based on 528 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We love Dogtopia in Upland!! We have 2 Shar Pei and they are generally non-social dogs. We started bringing them as soon as we could. They are thriving! They love coming and playing with all their friends! We did 6 weeks of training with Junior and he was just the best. He is so patient and understanding of the breed. Everyone at Dogtopia has been great! Super friendly and you know when you drop off your fur babies that they will be very well taken care of. I am so grateful for Dogtopia Staff! They simply are the best!!
I love the people that work there. My dog races to go into daycare every day. I appreciate the early morning drop off and late pickup.
The people who work here are really friendly and they do an awesome job looking after the dogs. They always have new and exciting games or food or dress ups for pictures for the dogs. My dog is very happy on dogcare days!
I LOVE EVERYTHING ABOUT DOGTOPIA!!! The staff are professional, friendly, and very accommodating. My furbaby loves daycare and as a working professional, daycare is helping me out as well :) I am telling everyone about Dogtopia in Coppell!!!
All the people and the attention and love they give to all the dogs@ my demi loves it!
Inviting and friendly staff that truly care about you and your dog!
EVERYTHING!!! But #1 is definitely the people!!
The staff is very friendly and responsive. They handle my dog with the utmost care and responsibility and I love that because my dog is a little anxious around people he doesn’t know so well. I also love the fact that you can check on your dog via the camera and see them interact with other dogs and the staff. Our dog stayed multiple times overnight and we gave him his favorite toy and blanket to make him comfortable.
The crew/animal lovers know what they are doing.
From what I have seen they know how to take care of the dogs, play with the dogs and keep the area clean.
Kind considerate owner, flexible with health care schedule
I have spoken to the manager about this. Making it right is terminating our agreement.
Last week two different days, the white boxer is jumping other dogs and no corrective action.
Yesterday our dog was covered head to back with urine. We don’t need to return
Thank you for sharing your feedback. We did note that during previous visits, your pup became very excited when she was brought into the transition room beside the playroom, where we put on dogs’ leashes before they head home. This excitement caused her to urinate and then roll in it. Our team wiped her down with a wet wipe and a bit of doggie cologne to help freshen her up. A full rinse-down should have been done as she was leaving the facility, and we will be addressing this with our team. If you choose to return in the future, we would be more than happy to provide a complimentary rinse-down if she urinates as she leaving. We absolutely loved having her with us; she has such a sweet demeanor, and we truly wish you both all the best moving forward.
The staff is very friendly and my dog really loves going to daycare.
Great people been going here for over 8 years
All of the staff members are so kind and helpful. If there were two people helping during peak drop off/pick up times to minimize the line, that would be really appreciated. thank you for taking such good care of my dog!
Everything!! How they greet Madison when we arrived in the morning. How theythey called me when Madison was bit on her nose. They called me when her nose started bleeding and recommended to take her to our vet. I couldn't get her in that Friday so I took her to Banfield in Pet Smart.
The staff is very attentive and knowledgeable. They are more than willing and capable of answering any questions I have.
Friendly staff, clean facility, and my dog comes home tired and happy.
We love boarding our dogs at Dogtopia whenever we go on vacation. They are well cared for and the staff is great! The facility is always clean and orderly and the location is very convenient as well.
More outdoor space
Eddie loves going for day play. Everyone is so friendly and welcoming. Eddie is an older dog but we feel comfortable entrusting him to their care for day play, grooming, and kenneling.
The team is friendly and responsive and clearly know our dog and his personality, indicating the degree of attention paid to him during daycare and boarding. He always comes home happy and healthy, and where I have had concerns in the past they’ve been immediately addressed.
The dogs are well taken care of. The staff is super friendly and helpful. If we could would put our Beau in more but being retired we can't thank you Dogtopia
Honestly the biggest issue is that it is not located close to where I live. I was nudged toward this location by the Memorial location for my dog and they did a good job with my pet. The other thing is that there was a pet owner that impatient with the staff not being at the front so they went into the back to get someone so they could retrieve their dog. My dog has not shown any change that is negative in their behavior since they came back.
Webcam when I'm missing my pup. They were willing to introduce our dog to other dogs while other boarders did not want to socialize given our lack of knowledge of how our adopted dog would interact with others. Lots of fun activities.
Fantastic caring staff
Friendly staff who work quickly and genuinely love the dogs they see.
My dog, Ariel, gets so much love and attention from the staff!
Putting your membership on pause results in a weekly charge. This is not right
The staff is amazing!!! I feel my pup is well taken care of and having a safe fun day. She loves going to see her friends.
I LOVE Dogtopia in Upland! The staff is amazing and they always take wonderful care of my babies.
Every time I have gotten my husky groomed, she turned out looking amazing.