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based on 1380 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very responsive. Able to find a home care aide within 24 hours. Compassionate staff
My mom feels very comfortable with her nurse next door. It has eased stress for my mom and for me also.
I love the leadership team. Schedulers are professional and very helpful.
Great place to work!
There is more than one (1) reason. it is not an issue with your company as a whole or even as a local provider, I will be returning to your care system March 14/17, if the same conditions exist I will formally address them at that timem
Warm regards
Service was good and personnel were competent.
Adaptable
Amazing service
Efficiency pleasantly provided.
I have good regulars rhat look after me so that deserves a good mark
Friendly customer service available even late night.
caring staff.
Lena is a great assist . Thanks for her help.
Excellent service from Edilyn Villarin, a caring, conscientious and efficient LPN. (She left her "pink" folder and said it did not belong to her and that Someone from Nurse Next Door would pick it up. No one has done so as yet.)
Nurse Shay was also good though perhaps a bit shy about asking what she should do.
The team I well suited and if there is a glich it is corrected. We are content thank you
So far, my cleaning lady is pleasantly efficient.
Your level of care with the nurses were amazing. They knew before arriving what they were coming into. It was a good experience and my quality of life was maintained if not better had ypu not been there. Thank you
They have always provided hear service
Very pleased with the work of Sister Elizabeth.
Our worker, Kayla has been so helpful, compassionate and caring in my time of need. She feels like one of the family.
The Nurse I had was relatiey good but had to be supervised on a 1to1 basist or several things were mist
The nurses were very friendly and professional. They were on time and kept us well informed and answered any questions we had. They were sincere in their care for my husband and also concerned for my welfare as his caregiver.
Easy access through 1800 number. Friendly helpful staff.
I have only had care for 3 days. Hardly enough to make a higher opinion.
They have been flexible when changes have needed to be made to scheduling. Girls are super nice, on time and so far have been doing a great job.
they have been very good and always there when i have any questions or concerns
It has impacted my well being in a very positive way. I'm very thankful.
Peace of mind this service provides
My experience was negative. The supervisor was to bring the caregiver for intros but this never happened. The caregiver was vague about her background. On request she took blood pressure once but had only ever done so twice in the four yrs she was with you. Most of what i needed was catch up in the house. She needed constant supervision and repeated instructions on the simplest things like hanging up blouses or cleaning kitchen floor. She lied about what she had done and argued at times tho basically pleasant- clueless about basic house-cleaning. Failed even with instruction to understand how to use a small cleaner for under cupboards and a long mop. She was very slow, taking ages to find a date on a can and scrubbing the middle of a hall with a small sponge instead of a long mop! Correcti8ng her and instructing her became impossible though I was patient for the first three trips - waste of time and money tho supervisor was open to complaint.
The light housework that was done was below even minamim standards. It seemed to me the one lady did not want to do any housework. Even the smallest of chores such as dusting my TV stand was done with such poor quality I did not ask her to do anymore because it was fustrating.
I would expect all hires would be fully trained on all aspects that they may encounter with clients such as emptying a catheter or transfers for example. The reticence of one of the individuals and her hesitation to ask questions for clarity caused both care and cooking concerns.
I was assigned respite staff pretty much immediately after I requested it, and everyone, respite staff and NND workers are very professional, caring and nice! Shoutout to Alicia Bannister and Alexandra!