based on 3533 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and clean
Friendly staff that remembers and love my dog. The pictures are a great extra as well. My dog loves going.
Potter lives to attend. He wags his tail as we pull up to the building!
He comes home calm and tired.
Awesome staff attention to each pup.
Boarding is stress free.
Great communication and friendly staff! My dog loves daycare with dogtopia!
Emmy absolutely loves this place. She looks forward to it everytime.
The care and thoughtfulness of the staff.
We are on week 3 at Dogtopia in Downtown Cleveland and love it! We lost a dog in March and our other dog was sad and bored since her friend isn't at home anymore. She is 15 so the thought of taking her to a "daycare" was a little overwhelming, so far she LOVES it and is enjoying playing and running around with new friends.
Friendly,very patient, focused and welcoming staff members.
We know that Murphy is cared for and cannot "escape" the building.
Great job with grooming.
When I enrolled my dog for daycare I made it clear it would probably be once a week or even less as my focus was working on separation anxiety. i had even asked about half days to start but they did not seem to offer that then they signed me up for some sort of "subscription" which auto debits my credit card. When we were unable to make it due to other obligations they basically refused to give me a refund claiming they had to talk to their "manager" or something like that. I asked multiple time and eventually filed a dispute with my credit card company. I then called to cancel the enrollment and request a refund for a week I specificallly asked them to "pause" as we were out of town that week and they told me to request a "pause" to avoid the debit to my credit card. It happened anyway. Honestly, this system of subscription with auto payment feels sort of scammy to me and I had asked when I signed up about purchasing a few days and using as I go but I got the impression that was not an option so here I was. When I cancelled my enrollment though the person I talked to on the phone said they did not have it on the sheet but it was an option. Not useful now that I am frustrated and unhappy. I will be looking for a new daycare.
Jenn and Julie are great and I love the groomer. They care for my dog, Sparky, as if he were their own. And they are ALL enthusiastic when I call which is uplifting. I loved when Jenn came out to greet me at the car when we brought Sparky for boarding, and the groomer washed Sparky's bed that we brought for his stay, and then when I came back to get him, someone greeted me as I was pulling up to ask if I wanted them to bring Sparky out! Excellent service and my dog loves going there!
Need more staff for quicker check ins and quicker check outs. During A.M, and P.M. rush hour times, it can take frustrating long.
People are great!
We love this place!!! Our dog Silas loves Dogtopia! He has made so many friends. The staff are very attentive and always smiling and pleasant to greet!! The feedback they give at the end of every day is so helpful to us. They keep in touch throughout the day if needed. The WebCams are wonderful - they are so responsive and in communication with us throughout the day and even when Silas is not there, they will answer any questions and respond immediately. It is clean and Silas cannot wait to go back when he has a break - thank you so much for taking such good care of our fur baby.
Great customer service, our dog LOVES it! He gets so excited when we pull up and he comes in and leaves happy! Very friendly staff, clean facility.
If you would like to speak with me and get actual feedback I am available at Phone number removed. I have never experienced such poor customer service and customer loyalty.
My dog got kennel cough from here... She's never been sick but after one night boarding at dogtopia, she got very sick. She's still recovering....
I have used Dogtopia before.
Two weeks in a row I drove a hour to get there for a grooming appointment and walked in the door and they canceled. Not only a waste of gas money and time. Also ruin the plans I had to do while my dog was being groomed. No communication. Walked in the door and sorry we have to cancel.
I like that my fur baby gets to socialize and get exercise. She loves the staff and her playmates.
Penny loves playing with the canine coaches and all of her friends at dog topia. Thanks for taking such good care of her!
Kind caring staff, faciities Everything!
Caring staff.
Staff is super friendly and I love getting photos throughout the day
I love the fact that the facility is clean and smells better than my house. I’m impressed that you have trainers with the dogs all the time (with the exception of the handful of hours during the overnight boarding). I especially enjoy the cameras and being able to check in on my dog. The spa treatment is a super bonus and convenience and the prices are very reasonable and in line with other operations. The staff is friendly, knowledgeable and seem genuinely interested in my pup’s well-being. I’ve never been offered a tour of Pet Paradise and that always kinda bothered me… but you guys offered it and the tour was impressive. Clean, organized and well managed. The St. augustine staff are amazing!
Everyone was great and very helpful.
The staff is AMAZING!! I only wish the dogs went outside more often. I understand when it is too hot outside or too cold but not the excuse of too many dogs, my solution would be to go in shifts even for 15 minutes, otherwise I highly recommend.
We love it here! The staff is amazing and always treats my pups like their own. Love all the fun activities!
I like that it’s a one stop shop grooming , daycare and boarding. Plus everyone is friendly.