based on 724 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff
always the best!!!!!
Our 2023 Thor Tellaro has been with you for 7 weeks. We are probably in Lemon Law territory. The only reason this isn’t a zero is because the person we are working with is so great.
I have had a few issues with floor and other things not getting done not worst place to go but not at 100 percent either.
I am a long time customer. Honesty, consideration as well as good service in as timely a manner as possible
The employees at Alpin Haus are just top notch - very helpful group. Whether it’s testing the pool water or helping with questions on an item on the floor, someone is always available with knowledge and advice. I love all the lines they carry in the store and feel confident when I purchase something at Alpin Haus.
Service and communication are poor. I have dropped off my RV a few times for service and repair only to find they didn't address all of the issues I requested. Example: requested they set the tire pressure and they set 4 out of 6. The 2 inner tires weren't even close.
Service department never answers the phone.
I have had to get Service elsewhere a few times to fix issues because they don't return messages.
Giving Alpin Haus 1 more try. So let's see how my RV looks when I get it back.
Not done with my rig yet
I told the service rep, Randy Robb that there was a issue with the wiring when I picked up my trailer back in May . Finally the wiring melted, brought the trailer out and was charged $600+ for a $17 part when it was your fault that this did it. Randy insured me that the trailer was OK when I got it back in May/April. My $80,00 truck isn’t stupid.
Knowledgeable, personable staff. Great to work with. They care about their customers and always look to be supportive and helpful
Good service
Thanks guys!!
Friendly and extremely efficient customer service
The boat we purchased was in stock, it was ready for pickup in a short timeframe. Salesperson and techs were knowledgeable, friendly and accommodating.
Courteous, knowledgeable and professional
Good service from sales, to closing, to orientation, to maintenance.
Service is very good.
Sales is very good.
Communication are very good
Friendly courteous staff, excellent service
The service department was awesome! They got our Camper in for inspection very quickly so we could go on our trip thank you 😊 Everyone was friendly and helpful
I bought a sea doo switch didn’t know much about them, ANDY one of your mechanics went over everything about that boat and put my mooring cover on ( I still be trying to figure that out) I don’t know what you pay that man but he worth every penny and a raise, I left there yesterday feeling pretty good about running that boat! I would recommend alpine haus when you have employees that take the time and patience and explain everything like he did . Jeff Dooley
Need to have more active discussions about progress and work performed on repairs. After two months of Ro at shop I arrived to pick up and if I had not checked or read the paperwork myself I would not have discovered that two of the issues I asked to resolve were either not done or not clear on why the work was closed out.
I (and my spouse) think & find David Behuniak to be an exceptional associate and a credit to your organization.
Got our camper into service within a couple days.
your salesman patric luci was very helpful and went out of his way to take care of us and your walk through tec kevin was also very good
Excellent customer service. Quick to diagnose and fix the issue with my engine. Highly recommend
I like the apex products seem to be well made, will let you know on due time. Service was also very good.
Great team with great customer service!
Great service and pleasant staff!
Great folks and great service
Brian treats me great all the time. Very helpful. Great guy!