based on 821 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always celebrating something special. Nice curbside pickup and drop off.
Just not impressed. No outdoor play area. A lot of time spent in the crate.
I love the way the groomer worked with my dog, Marteen and I felt at ease after meeting her. Marteen looks great. He doesn't like his nails trimmed. She did an outstanding job and at a far price. Thank you, Judy
Clean , friendly, Suki has fun!
Everyone is very friendly and great with the pups. It's super affordable and very convenient.
Friendly staff. Love the video cam.
Love of animals. Ease of scheduling.
My pet (Gabe) came home with sore back, for the second time from boarding at Dogtopia. He is recovering and taking gabapentin for pain. I discussed this with vet, of course they recommended he never return to Dogtopia of Green Hills.
Have an outdoor area for the dogs to go during the day.And while being boarded and allow for owners to pick their dogs up on sundays.
They were able to get our dogs in the next business day and were very efficient. One hour from start to finish for 2 dogs.
Ability to watch him on the cameras.
We love Dogtopia! The people really care about my pup. They are so thoughtful and highly engaged.
Staff has always treated my dog very well . They are all kind and seem to really love being with the dogs .
Clean, safe, friendly staff, always welcoming 😊
Done in less than 2 hours. The price is reasonable.
Katie and the wonderful Dogtopia team are the best of the best! They truly care for every dog and parent that walks into their lobby. We've been hit with a difficult year health wise. My boy, Frank, was very sick for weeks this summer and had to convalesce at home. They didn't have to, but someone would take the time to call & check up on him every week. It was out of concern and care for my boy. It's personal for them. You and your dog are not just a number or a payment. You are family. They have called to check on me as well when I am sick. It's a personal touch I've never experienced anywhere else. We love and appreciate our Dogtopia family!
I’ve had nothing but a wonderful experience with Dogtopia . I recently moved from the west coast to Chicago , & nothing has been easy . Moving here has been very difficult. Dogtopia made everything so incredibly easy for me & my dogs. Everyone there is so nice & accommodating. My dogs enjoyed going, & that says a lot because my dogs are very attached to me. I’m so incredibly grateful that I found them. Thank you! Thank you for everything!
The staff is awesome! My dogs have a great time and come home tired. They do some of the most fun activities. My dogs are like my children and I feel like Dogtopia South Chandler Team treats them as if they are my children. Such creativity goes into special events and photo ops.
Easy booking, good hours, friendly service
1.) You're super greedy. Your company ethos is "it's all about us and not the customer"
That shows in the terrible membership charging system charging everyone every week and makinf it so difficult if you don't use the days- no refunds for unused days? Suoer greedy.
2.) The old owners sold a package of 10 or 20 days at a time and you just used them as you wanted to- no refund requests necessary. That's the customer friendly way of doing things... but I'm sure you won't do that.
3.) The employees are super nice kids- this is not a rip on them....but everytime a new person starts, they always charge my card on top of my membership. Its happened way too many times and I'm sick of not being able to trust you with my bank card.
4,) Stop trying to sell minor add ons- its greedy and petty and ridiculous.
5.) The process of pausing the membership if I go out of town or just need to is way too difficult and the customer loses everytime. There's also a ridiculous queation asking why I need to pause my membership; you're way out of bounds with that- it's totally none of your business and frankly offensive.
6.) You're never staffed correctly at peak hours which causes very unreasonable waits at pick up and drop off times, sometimes as much as 20 minutes that I have to wait on you- again, there's the "screw the customers" ethos showing.
7.) My dogs frequently reek of urine when they come out. Some of that is understandable, but the people in back need to learn to change the mop water at least 3 times daily and thoroughly ring out the mops. Front waiting area too.
8.) If you're tracking vaccines, please let people kmow ahead of time if they're almost due so they dont get turned away. Nobody keeps track of their dogs vaccines, they expect the vet to notify them.
9.) Lindsay is a phenomenal manager and a great kid, hope you take care of her. Your staff is also great, just need to not ever let a new employee near a point of sale system- new emloyees need better training before they go near peoples bank cards. You need to really be concerned about the over charging issue,. While not nefarious, its just wrong.
I requested the spa package and when i picked up my dog she only got a bath. This was corrected but because there is not a professional groomer on site, it seemed like the staff member struggled to get her nails cut and rounded off so she only cut them.
More enrichment indoors
Friendly and welcoming staff that appear to genuinely care about the furry friends. Very accommodating in situations where I need a last minute daycare request
Thank you!
Everything.
We love Dogtopia! Our dog, Sully, gets so excited when he is going to play with his friends, we have to wait to tell him until we are ready to walk out the door. Everyone who works at Dogtopia is AMAZING! I never have to worry about Sully, he is always in the best care. They care about our dogs like they are their own. We also used the grooming services, and it is so convenient to be able to drop him off to play and he can have a spa day at the same time.
I love Dogtopia because they love My Gracie girl.........Everyone there is so sweet and my Gracie gets so excited everyday when we get there. Such cute puppies and they have so much fun playing all day. I am so glad I found them
dogtopia workers took great care for my pup and were genuinely concerned for his wellbeing when he was stressed and not eating and were very helpful in offering food topper and helping to encourage him to eat while he was stressed that we had left.
.
The Dogtopia team gets my dog. They can recognize and adapt with Milo’s mood and his needs. Sometime a nail trim means he needs some love and attention from one team member while another team is handling the paw-dicure.
All of the employees are friendly & genuinely love the dogs--- You can tell. The biggest thing for me though---is that when we arrive, my pups tail wags SO hard. He LOVES it there & all of the employees. He is otherwise terrified of everyone, so its amazing that he has found his 'happy place'