based on 2501 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service techs that care and are so helpful.
Very professional staff. That’s the place to go to for all of your rv needs. The waiting room is great, their store. What can i say the place is amazing
Very courteous and responsive. Helped us through the whole process. No surprises.
Very helpful staff
Alpin House had exactly the boat I was looking for and my sales rep Josh was great to work with from start to finish... and Brendan did a very thorough with me and showed me all the fine details about the boat.
Big Thanks to the team!
Art cooper and the team made it a simply and easy process, they made the 5 hour round trip drive worth it.
So far so good!
The sales portion with the representative that I used was pretty darn good, however, communication with Service after the sale has been less than stellar, although most situations are resolved slowly, you could use a little improvement in that area.
We arrived early for our forever warranty and their service department accommodated us immediately. We were very appreciative. Everyone we dealt with were very efficient!
Friendly bunch
Let the customer speak directly to the techs that work on the coach. Explaining to a different person who then doesn’t prioritize the work you asked for isn’t helpful. Brought in the coach for a misaligned slide and left with a coach with a still misaligned (but less) slide. If I had been able to speak with the tech I’m sure they could have fixed it completely. It’s taking 3 trips there to get things done right. It shouldn’t be that way. Also service managers know nothing about RVs. That too is ridiculous. Needed help after hours and none of them had any idea what to do.
Service has been super helpful after the purchase. Even when our first (of 3 from you) was an entry level, low cost trailer you stood behind the product, and us, with the manufacturer. Scott Arminio has been a great guide along the way even when he had to hand us off to another salesman, in Amsterdam, to purchase the Tiffin Allegro we chose.
Very professional
Have not returned two phone calls to service department where my rv is
This is the place to go to if you want an RV. The staff here treats you like family and they went above and beyond in the purchase of my new Jayco RV. Asa, Keith, Dan, Kellie and everyone else that works there thanks and keep up the great work!
Everyone has always been very friendly and helpful. Love the convenience of being close to our home.
Everyone was extremely pleasant and helpful. Our sales rep Patrick was very friendly and knowledgeable!! He took the time to explain things and make sure we were happy with our options. Excellent service!
Mike and his team always understood the need and timing for the repairs.
Had to have some repair work done on my heater and there are very kind, professional, and competent. Resolved my problem quickly. Excellent experience. This will it be the place I will always use. Thanks.
Being treated with respect and empathy by staff that cares and strives to make Camping fun! Everyone was nice and took the time to work with me to establish a relationship with your company. Roy and Shawn were the guys I worked with and they were awesome
Very informative and patient with our specific requests. Knowledgeable on all aspects of purchasing a camper.
Great sales experience..prompt and easy transaction..
I love the service provided by Alpins. They are very reliable, they are prompt on time all the time. The staff is very friendly, helpful, and understanding of one's needs. I would recommend them to my family and friends. Thank you Alpins.
I have been to a lot of RV service centers. This one ranks at the top!
Service department was able to help us in a very timely manner!!
My RV service experience at Alpin Haus has always exceeded my expectations for both timing and results. I've interacted with many of the service staff from Service Advisors to Service Technicians and found them to be courteous, professional and competent.
Excellent experience thank you all
An excellent selection of 5th wheels and campers.
A great service department...knowledgeable, courteous, and efficient. Service advisor Mr. Robb was great to deal with, and the service tech, John Ross really knew his stuff.
Products, service and staff all very good and helpful.
two top pool people came to my house to solve my water problem
AND THEY DID
Robin Kappler