based on 434 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not only is it convenient but everyone takes such personal interest in my dog. They care for him like he’s their own. From fun times, like him playing with his buddies to even maybe more serious moments when he gets in a tiff with another dog.
Everyone truly cares and loves the dogs! They send countless pictures and daily updates! I truly love every person at Dogtopia and value them greatly!
Love this place since day 1, ever since it opened, we have been bringing our Boston Terrier Luna mainly for boarding and Spa.. she loves playing with her buddies and every time she comes home she's exhausted!
The staff is TOP of the LINE. I cannot recommend enough this place to take care of you furry baby if you love him/her like we do.
The people are caring and my dog is very happy there. She runs in everyday we go. Ialsothink the pricing is reasonable.
More interaction with dogs in gym- when I look on webcam it appears that 1 or 2 dogs get petted by staff but others do not even when it’s obvious they are looking for interaction- not talking about just my dog either. We are hesitant to leave ours overnight as he does like human interaction and I wouldn’t want him to go 24-48 hours with no one giving him a pat or scratch etc..
I like that you thoughtfully assess the 'fit' between each dog and Dogtopia's services, to keep the playrooms harmonious. I like that you have a dog coach in each playroom at all times. I like that everyone at the front desk seems to know my dog by name and greets him warmly when we arrive. I like that you provide a safe, clean environment for my dog to develop his socialization skills. I like your flexible scheduling. :)
Everything. You even hug my dog sometimes—he’s such a baby!
Friendly and accommodating. Also, love cameras so I can see how my dog is interacting.
Everything! Friendly staff, great haircut for my dog, my pup is always so happy and tired when he gets home.
I could pick ala carte services from the spa offerings, and the customer service I received was top notch!
Friendly, professional staff who truly care for our dogs
The staff was professional and friendly. They knew their "clients" pretty well.
I love everyone and i love all the special days and picture ops!! Only thing I'm not a fan of is the cameras being off during nap time and the fact that their play room seems like just a small sad empty room.. If the dogs play with eachother then it doesn't really matter, but i my dog is a bit antisocial and I remember my dog liking a place that was outdoors that had a waterfall fountain,.
But other than that i love it :)
All the technicians are super friendly. I like that they are able to provide me updates on how my doggie is doing in comparison to last visits. I also like the reassurance of viewing my pet from the webcam. That is such a plus!
Love the webcams. My dog came home happy & tired, just what we wanted.
very clean well managed facility.
workers give attitude of caring for each and every pet (kid)
We love the staff at our Roanoke Dogtopia. They are friendly, patient, caring, and treat Rusty like their own. They openly communicate with us and work with him to ensure he is the best version of himself. We rescued him in December after being abandoned twice. He didnt trust alot of people or other dogs and after a few short months, he now runs into daycare so excited to give love to the staff and play with his friends. Thank you, Dogtopia for being patient and loving our wild and crazy, Rusty.
Everything was good
We will comeback soon
Thanks
They make it smooth transition for me to feel my dog is safe
I think maybe more staff could help. :) It’s hard to get through on the phones sometimes or to get email responses.
I am so grateful for the wonderful care that my dog receives from everyone at that place. They have been consistently kind, attentive, and welcoming to him. It's clear that they genuinely enjoy having him there, and it warms my heart to know that he is in such good hands. The socialization he gets with the other dogs is truly invaluable, and I feel lucky to have found such a great environment for him.
The puppy cameras, the events, the attention given to pups!
Took us through the process and no guessing.
Prices are quite high. I was expecting two dogs for maybe $50/day total not $115.
Very friendly staff
Convenient location
Hours of operation
The personal approach with owners and their babies.
Very hard sales pitch at every contact is too much
Hours for pick up and drop off, helpful staff.
The staff was very helpful , and the dogs comes and leaves very happy 😃
So far we’ve had a wonderful experience. Our dog is obsessed with going!!
Clean facility and awesome staff. My dogs and I moved out of state last year and came back to visit friends and family. It was so wonderful to bring my dogs back to Dogtopia of Plano and to see a staff member that I knew and remembered my dogs. Unfortunately I don't remember her actual name but she's Karma's mom. I really appreciate her thoughtfulness and for throwing my dog a birthday party!