based on 732 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff are very attentive to the dogs. If they see any problems between certain dogs, they'll separate them. Our dog is very tired when she comes home after getting so much exercise.
Great staff!
Much like other big chains, communication gets lost.
Everyone that I encountered was so nice & caring. I don’t think my dog had a bad time but when I got on the camera I witnessed him throwing up and pooping. Two separate scenarios. All normal things but i don’t love the way it was handled. When he threw up, I wish someone would’ve reached out.
Secondly, when I witnessed him pooping: it’s unlike him to poop where he “plays”. So how often are the dogs taken to a proper place to potty? It also took the individual at least 5 min to pick up the poop. I watched him walk over to his poop twice and sniff.
I’m wanting a place that is more attentive.
Everything!
So nice and gentle and you can definitely tell he has passion about dogs so that makes me happy and safe to leave my Dog
Ziggy came home with a red eye and discharge. We had to take him to vet to get eye drops on Sunday. That was $195. We had also gotten the spa package but he didn’t smell good. When I called to ask - they checked video and said he was in the bathtub. They refunded us $30. Are you able to do a portion of the vet bill?
Dogs
Availability & cameras
friendly staff and seems dogs get attention
I am glad you sent this survey as I want to thank the team for extending pickkup for us this past Saturday. We mis-understood the window. Just another example of the considerate staff, the attention to our pet, and taking care of the family. Thank you.
Ty absolutely loves going to Dogtopia! It has been key resource for us since he struggles with separation anxiety. The moment he hears, "Let's go play!" he knows exactly where we're headed and gets so excited.
The team is kind, helpful, knowledgeable, and understanding. We highly recommend Dogtopia to anyone looking for a caring and trustworthy daycare for their dog!
- RP and Ty :)
Good. Communication with the staff is seamless and they are very friendly.
Every time I drop Suki off I know she's in good hands! I never have to worry, and every staff member is friendly.
I called twice I emailed twice no response from the owner who returned mid week.
Review will reflect my experience...charging to my account when I have not been there in 2 years.
Need to be sure people use the correct accounts & if a mistake is made to communicate with a customer.
Never would bring my dog there nor advise others to do the same.
I love this place and I have toured other places and this business is awesome! The staff is friendly and so helpful. I just love the idea that you can watch your pup anytime on the webcam and I also love their app-very user friendly. I’m so glad I found this place and will be using Dogtopia for my pup / check them out !!
The Staff are the best persons who dote on our dog, spoil her rotten when ever she stays.
I love the sweet and kind employees of Dogtopia. They seem to really like working with the dogs.
We LOVE the staff! Our dog LOVES going to Dogtopia, and always comes home happy. We LOVE the various activities and services, especially the spa.
Jasmine, my labradoodle, is always excited to be there and is happy when I pick her up. I trust dogtopia to take good care of her while I am away and appreciate that she comes back ready to be home.
Everything -
Price is a bit expensive
I love the friendly staff and how they are always putting the needs of the dogs at top priority.
I appreciate the friendly staff wherever I go. I travel alot and my fur baby comes with me. I also like the convenience of Dogtopia all over. Miko always enjoys his playtime with his human and doggie friends.
Easy to schedule and my dogs comes home tired! He really seems to enjoy his time at Dogtopia.
We love the staff - they love our quirky Daphne! They are so friendly and accommodating. We really appreciate how they treat her like their own. And Daphne gets so excited when we turn on the street…she knows she’s going to see her friends!
Great staff with real care and love for the dogs.
The employees, meet and greet and information provided during the orientation
They love my pup! And they are very flexible and freindly.
We love Dogtopia! All of the staff are caring and lovely to work with, especially Quinn!
Yesterday was the first day for Cole. I felt at ease leaving him to play for the day. It was really challenging for me to leave him anywhere and he seems to love going there. Im glad I took a chance with dogtopia