based on 1127 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Subject: Disappointment about Fernando's stay today Monday September 14, 2026
Dear Dogtopia Management,
We writing to let you know how incredibly disappointed and upset we are with Fernando’s daycare stay today.
Everything seemed fine when he was dropped off I watched him excitedly running and playing as I watched through the window, but when he was picked up, your staff mentioned you were short-staffed. Because of that, Fernando was rotated back and forth into a crate every 45 minutes all day long. Normally, Fernando is exhausted after a full day of playing hard and naps the entire car ride home and will sit with us and watch TV and nap some more in the evening. However today, he came home completely bursting with unspent energy, which leaves me to wonder if he didn't even get the limited playtime your staff claimed.
Worse yet, he wouldn't stop scratching at his neck. Upon closer inspection, we found that a staff member had put his collar back on him twisted which apparently was bothering him. When we fixed his collar we noticed a scratch mark on his neck. This has never happened before.
Between paying full price for him to sit in a crate half the day, the lack of transparency at drop-off, and the physical neglect regarding his collar, we have decided that Dogtopia is no longer the right fit for Fernando.
We are requesting a full refund for today's stay due to the inadequate care and communication. We are asking for a prompt response regarding how this will be handled.
Sincerely,
Gene and Name removed
Phone number removed
Or
Phone number removed
I couldn’t be happier with how Maverick turned out after his grooming appointment! Claudia did such a great job — he looks amazing and came home looking so clean, fluffy, and handsome! She was wonderful with him, and you can tell she really cares about the dogs she works with. He was born with bilateral hip dysplasia and she was very gentle with him and was conscious of his back legs. ❤️🐾
Staff
Every one has been very helpful and very nice. Snickers seems very happy,
Barb
The people
The facility is top notch and very clean. The staff is very friendly and knowledgeable. I felt like they had everything under control at all times.
Quality of work, very friendly team
The staff is fantastic and you know they all care about your dog!!
The staff was very friendly and knowledgeable. Our dog had a great time while visiting.
Very friendly staff who love dogs. They treat my dog with such care and attention to his special needs.
Clean
Professional
Comprehensive
Nurturing
Trustworthy
Staff was and always has been helpful and accommodating.
We have loved the care our pets have received at Dogtopia for years…we have never had an issue or problem.
Offer weekend daycare
The staff is so friendly and that goes a long way toward knowing our dogs will be well cared for while we are out of town.
The friendliness & professionalism of the team is so comforting when we leave our dog, so that we can enjoy our vacations.
I have trusted this team at least a dozen times & I can’t imagine having anyone else take care of our pup!
I feel he is safe and loved. They make it easy to drop him off and pick up is always great!
How you treat my pet
Everyone is so friendly, the place is very clean and the service is easy to use!
I love that my dog has fun and gets to socialize all while being monitored and cared for.
1. Overnight supervision! My biggest concern.
2. Improve weekend hours- open earlier than 10 am and allow later than 2 pm pickup on Sunday’s.
Very kind and friendly staff. Ease of online booking. Safe environment for my dog
The Dogtopia staff is truly exceptional. Initially, I had reservations and only booked one care session to gauge the experience. However, things didn’t start well. During her meet and greet session, Venus, my English bulldog, threw up three times in just three hours. I was understandably apprehensive, but I decided to take the plunge and booked a full daycare stay. Not only did I call twice, but the staff was incredibly patient with me. Venus didn’t throw up, and they were aware of her breathing and tendency to get easily agitated. They proactively prevented any issues before they arose. I was so impressed with their attention to detail and care that I increased my days from one week to three weeks.
The cleanliness and friendly, helpful staff.
They were amazing. We just moved from South Dakota and all my 5 dogs got dirty at the Airbnb in Tennessee. They were amazing and took great care of them.
They got the full service spa.
Very attentive service. Everyone is extremely nice and helpful.
They all love my anxious, neurotic weirdo.
I just love the place 😍 The staff are so friendly and the groomer did a wonderful job on my dog. I made a second appointment before I left. 🤩 Thank you Dog Topia 🐕
Highly recommend Dogtopia La Grange! Our two pups absolutely love coming here to play and stay overnight when we were gone. Teresa and her team are phenomenal and always have a high level of communication and letting us know how things are going. Definifely a special and safe place to take care of your pups!
We love everything about Dogtopia. It's one of the best decisions we ever made for a pet. Emil goes to the Toybox 3-4 days a week, and they are days we are worry-free about him getting socialization, plenty of activity, and lots of TLC from the outstanding staff.
My dog was continuously being mounted and humped all day. It was non stop. Watching the cameras, I could obviously tell he was not liking it one bit. He would try to get away or throw the dogs off of him, but they would just do it again. The workers barely did anything. For the multiple hours I watched, the pulled a dog off him maybe 2/3 times. I even called to make a note of the situation, and it was dismissed and no actions were taken. Multiple times it would be two dogs at once. Then they crated him for no apparent reason. Never took him out to potty. It was a shame to watch a “reputable” company take such care of my dog.