What our clients think of us!

My husband really liked the caregiver but not everyone can afford to have one. I think your
rates are reasonable but I know many people who would find the cost prohibitive.

You got workers in a few days

Good customer service. Easy to get connected fast in problem solving.

The quality of care and the detailed assessment.

Your team are very caring

NN is always accommodating and wonderful to deal with. All the HCAs and LPNs are up to date, willing and we love having them at our community ☺️

There have been days when people don’t show up, or are late Since I’m unable to get mobile until someone shows up, it is very inconvenient

I would like to mention that Edilyn and Ana are the best caregivers I have. They are hard workers, but also very friendly and caring. They have become friends as well as my care givers.
If I was scoring on just them, you would have got a 10

i am happy with the people you have sent me

Great caregiver Emma Clarke

We have had several different HCA and to travel from Edmonton to Marwayne seems kind of ridiculous.

Very courteous. Efficient. Great people to work with.

Because you don't seem to care about what I want instead you guys listen to people that have nothing to do with my account with nurse next door such as just recently when I wanted my old nurse to come back after her maturity leave I called you guys and instead of listening to what I wanted you just did what other people told you to do and that's not right perhaps I should be getting Care24 to come help me what do you think of that I would really like a response to thus matter

I put ion a request for two appointments to be scheduled. Was assured that they would be and then after a week I had heard nothing so I checked back in and the person had completely forgotten about them! At this point it was too late to get anyone they said. So I was forced to find another service which I did.

Zero:

Reasons: short notice cancellations within 30 minutes of the start time.

Not engaging in conversations with the person they are to be care giving with.

Not engaging in activities with the person.

Very disappointed. So much I have informed my acquaintances to never hire Nurse Next Door.

I hired nurse next door to relieve stress and gave respite. The company caused more stress in my life due to their inability to be reliable.

I did not like that I had to interact with different caregivers. Some were great others were just OK. Also I think you need to have a smaller time frame than 3 hours minimum.

Well Joan our care give is an absolutely the best .

The aides have no training and no useable skills. They aren’t open to learning the skills.

I'm very happy with the regular care I receive from my team.

very dependable

Thé excellent caregivers that are a compatible match with our mother’s needs.
Enthusiastic, caring, attentive, hygiene, positive personalities.

As an out of town client that travels to an area where they provide service it’s starts with the on call staff getting back to me in a timely manner securing both the nursing availability I need and the time requested. The nurses I have had are always punctual, provide exceptional service in a compassionate manner and are never in a rush.

Caring for patients

Peta, is a phenomenal home-care nurse. Her knowledge, as well as dedication to ensure she does her best is relieving, to say the least. Having her as my nurse has been a welcomed and thankful experience due to my personal injury, complications. and ongoing need for care. Thankful I can receive such a knowledgeable person with a care factor beyond expected, to ensure my healing is of the utmost important and properly done.

Regards,
First name removed Stang

tammy been awsome she great worker and very caring i always look forward to her company.going to miss her when the day comes . your company been very helpful and so good when comes to the schedule with tammy.

thank you for everything
Tamaraboucher

We had one excellent care provider and one less than adequate. Also, on the neg side, we were told we needed to provide a box of masks and a box of gloves at the front entry for the care person. Both care people had their own masks and gloves so we bought those for nothing. The administration was good. They were able to provide the requested care providers within 72 hours.

We absolutely adore our respite worker.

Very seldom give a 20

iI gave you that score because of LeeAnne. She is amazing. She is honest, on time, and i feel secure because my balance is bad. She makes sure i am safe and does not leave my side. if i need to do an errand she comes with me. I drive and once again she makes sure i am safe when i leave the vehicle; she will make my breakfast. She is good to have around.

Rachelle was very personal and made it easy to open our door to her. She went above and beyond to help us through our difficult time of recovery .

The team works really hard to find a way to meet their client support needs. All are pleasant, right minded and, at the end of the day, deliver on key priorities.