based on 222 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can say enough good things about Dogtopia Golden Valley! They take such wonderful care of my two pups! It's always so reassuring dropping off the pups and they are so excited to be there! Thanks for all you do!
I love our Local Dogtopia in Chester Springs. The satff go above and beyond to make your doggy feel like part of their family.
I have been going there for almost 9 years and would highly recommend them.
You welcome each dog by name and with enthusiasm; the dayroom is big and clean with various short tables for the dogs to jump onto and some toys for the dogs to shake; and I really appreciate the TVs in the entry where I can watch as my dog is welcomed into the dayroom by all the other dogs—it’s amusing and heartwarming.
Fabulous rates , attention to customers needs, polite to customers arriving at the premises, positive smiles, enthusiasms greeting all customers… appreciation for all your care mainly taking care of the furry clienteles.
Great space. Definitely cares for the pups and I feel comfortable leaving my canine companion there for a day of fun.
Have your workers get to know my dog and his little challenges better.
Front of house manager could improve their customer service. Every time I enter the building I am completely ignored.
Everyone is attentive, friendly and really cares for the dogs!
It appears that the coaches are very comfortable with different dog personalities. I like being able to see my dog on the webcam. Communication feels simple.
Pick up took 20 minutes waiting in the lobby. At other places I take my dog it takes about 5 minutes tops. Also, at $50 for a single day of daycare, the prices are just insulting
I took my dog there for a while but stopped. I don’t trust or like that they don’t have cameras for their boarding, every other boarding place around the country I’ve taken my dog to that is like this one does.
Additionally, after taking my dog there for a few months, I was informed my dog “was still having aggression issues that needed to be addressed.”
This was the first time I had been informed of it and they made it seem like it was something they’d spoken to me about before. Additionally, my dog may be a lot of things, but she has never shown aggression in her life. The only reason she would have would have been due to another dog or person invoking this response.
I warn people to stay away from them, for the amount you’re paying you can’t trust how they treat your fur babies.
Friendly staff who love my dog and I think they encourage her to play with the other dogs. She sleeps well after being at Dogtopia for 6-8 hrs.
They did a great job boarding our dog with separation anxiety. She ended up having a fun time.
The cleanliness of the building !! The fantastic staff ! All the friendly clients & pets !
Location and people there also the camera to see my pet
my dog got kennel cough at your facility. 2500 Dollars and 3 weeks later, a letter was emailed to clients acknowledging the outbreak. Why did it take so long?
The groomer is excellent!
Took great care of our dog and communicated well
Employees love our dogs! They are always very polite! Dogtopia is our dog’s favorite place!
I became a dog owner during the pandemic and I have a pact that I won't leave my dog a whole weekend if I'm away working- which is always unfortunately. I had to be in San Diego for 10 days, so I drove here and brought my dog. Dogtopia Miramar made it super easy for the meet and greet and then I bought daycare for the days I'm here. Max came home happy and tired, and I even had to wake him up for dinner. He was very excited to go back today. Definitely recommend if you need a spot to take care of your fur baby...I can get all I need done and not worry about Max and that's great!
Ace has had a lot of good experiences at Dogtopia
When we called to set up an appointment the young lady that answered was very nice and polite. We showed up for our time to do our meet and greet we were greeted smiles and kind words each staff member we came in contact with us. I like the open campus as far as large windows you can see the animals play and the way that we are able to go and into the building and see all the rooms and given a full tour
Everything! The team here is amazing; so friendly and attentive to all of my dog’s needs!
Staff was friendly and facility always well kept
Warm and friendly staff. Good hours. Wecam availability.
I can highly recommend Dogtopia. The employees are constantly monitoring the dogs and keeping the place clean.
Friendly staff who really know your dogs
I can’t imagine sending my dog anywhere else when we go away. She loves it at Dogtopia SO much! We can check on her throughout the day via webcams, she emails me updates and she plays with new friends all day and is so well care for. She even gets a spa day during her stay, She gets to participate in fun activities while she’s there and sleeps with comforts from home. She comes home excited and exhausted :)
Friendly, caring staff and clean facility & play-rooms
The clean and welcoming atmosphere when I walk in with my dog is welcoming. The fact that he runs in excited to go tells me the positive impact of the time he spends there. The people are kind helpful and engaging. It’s truly a great place.