based on 1635 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kind and professional staff that is also trustworthy.
I like that there is a webcam so I can check out what my dog is doing and how he is playing. The people that I have met so far have all been friendly and seem to care about my dog
A policy has recently been changed at the facility that my dog attends and I was not made aware. Not via email, newsletter, or phone. He has been placed with dogs that are four times his size. Due to this he has been isolated from the rest of the dogs and put in a small playpen. The purpose of bringing him to Dogtopia was for him to be able to get exercise and have an opportunity to socialize. I’m very disappointed in the lack of communication and the downgrade of the quality experience for small dogs. However, I have been able to trust Dogtopia with the safety of my dog for over a year and that is very important. The overall interactions with staff is always pleasant and my dog used to get so excited for his weekly visits. But lately, he has been more excited to stay home unfortunately. I look for my dog to be able to run and play in a safe environment with other dogs his size. I had that for a long time with Dogtopia and I guess it’s come to an end with the recent changes.
Personalized care, easy availability, but most important. Freya loves going
The entire staff is focused on the needs of the dogs. It is like they are old friends.
Excellent Customer Service, Staff is friendly and pays attention to details.
Good Location, A great variety of services, including boarding.
Everything!!
Every staff member treats my dog like it was their own.
The staff are kind and amazing with my doggo. Facility is clean and well organized.
Friendly staff, lots of fun activities for the pups, the sheer excitement that my girl has every time she goes. I love knowing that Lucy will be having fun with her BFFFs all day.
The staff is very friendly plus I like that they take good care of the dogs.
Dogtopia has been amazing to my pup Prince Oliver they are always so happy to see him and make him feel welcome and loved. He has so much fun there they do activities with the dogs and make them feel like family. They have even bathed him for me when he has played super hard and gotten filthy so he does not come home that way. They are awesome!
We love Dogtopia! They are so kind & accommodating to us and our pup.
Everyone is amazing! Especially the GM.
Overnight boarding space with cameras, outdoor space for dogs, more staff
When staff bring your dog, they always forget there belonging. This has happened to me twice. I have also suggested if pet parents be told when dog has a poop. No one has listened to me.
It's not that hard to let the pet parents know even if they had met a friend.
I really like everything else that you guys do. The facility is always clean and smell great. Staff has aways been very friendly and I do appreciate it.
Friendly staff that really cares about all dogs.
The kindest, most friendly, helpful, dog loving people you will ever meet!
Our puppy goes crazy and runs towards the door every time we drop him off like he's visiting a best friend. I also love the energy staff greats grogu with even though they don't have to (especially in the mornings when people usually waking up).
The cameras are also great whenever we're out of town and just want to check in and look at grogu.
Honestly, I don't think I can trust anyone or any other service for boarding Grogu given how much he loves the round rock dog topia facility. Where we live now, we are 5 minutes away from another dog topia branch, but we still make the 15-20 min drive to the round rock location because that's where grogu belongs.
Friendly and caring people!
My pup always happy to go there.
Friendly staff, activities for dogs, safe
The staff is always amazing, Spock loves to go play with his friends.
I think the attendants all need to be dog lovers and I haven’t seen that consistency when I watch the webcam sadly. Most are amazing but not all.
I like the drive thru drop off and pick up as well as extended daycare hours. I also really enjoy all the fun photos my dog comes home with!
The excellent care of my little pet
The webcam
Just everything available
Team recognizes me and my pup by name, bubble parties and activities that engage the dogs throughout the day.
They take really good care of my pup . He is always happy to go and I know he is safe
Each area is always staffed with a human.
Dogs are separated by size/temperament.
Dogs are moved between being inside or outside throughout the day.
The gals up front are great and friendly