantastic Technical Staff !
Your professional dedication was exceptional.