based on 158 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The hourly staff that interact with our dog are pleasant and say our dog is great and they love seeing her. The management at the Grand Rapids location have done everything possible to make not only my dog but us as uncomfortable as possible while being a customer and patron there. I have received multiple emails from the manager and GM from this place saying my dog is over stimulated and doesn't settle as they would like her to.
On top of the attitude given to us by Lilyrose, who is the most unprofessional representative of your company who continues to hold her position, despite multiple negative reviews and interactions. She continues to send me emails about my dog but the reports when the girls that actually interact with the dogs are always positive.
I hope you can see who is sending this review. We are currently looking for other options for daycare for our 1 year old boxer who is still a puppy. She acts like a puppy who spends time at a daycare who does not spend anytime treating ANY of the dogs in their care as individuals if it doesn't mean singling them out for behavior that upsets Lilyrose. My dog comes home smelling like she was bathed in whatever stink is left in this place. Comes home so dirty she needs a shower almost daily, and acts as though she has not been fed or watered properly even with direct instructions how to do so. My dog is not a trouble maker, she acts like many of the other dogs in your care. If you are sending me emails about her being over stimulated and telling me how I need to not send her to your facility as much as we do at 3 days per week, I hope you hold the golden retriever that is constantly biting and leaving scars on my dog, per the webcam, to the same standards. Also, in regards to these emails, why would other dog parents ask if my dog is gonna be there for their dog to interact with if she is such a horrible dog?
Clean up your act Dogtopia Grand Rapids, we are not the first one to write a review like this but I hope I'm the last. I will tell everyone in the area to avoid your services.
The boys did not have an overnight reservation for Tuesday night on the app, but they did for every other night we were gone. My wife emailed saying we would see the boys on Tuesday and I called Tuesday morning and left a message saying that we would pick up the boys by 4:30. When we arrived, there seemed to be confusion and we were told the boys did not have their exit baths and they were unable to refund us. We could bring them back within the week for them…that is probably not going to happen since work prevents us from doing that.
My two dogs enjoy coming to Dogtopia a couple times a month. They get the attention they need and have fun playing with the other dogs.
Very friendly staff
I love knowing that I can drop my pup off and she will be taken care of. My dog Mel comes home tired! She gets beyond excited when we pull into the parking lot! I love dogtopia and recommend it to anyone who has a dog.
Give invoices or receipts for payment
I like EVERYRTHING about your service with the exception of no toy or outdoor play, which I completely understandy why. I love the fact that they offer other services like grooming, dog products, etc. And the workers are so wonderful and it shows that they care so much about the dogs as if they owned the dogs themselves. This is just a wonderful place and I have shoped around, but it's the caring that keeps me bringing my dogs. Now if they incorporate Vet services or even pet insurance, and not through a third party, this would be the best dog place EVER!!!
I can’t say enough good things about Dogtopia! The staff is incredibly friendly, caring, and clearly loves dogs. My pup came home happy, relaxed, and tired from all the playtime. I really appreciated the photo updates and knowing he was safe and well looked after. The facility is clean, organized, and professional. I wouldn’t trust my dog with anyone else!
Did a Fantastic job!
Dog friendly, our bull dog loves it at Dogtopia.
Staff is very friendly and accommodating
Friendly, knowledgeable staff who I trust look after my dogs well. They both enjoy going there and are knocked out when I pick them up
The staff here is very friendly and it shows that they truly do love being around the dogs. It isn't just a job. Bandit has a great time when I bring him there.
Friendly able see your dog throughout the day great activities during the month
The facility is very clean. The people are very friendly and professional. I love the fact that Dogtopia has a camera that I could log into and check in to see how my dogs doing. My dog seems happy when I pick her up. I’ve been bringing my dog here for a few years now, and I’ve always had great experiences
The communication with fees.
very accommodating
Very clean
the people that work there are very compassionate
Every one there is friendly and helpful!
You take drop ins.
My dogs enjoy going to Dogtopia for grooming, they are excited when we pull in the parking lot. They pull me to the door and are happy to follow staff to the back. That tells me all I need to know about how they are treated. I'm always pleased with how they look when I pick them up. Friendly, professional, caring staff, I couldn't recommend them higher.
Everyone there is so friendly and all staff are dog lovers. I feel 100% secure leaving our dog Chili there. The facility is super clean too. I also love all the daily activities offered. We just LOVE Dogtopia!
Staff genuinely seem to care about our LuLu.
She loves spending the day there, and gets some energy out playing with her friends.
I love it here! My dog gets to play with all her friends and the staff is always so friendly
Staff was very friendly and well trained
Place seemed very clean
Easy drop off easy pick up dog seems happy people are very nice
I like the people who work at dogtopia of atascocita and I know they take care of my dog very well.
Janea does a great job grooming my irish water spaniel! And everyone is very professional and friendly!
My dog always has the best taste me. Staff is amazing
Very attentive and affectionate towards Buster. He loves coming there.
Everyone is always to kind and caring. My dog is always happy there.
Everyone is always so friendly and they really take care of my babies!