based on 2125 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very caring, detailed and clean!
I love the hours, the staff so nice and professional. They have cameras so I can check on my baby all day. They send texts to see if I would have Hershey have a snack. There is a spa available if you would like them to bath your baby, get their nails clipped. They take such good care of al the fur babies.
The staff are so friendly and I can tell my dog is well cared for.
The Toy Box cam and daily pictures were reassuring to us that she was well- cared for and happy
Everyone there is polite and treats my dog like he is a part 0f their family. They have always been very helpful.
Quality
My dog always gets his energy out and is able to rest with me at home. He’s a much better behaved boy after his days at daycare!
Cleanliness, kind staff, ease of drop off
Friendly, professional, clearly care about dogs.
Convenient and helpful, friendly staff
We absolutely lofe this place! The staff is incredible. My dog pratically runs through the door when we arrive and comes out with full-body wiggles every time, which tells me everything I need to know about how happy he is there. It gives me piece of mind knowing that he's cared for whether its playcare or boarding. Yes, I highly recommend Dogtopoia in Fort Mill!
Customer service is amazing. They listen to you very well to make sure your dog gets treated the way it gets treated at home.
We love Savannah!!! All of the staff do a great job with the dogs. But I know Mackie is in good hands when Savannah is there.
It's been a while since Axle has been to Dogtopia Southlake. We were excited to be able to schedule him for a grooming appointment and daycare so quickly. We love his haircut and who doesn't love turkey meatballs for lunch. We know Axle did!!!!
Always friendly
The staff is so friendly and kind and absolutely loves every single dog that walks through that door. It's hard to trust people with such a big part of your life and heart, and I absolutely trust the staff at Dogtopia DTC with our sweet boy, Gus. I cannot thank you all enough for giving him such a great place to get out of all of his energy!
Allow new guest to tour the facility prior to conducting the assessment.
I love that I can watch my pup on camera. Staff are great!
I’m impressed Sutherland day care and overnight care. Biscuit gets excited when we pull up for his playdates. Although he only goes two or three times a month he loves his time there
All of the employees are welcoming and know each dog well. Employees go out of their way to love and care for each animal. It's truly amazing to see.
We’ve had multiple occasions of booking in for a groom, having the confirmation and then getting to Dogtopia for them to say we don’t have your dog booked in. The lack of accountability that someone messed up is frustrating, instead it’s made out to feel like it’s our fault. Secondly, times where I’ve watch the cameras, some staff are chasing dogs around with mental water bowls which are scaring the dogs or physically yanking the dogs harness and throwing them. It doesn’t make me feel overly comfortable leaving my dog there. When I did bring my dog in the other week, and again an incident of them not having him in the groomers schedule, I called them at 1pm (after he was dropped off at 8am) looking for an update for the staff member on the phone to say “are you bringing him in for daycare?” And I stated no, he’s currently at your facility. This causes concern that they did not even know he was there. And they were more concerned about the cost and inquiring about if I’m paying for daycare then reassuring me. It left me feeling very uncomfortable.
Love the people and the ability to have my little guy socialize and make friends!
Curbside Drop Off & Pick Up, friendly and attentive staff, and the the large open space for my pup to play both inside or outside.
Mostly that my dog seems to LOVE coming. Also the friendliness of the staff and the ease in booking. We appreciate you!
The feedback cycle is not very consistent. It's hard to know how you pup did during the stay.
Great place for my dog, great activities that they plan for them
Friendly, high wuality
The staff are so good with the dogs. Ours is so excited to greet them in the mornings.
The caring staff are terrific!