based on 1727 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Overall everything!
How friendly the staff are, being able to check in via video throughout day, how happy my dog is to arrive and sit so excited but with patience at the end of his day for a good bye treat.
Also very convenient to be able to book in a nail trim or bath whil at doggy daycare.
It would be really great to know that what's advertised on the Dogtopia specific location's calendar DiD in fact happen - whether it was the Bubble Party that was advertised to be taking place a certain day, or the Dog Massages that were advertised to be taking place another day. Sometimes I'll come in and the people I speak to seem 'unsure' as to whether a certain event happened or not, or if my dog received a massage. It's just that I bring him in for specific days that I want my dog to benefit from, as I can only afford the 2-day per week ongoing package.
I'd also like to see that more effort be made to 'keep' any leftover food to return back to me, so that I may use it to serve him dinner or a later snack. (Nothing he is fed should be getting wet, unless of course, an accident of spilled water happened nearby him). Like anything, food is expensive, and if he isn't eating it at home for a meal, I will save it for him to eat at a later time.
A couple of other suggestions of improvement include daily walks that would be INCLUDED in the daily rates. I remember inquiring about this a little while back, and I was informed that that wasn't a service they provided. I couldn't quite fathom how a doggy daycare wouldn't have something like that incorporated into their 'whole-day' service. Low and behold, I am only jUst noticing that certain locations (if not all perhaps?) are now offering Dog-Walking Services for an EXTRA COST on TOP of what one's already paying. I find these costs almost offensive. As a single woman living alone on one income, and a puppy to love and care for when I'm home, I do not have anyone else in the household to care for my dog or perform such services, which is why I actually USE Dogtopia. The rates are EXPENSIVE though, and when I suddenly start noticing all of these extra ADD-ONS for meal toppers and daily walks, I feel rather taken advantage of. The prices either have to become significantly lowered for such add-ons, OR, keep the high-priced add-ons, and bring down your daily rates (all of them), so that those who really dO want to cut costs or pinch their pennies CAN, but those who feel like splurging (either all the time or perhaps) once in a while, can ALSO do so. It would be different if Dogtopia were the kind of establishment that had a lOt more of a boujier type of atmosphere; such as windows with natural light coming into the rooms, or a half-hour walk included in the daily base rate, or rooms that had far more interactive equipment / toys, etc.
And finally, only being allowed to 'freeze' one's account 4 times throughout the ENTIRE year for only one week at a time feels very insensitive.
Alas, that's a lot of critical feedback, but I wanted to be as thorough and honest as possible. Otherwise, I love Dogtopia! I think it's a brilliant business idea that tapped into a niche market of terrific opportunity and need. If it could only be a little more 'accessible' (financially-wise) for what one's paying for, that would indeed make it NEXT LEVEL. :)
The staff have been great!
Amazing team and the facility is well organized and very clean.
Professional supervision. Easy to schedule. Staff are friendly.
Bad communication with the management
Friendly staff and loved the webcam!
The people that work there are very nice and care about the dogs.
Each staff member is observant, caring and loves to see my dog each time he goes in for daycare!
The owner and staff are friendly and helpful. I fell that my dog is safe and well cared for at Dogtopia of LaGrange!
Fast drop offs.
Responded to email question.
Took care of puppy.
Webcam
cleaner lobby area.
My dog is always excited when she gets to Dogtopia! I love that i
Staff spends significant amount cleaning up after the pups, which is definitely important but results in little personal engagement with the dogs. One staff member per room does not allow for a more desirable level of human interaction or behavior monitoring. A lot of the dogs are looking for that human interaction which is why you see them following staff around a good portion of the time,
The dogs are getting some mental stimulation, but not much physical exercise…not sure there is much you can do to change that without some physical changes to building features/space.
Friendly staff and my dog loves them. I’ve used another boarding and daycare places nearby and she wouldn’t come out from under my bed to go outside for two weeks.
Dependable, friendly
Your folks treat our 2 girls like they were the only ones there when they arrive, every time!
You're THE BEST...
Love the app to book. Always friendly staff and all the dogs seem happy!
Staff are great
Friendly, safe family style environment for my pup
Everyone treats my Waffles as they would their own dog. The place is immaculate and Amber and those up front always makes you feel welcome
My dog Tito loves it there. Everyone is friendly, professional, and helpful.
Love how much the staff care and how thoughtful they are!
My dog likes the free play and special events.
Staff is great, and the facility is clean.
Great attention to the dogs. The very friendly staff all know my dog's name and recognize me whenever I pick her up. My dog is always excited when we arrive there and is very happy (and tired) when we leave. The app makes it very easy to schedule daycare or other services. Drop off and pickup is always a breeze.
Great personal service. Well trained staff. Great management!
Every one is super friendly and helpful! My dog loves coming here! Prices are steep, it’s worth it but very expensive, especially as a student.
very accommodating..
Elsie loves going to Dogtopia! She gets to play with her BFFFs in a monitored and safe environment and comes home completely exhausted! I love how the Dogtopia coaches love my baby and trust that they are always ensuring her health and safety!