What our clients think of us!

Good customer service

The Nurse is amazing that is looking after my mom but I had a hard time getting someone to come at all. You need to make sure you have the staff to cover what you are offering.

Thanks

I just feel it is a very important service you provide, and the workers I've had have always been good, most recently Agnes :) thank you

I think it’s a very good agency. The only thing is the administrative errors in booking caregivers at wrong times and assessment for good matches. All else is fine.

These services such a great help to my mom and my family.
Professional and friendly individualized care. I can’t imagine doing without Nurse Next Door!

All the caregivers assigned were very professional and courteous. At times the patient can exhibit rude behaviour but our observation of the interaction witnessed no departure from the professional training your organization asserts.

Caregivers Makayla &Freda are fantastic at caring for our mom

Really great nurses who know what they are doing.

Only because of the price, considering my situation I don't have many other options if want to stay in my home. I have no issue with the service.

Great care by Makayla & Freda to our mom ❤️

Unfortunately, mistakes made on coping submitted sheduals, and misplaced sheduals.
Other than that would give 10.
Still would recommend NND.

No Saturday workers since Christmas

the staff are very kind and willing to help you any way they can .

Excellent service and very helpful and friendly.

I like the personal telephone follow-ups to see how things are going etc. I like the e-mailed monthly schedule. Most of all , the consistent care and reliability of our care giver Ray.

Rapid set up and reliable attendance

Regardless of how good you think you have recovered the day after surgery, having someone come in, check on you, and change my bandages was the smartest desision i made.
I thought I would feel worse, but dealt with the recovery better then some. Regardless having a nurse validate progress and be in the house should the unthinkable happen was reassuring for me.
Everyone from office and staff were a pleasure to deal with.
First name removed K

Terrible customer service.

He was very polite very kind and helpful I really appreciate for his service.

I am glad for the opportunity to talk about my experience with Nurse Next Door.
- When dealing with the office staff, I have always been impressed with their promptness and complete readiness to share any information about my care with me. For example if the schedule had to change I would receive a call telling me there was a change. When I was going to receive a medical supplies order, I would get a call from the office to advise of the delivery.
- As far as my Nurse care, I am even more impressed with the level of care the nurses have provided. I have never felt unsure of my recovery. They communicate everything in regards to my wound. Lastly I would like to say the Nurse and the Nurse practitioner have made my recovery the best experience I have had.

Thanks,
First name removed Olson

Janna is not only a hard worker, but she is so kind and really cares about her clients . So lucky to have her on board .

Good service

We love Joan and her care with mom. We are also very pleased with the office staff who communicates efficiently and effectively!

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Reliability

Mom's happy

Although it must be very difficult to deal with unique and varied requirements of clients, it would be beneficial if caregivers demonstrated some knowledge of how to manage incapacitated adults, such as how to move individuals and how to dress them.

Also, a checklist of light housekeeping duties that could be initiated by the caregiver without instruction.

Your call/communication centre have little understanding of customer needs and sometimes do not seem to understand that we are the customer. Seems more training would help these apparently inexperienced employees.

Costs per hour are too high and substantially above support that comes from AHS.

Pricey l

My experience with the Staff from Nurse Next Door has been exceptional. My situation was sprung on them last minute. I was being released from hospital and requesting wound care the very next day. They had no previous knowledge of my case and yet they managed to set everything up with just a days notice.
The professionalism with which they have managed my care is amazing. From the staff in the office handling scheduling and ordering supplies to the nurses coming to care for me. It has been and continues to be a great service.
I have had friends and family comment on how well I am being cared for.

Sincerely,

First name removed Olson