based on 3030 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our dog is happy when she arrives at Dogtopia. She is tired and happy when she comes home.
The care my dog receives and the attention she gets is outstanding. She is always eager to go inside when we arrive at the building.
Great place! My dog loved her first day there, it’s a great way for her to socialize and get her energy out!
I have just started to use Dogtopia recently. My dogs are very happy and tired when they come home, and all the clients I see coming and going always are content. Staff is pleasant, knowledgeable and caring. I am so glad I made the decision to walk in and check it out that one day.
I love how they treat my dog from the time he walks in the door until the time he leaves. Olaf is a Great Pyrenees and not every place appreciates large dogs. But this group treats him just as they would any other dog, and they even have funny little made up names for him. I think the absolute best part of their services is that my dog gets so excited when we pull in the parking lot because he knows where we are going. He never hesitates to go back with the staff and that is the best compliment that could ever be paid.
Friendly staff.
All of the staff is very good to my pups. When I've had surgery they make sure to greet me at my car when I pull up and get my Great Danes from the car and walk them inside for me which helps me so much! Dogtopia is always so clean and I love the staff. They have nail trim day which I always use. It helps me tremendously instead of doing this myself. Lastly, I love when they have "special activity days" and so do my Great Danes. Every single time they come home they're completely worn out and I love it!
When we dropped off Joker, we were well received with a friendly staff. We were told we would be emailed a link to log into the ap or website to view the cameras. We did not get that email and could not verify if our dog was playing with the other dogs or crated. When we picked up Joker, nobody greeted us and we felt like we were inconveniencing the dogtopia staff. We checked the screens and did not see our dog. We asked the staff if she was crated and for how long. No answer. We asked two more times and nobody responded. They handed us the end of the leash as if we were causing problems.
very friendly and courteous
Great customer service, took great care of my pups
Gentleness with our little chihuaha. She can be quite the diva, but has grown very comfortable with the groomers.
The staff is great! Very responsive with communication.
Daily specials and the techs are great that watch over out pups!!!
Friendly. My girls love going to Dogtopia. They are excited to go and played out at the end of the day.
Convenience, caring staff, and location!,,
Love how friendly the staff is and love seeing how much fun our little guy has.
All of the staff is so friendly to humans and absolutely loves the dogs. I know my dog is in good hands while making new dog friends, whether it is for the day or for a week.
Everyone is always so good!! Ashton is wonderful n the spa !
When a new family arrives, offer a tour and handout with the daily schedule and pricing to new visitors. (To make this do-able, you could arrange pre-set days/times for the orientation & tour.) The evaluation of our pets could occur at the same time, or following completion of the orientation. Have staff introduce themselves and offer information about their training & qualifications. At the end of the 1st visit, include useful information about the dogs your pet seemed to interact well with - like what days and times they’re usually at Dogtopia. Give out a business card, magnet… with information about how to download the app and watch your dog during his/her stay.
The staff are extremely friendly and professional.
The atmosphere at this dogtopia (Easton) is positive and happy
My dog loves coming to dogtopia
Great caring customer service!
Friendly environment, my dogs love it there.
Friendly staff who cares about my daughtergs, options for monthly plans, monthly calendar of things to do for tte dogs.
The front desk associates are amazing. They really care and strive for exceptional service. I also enjoy the 7am start time. My previous place did not have webcams and that was HUGE for me. I have just started using some of the services (nail trim) and I’m pleased with the results. I will try grooming next. If all works out it will be my one stop shop for all of my dog’s needs.
Everything
Just wanted to get a nail clipping.
Friendly and remember my dog!
Friendly caring staff!
Felt welcome at my meet and greet. Everyone was very nice and answered my questions.
Thank you for your kindness !