based on 3917 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing staff who are super helpful and I feel like they are always concerned about the well being of my senior dog. They take very good care of her.
On May On May 21st of this year, WE boarded my dog “Shade” with Dogtopia in Gainesville. We intended to leave him there for the weekend. We have left Shade with Dogtopia many times before this weekend but never overnight.
When we got him home on Sunday. We noticed a bump on his head and an apparent abrasion wound or contusion on his nose. When we called and spoke to the manager on Monday morning, she told me that he had been trying very hard to get out of his “cage”. She told me the front of it that cage was rough and abrasive and that’s how his nose was Injured. Shade was then moved to a smaller cage, one that had round iron bars. (She said it was called “Little Alcatraz”.)? It appears that Shade injured his head against the bars of that cage. He was trying to head butt his way out.
The manager with whom we spoke on Monday did apologize for not telling us what had happened when were there to get Shade on Sunday. WE knew he had been injured and we were upset that we didn’t hear about it until Monday. On Monday, that morning after we returned, he could not keep his morning meal down, threw up twice and was very lethargic throughout the entire day.
After the call, we took Shade to see he Veterinarian at VA Healthy Paws in Haymarket. The doctor said there were, in fact, several bumps on Shade’s head not just one. However, the injury did not seem severe. He advised keeping a “close eye” on him for a week to see if anything else materialized.
Now, a week later we can see that his nose will remain scarred. There is still a lump and the wound area is still easily visible. It is clear to me that he was in distress and it should have been apparent to the staff. Shade is a large and powerful dog. Since he has spent many afternoons with Dogtopia, we are sure his tendencies have been noted.
WE do not fault the care he has gotten. However, it has already been stated that the nose injury was the reason he was moved to another cage. We want to stress that we think the most important part of this is that we were not notified immediately when Shade showed some physical hurt. We should have gotten a call right away. We should have been notified then. instead, he sustained further injury. We are very disappointed that we did not get called immedietly when the first injury was sustained.
Dogs get to play and socialize. Everyone is super friendly.
I like the care that my dog receives, I appreciate how flexible the Brick, NJ location is in regards to drop offs & pickups, and I LOVE that I can watch my dog on the cameras. With other places that I have used in the past, I never received updates via text or call (I have had to pay for a single picture of her while away). I also appreciate how reasonable the pricing is.
The friendly staff!!!
Love the attentive & caring staff. My pup has fun and we have balance in our lives once again!
Berniece and I love everyone at Dogtopia, I recently hurt my knee and everyone was so accommodating during my healing time, we have other association with dog daycare, however Dogtopia is our very favorite!
First name removed
always reliable, friendly, shows what appears to be genuine compassion and love for the pets in their care.
It was very clean, structured, a person is with the dogs at all times, the video camera, and just the whole overall experience at Dogtopia.
A lot of time is given to dogs to get used to time away from home by bringing them 3 different times to see how they react with his peers.
I love the operation!!
Friendly staff, updates with texts and pictures if needed and during overnights. I like that the dogs play all day and are not kenneled u less a break is needed and for naps. I also like that Dogtopia is indoor.
You guys are great.loki loves it there.i like being able to check in on him during the day.
Friendly and professional staff!
Be more friendly. Some front desk people are very cold. Place feels like a business now not a family and pet friendly place anymore. Maybe we were spoiled by Lynn and her wonderful crew. Our dog was there from the day it opened. So, we have been coming for almost 12 years now.
Also, the lobby smells very doggie now. Did not use to. Remodeled lobby is very cold and clinical feeling now. Use to be more inviting. A few more chairs would be nice also.
Sorry to be so blunt ,but these are real observations and concerns.
My dog loves going there. Happy all day. Staff is always friendly and attentive.!they all seem to love doggies very much
My dog absolutely loves Dogtopia, and so do I! Every time I drop him off, he practically runs into the building because he’s so excited to be there. That alone gives me peace of mind knowing he’s happy and well cared for.
On line scheduling is easy and convenient. When you need to call, you speak with a real person who is knowledgeable, friendly, and actually knows your dog, which makes the experience feel very personal.
The grooming services are fantastic as well. My dog loves me, but he won’t let me trim him for anything! Jackie, on the other hand, must be a dog whisperer. He comes home from every grooming appointment looking perfectly trimmed and well-groomed from head to tail. I honestly don’t know how she does it, but she does an amazing job every time.
I highly recommend Dogtopia to anyone looking for a daycare and grooming facility that truly cares about their dogs.
Convenient, they get to know you and the dogs. They seem to take good care of the dogs, both for daycare and boardin
The. Coaches make you feel like your dog is the most loved (and he is). They are loving towards my dog and I never have to worry that he will be neglected.
The per day rate has gotten really high since we started so that is a big factor
Staff is friendly and caring
Convenience to my home; friendly staff; answers my needs for providing my dog with daycare and overnights.
The staff is amazing. They care about your pet and they always go above and beyond extremely friendly personable and actually know each dog and each person which is amazing. Can’t say enough good things.
They treat each dogs like their own.
All the TLC the staff provides all the time my dog is there with her “friends”.
The people are so friendly and kind. My dog loves going to "school!"
The staff loves our dogs and gets to know them, then recognizes each as individuals with entirely different quirks 😀…. It is clear that they love thier jobs and they make me and I am
Sure all dog parents feel very special!!
Thank you!!
Kathie and Muffin
The team is so welcoming! I love how they care about every part of the dogs well being
You’re good!
They were very kind with Desi, who was 14.8 years old and still lively. Unfortunately, Desi passed away last week but he always enjoyed his time at Dogtopia over the years.