What our clients think of us!

Always responsive to my needs. Thank you!

great workers

Unorganized and candidates did not match profile requested. Nurses that attended were not engaged in my Moms care.

There was a bit of back and forth , but everything worked out in the end. All my caregivers were very good . There to help me I called or needed help.

Friendly, helpful and engaging caregivers

I am very satisfy the service I am getting from Nurse nest door. The care giver is veryhelpfull. She help me any need I have. she is very down to earth person. And the office people also asking me if I nedd andy help and make sure all my needs are fullfild.
Than you Nurse nest door.

Excellent care

Has been very consistent over the years with the quality of service provided, both the caregiver and their office. Easy to communicate with the office

The care was good but the policy of 72 hour cancellation does not make sense when a person is emergently admitted to hospital. Most of the people who are accessing services have enough stress and undue financial burden is unfair. I think a 24 hour cancellation is more reasonable.

i have been very fortunate to have excellent caregivers

My husband really liked the caregiver but not everyone can afford to have one. I think your
rates are reasonable but I know many people who would find the cost prohibitive.

You got workers in a few days

Good customer service. Easy to get connected fast in problem solving.

The quality of care and the detailed assessment.

Your team are very caring

NN is always accommodating and wonderful to deal with. All the HCAs and LPNs are up to date, willing and we love having them at our community ☺️

There have been days when people don’t show up, or are late Since I’m unable to get mobile until someone shows up, it is very inconvenient

I would like to mention that Edilyn and Ana are the best caregivers I have. They are hard workers, but also very friendly and caring. They have become friends as well as my care givers.
If I was scoring on just them, you would have got a 10

i am happy with the people you have sent me

Great caregiver Emma Clarke

We have had several different HCA and to travel from Edmonton to Marwayne seems kind of ridiculous.

Very courteous. Efficient. Great people to work with.

Because you don't seem to care about what I want instead you guys listen to people that have nothing to do with my account with nurse next door such as just recently when I wanted my old nurse to come back after her maturity leave I called you guys and instead of listening to what I wanted you just did what other people told you to do and that's not right perhaps I should be getting Care24 to come help me what do you think of that I would really like a response to thus matter

I put ion a request for two appointments to be scheduled. Was assured that they would be and then after a week I had heard nothing so I checked back in and the person had completely forgotten about them! At this point it was too late to get anyone they said. So I was forced to find another service which I did.

Zero:

Reasons: short notice cancellations within 30 minutes of the start time.

Not engaging in conversations with the person they are to be care giving with.

Not engaging in activities with the person.

Very disappointed. So much I have informed my acquaintances to never hire Nurse Next Door.

I hired nurse next door to relieve stress and gave respite. The company caused more stress in my life due to their inability to be reliable.

I did not like that I had to interact with different caregivers. Some were great others were just OK. Also I think you need to have a smaller time frame than 3 hours minimum.

Well Joan our care give is an absolutely the best .

The aides have no training and no useable skills. They aren’t open to learning the skills.

I'm very happy with the regular care I receive from my team.

very dependable

Thé excellent caregivers that are a compatible match with our mother’s needs.
Enthusiastic, caring, attentive, hygiene, positive personalities.