based on 323 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The fact that I my pet gets to play with other dogs his size and the report card given at the end of the day
Friendly staff
Clean facilities
Observation camera
Availability on Saturdays for daycare
The first couple times I brought my dog there, the lobby stunk like weed. I complained after several times because I was more concerned about my dog being properly taken care of.
My dog likes going there and I haven’t gotten any complaints. One time when I picked him up, one side of his body was soaked in urine. I brought him back inside asking why he was soaked in urine and they rinsed it off but with no soap and could not tell me why.
The other day at 8am I called several times to drop off my dog for the day and I kept getting an answering machine because it said they were busy. I called 3-4 times without being able to speak to anyone so I decided to just go there. When I got there, there was no one at the desk or lobby. I waited for at least 5 minutes and even tried calling Dogtopia as I was standing in the lobby. Hoping that someone would hear the phone and come to the lobby to help me and take my dog. Same thing happened, after being on hold, it went to voicemail. I finally opened the door to go to the back rooms and called out for someone. Finally someone came out.
Overall, I feel the staff there isn’t that competent but my dog does like going there. I can see my dog on camera which I like and makes me feel
Comfortable leaving him there. So instead of going every weekend for day camp, I take him maybe once a month.
more flexible membership options
Very knowledgeable staff & friendly
Staff really do enjoy being with the dogs and not any behavioral changes. Additionally, all staff will recognize me during drop off and pickup.
Attentive staff, very informative and knowledgeable. Good facility.
Everything seems to run very smoothly. Responsiveness of staff is excellent.
Clean facility.
I love the staff. Everyone is so nice, friendly and professional, which is noticeable at the moment that I walked in the door. In addition, the facility is clean, modern and the services are well thought out. There's day care, boarding, grooming, training and merchandise. It's like a one stop shop for your dog. I highly recommend this place for any dog lover
To begin with...everything! They take the time to help your pet (family member) learn the correct behavior when playing with other dogs! I love them!!!
The staff are very kind, helpful and considerate
Clean environment, professional and caring staff, hours of care provided
I didn't like hearing that air horns and buckets of water are used to calm over-excited dogs. I'd like a dog daycare that commits to a positive environment.
The staff is extremely friendly, and I love how they take care of our dog
Fix the cameras so they dont constantly freeze. Make sure to mark chart as to how much they eat.
Open.up the third room for medium.sized dogs so
Gymn and toy box are not overcrowded on busy days.
Post pictures weekly of dogs playing and enjoying the day there.
The friendliness and professionalism of all of the staff. They obviously care about the pets they train and supervise.
Everything both Stephen and Julie love animals, and it shows in their kindness, efficiency and love of our animal and in choice of their staff
The employees have a very caring and professional attitude towards me and my pup. They were very accommodating with my schedule-and their kindness is truly appreciated !
How much they love my dog
My dog likes it there..When I watch the webcam I just wish the handlers interacted more with the dogs ..a few do bubbles or follow the leader which is great
The staff is wonderful…knows my doggie and greets us with a happy smile all the time. I appreciate how the staff relates to the owners and their furry babies. My dog Lola starts winning in the car once we pull into the parking lot!
Highly recommend Dogtopia of Milford 🌼
followed all my instructions.
It was our first experience with Dogtopia. A meet and greet to decide if it's the right place to board our lovely Dike when we have to travel. They were very kind with our dog and with us, clarifying all our doubts. Dike is our four leg daughter, so for my husband and I it's very important to know that she is in good/safe/loving hands.
Great people working there and they take such good care of my pup!
Everything! My lil puppy was skittish at first but everyone was so patient and now she loves it there!!!
The staff were very friendly and gave me feedback on my dog’s day. I like being able to check in on the cameras.
Easy and flexible drop off and pick up. Desk staff is very friendly. I like being able to check in on camera.
Great staff, safe atmosphere, and I never need to worry about my dog when she is there. We can go away knowing that she will receive lots of attention and love.
Clean, friendly staff, great with the dogs. My dog had a wonderful time. Love being able to watch on my phone.
People, they are very kind and approachable.