based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You have always been able to correct our RV's problems! Service has always been superb!
You have allowed me to observe the winterizing and summarizing so that I can learn to do it myself
SDC
Everyone was super helpful!
Very conscientious about helping solve your problems and getting things covered under your warranty
Well again Alpin Haus showed that they are an awesome dealer to deal with.Everyone that you run into there says hi and are always so nice.Everyone in the service dept have been great also it is always nice to go there and be treated awesome.Thanks again Alpin Haus Amsterdam .
Work was performed on time
Customer service and technicians are very accommodating.
I’ve brought my camper down multiple time as the thermostat sensor has never worked correctly. The last time in the fall it was tested and determined to be functioning fine and returned to us. In the fall we found the thermostat competent melted. When we brought it back we found that the last technician to touch the camper has held a torch to the thermostat directly and documented that he melted it and it needed to be replaced. This info was never passed to us and when I called to discuss the matter further once the camper was returned no one has returned my message. Please reach out to me so I can have a better understanding of what else this tech may have “held a torch to”.
Alpin Haus stands by their products. Either they have the same product at home or have family/ friends that have a product they use. Service is hands down the BEST! Always ready to answer your questions and get back to you right away. When they show up to your house to fix your pool problem, service guys are friendly and helpful. Alpin Haus always goes above and beyond.
I like that everyone was friendly, informative and honest with every step of the buying process. We needed the camper for memorial weekend and Nick, Keith and Dan delivered! These three guys are not only likable but have the sales expertise to make Alpin Haus expand and prosper!
I failed to get the service persons name that helped us stock up on much needed supplies but she was awesome too and new exactly what we would need for our first sucessful camping weekend.
Thanks everyone at Alpin Haus RV of Port Jervis
.
The service department was very supportive and said they would work with our manufacturer on a problem. It was good to have their support with a difficult problem so we were not on our own.
Great staff. We love Jim and you are very attentive to our to our requests.
Staff was very helpful and courteous. Service was very good.
Sales people are honest and so are service staff, but pricing at MSRP when 90% of inventory can be sold well below and still generate an honest and fair profit, combined with ungodly high interest rates is going to kill your business
When we were purchasing the RV we changed our minds many times. The salesman was very patient with us the entire time. Service is very helpful as well. Were first time RV owners and have many questions, they are also patient with us as well.
Poor communication
Service technician was courteous, friendly and helpful.
People are very helpful and friendly!!
Salesman at this location go above and beyond to make sure your purchase is custom fitted to your needs and requests
all good
The complete experience of buying our 337 Grand Design has been enjoyable. The folks at ALPIN HAUS Saratoga have gone out of their way to make the process a pleasant one. I want to say that Jess Balac has gone way out of her way to help us with the minor issues and is wonderful to work with. I will tell all our friends to shop at Alpin Haus Saratoga
They take care of our need’s immediately and with a smile!!
Service is excellent
Whenever any issues come up with my camper, I feel like I have to battle with your team regarding warranty/coverage that I purchased. I was initially told that when I dropped off my camper that if the part had to be replaced then it should be covered. Afterwards I get a call that it wouldn’t be covered and I would be paying for everything out of pocket. After stating that I wanted my original sales rep to call me back to go over what the policy I purchased actually covered, Jennifer called back the next day to state that the repairs will indeed be covered. I work in sales and know if I tried to get one over on my customers, then I won’t have repeat customers. Also, when I went to pick up my camper the battery was disconnected and the cover was off. The strap holding the cover down was missing and the service shop was closed. Someone from sales was still there so was able to get a replacement albiet not what I wanted.
We had just put our boat for the season, just left the dock and own our way. In very short distance the motor stop working,,luckily someone saw that we were having problems tow us back to dock. It seemed that the motor was not getting gas. We took it back to Alpine Haus and being on a holiday weekend, We were lucky that someone was there to replace the gas line so that we could get start to enjoying the lake. Thank you
Very friendly staff. Whenever I have a problem or an issue, they are very quick to solve it for me.
Family friendly and helpful
We came to pick up our RV only to find it was totally scratched on one side. The assistant service manager ensured it would corrected, well it was buffed but now we have blemishes all over the spots they buffed. We live an hour away so it was a wasted trip and very disappointing to find out practically new camper damaged while at your shop
You got us right in for new batteries for our motorhome and everyone was very friendly. Thank you.
Dave’s promptness in resolving my issues.
Got me in and took care of issues .