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based on 1380 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professionalism
Inconsistency with home aid workers.
Super reliable staff and replacements are made in the event of an absence. My Mom loves her caregiver.
Disposition of and competence of nurses
Nurse next door has been making every effort to help us our very difficult situation
Excellent care over several years! 🤗
All staff attending the home have been kind, courteous and professional.
The kindness and the attention to notes taken on her shift. She provides a sense of calm and security to my husband
All the staff is very helpful. Very good customer service
Everyone has been very accommodating and works hard to make sure things are done. I appreciate all of the hard work
My caregiver was wonderful. She was friendly and did a lovely job of helping me in my home.
Not reliable. There were more shifts uncovered than covered. Yesterday was canceled and I was asked if I would like to rebook another day. Why would I ? You couldn’t cover a booked shift and pick another with a chance of the same outcome.
Reliable, consistent and so helpful!
Jocelyn Odufule
It was interesting that it was reported from the school that when the Nurse arrived they were not aware of what they were there to provide the school with.
Good servie
Respect , hardworking, ontime;…
All of your nurses gave me the feeling of comfort and safety at night after being at home after major surgery.
The caregiver for my mom was very lovely to speak on the phone with. She called me a couple of times to ensure that she got my mom to her correct location. The Kay Edmonton clinic is huge and she didn't hesitate to reach out to me. She was concerned with funds not adding up following the outing (as cash was supplied for the cab driver and a tip was encouraged too which was followed through). There was no mistake with the remaining funds. I felt my mom was safe and communication lines were open.
The care designer was very kind and courteous.
Some money was unaccounted for.
The nurse Perdita was very knowledgeable. She was always on time and took good care of the patient.
Very responsive, great service.
i got a very nice lady to help me.
We had three(3) caregivers in 4 days, with a mixed bag of experience (Learning curve !!!).
(1)The first one did not seem to have much experience and had to be taught every little detail. Not a self-starter. When not working she just sat down on the sofa and said nothing. She seemed unfamiliar with dishwasxhe, stove and dryer. Left wet laundry.
(2)The second caregiver was ok and followed our guidance.
(3)The third caregiver was good, a self-starter, who knew her way around the house and knew what needed to be done.
Work hours were: (1) 11.00 -1400; (2) 10.30 - 13.30; (3) (3) 10.00 - 13,00
We felt that this arrangement, while interesting, did not suit our circumstances. In consequence, we decided to engage a live-in cargiver.
Service provider did a great job. It was smooth.
Very friendly staff.
Very easy to work with, and the coordinator keeps in close contact to ensure things are running smoothly!
Not professional at all, cancel visits at the last moments
The lady was very personable and provided great care