based on 2918 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Please email invoices for services. I always have to ask for an invoice, and sometimes (often) I am overcharged and have to email or call to correct it.
Given the rise in deaths of dogs at daycares and board and trains, I would ask that you consider running the live feeds 24 hours. I'm not sure why the 12-2 break in feed needs to happen, and overnight I'd really like to be able to check in as well. I generally trust the staff but it is so scary to keep reading these stories.
On a positive note, our dog is so happy to go to dogtopia. The staff are always kind and understanding.
I love that my little singleton has a way to socialize with other pups his size. I love to watch him play on the web cam feed. Thank you for keeping all these little minds busy!
It took three times calling over multiple days to get a call back to get on the grooming schedule. The groom took 5 hours and she wasn’t even finished. I was asked to bring her back later to finish it, which I will not be doing. The price was almost $100 for part of a small dog groom?? Absolutely wild. Terrible customer service. No one at the desk and no one to actually answer the phone when I called to check on her after 4 hours of her being there.
It’s very Convenient. I can drop her off for playtime and get her nails done. She loves it there! She’s happy and doesn’t mind going there when we go on vacation.
Dogtopia has been the best daycare I have ever experienced with my two large Labradors, they made extra accommodations for the dogs when I had to drop them off a bit earlier at no cost to me and the staff was fantastic......I would highly recommend their affordable service.
Great and attentive staff! My dog always comes home tired from playing
Great customer service. My dog is very well cared for.
My pup enjoys her time there and everyone is so animal friendly.
Consistently great care for our pup and always friendly staff !
Welcoming, friendly and knowledgeable staff who care about my pet as a new member of the family.
Best staff ever! They truly love the dogs & seem to like people as well.
Our dogs are excited to go to Dogtopia, straining at the leash as soon as they get out of the car. Once they get inside, everyone is happy to see them. My dogs happily go with the person to take them into their play area.
Great service!
My dog Odin love it here wouldn’t choose any other place.
The staff are very friendly and helpful. Both check- in and pick up are very easy. It would be helpful to get some type of short report, checklist, or a few comments about how my dog did while she was in daycare.
Dogtopia Sun City is THE BEST in the valley! They take great care of the pups and are fantastic with communication. My Delilah girl is always well taken care of and well loved. They truly treat her as their own.
Jacob and Rickie were so nice and helpful! Made me feel at ease leaving our frenchie for a bath. I feel like he was well taken care of and loved on. We will be back ❤️
My dogs absolutely love it there! Everytime we go my dogs can’t wait to get into the building and see everyone!
10/10 from lunchbox and marshmallow
Staff is always welcoming and friendly. Place always looks and smells clean.
All I know as soon as our dog, Bugzy, sees the building, he can’t wait to go inside. I feel if our dog loves it so do we. The staff is awesome and work with you.
I like that my dog loves to go there. Everyone takes great care of him A very friendly staff would recommend anybody That's looking for doggy day Care It's The place to go.
Friendly and personable staff who cares for your fur baby.
I love my groomer, Jordyn. My dogs love her and she is so great with them. They are always so excited to see her. They always look so cute when i pick them up. She is the best!
Reasonably priced, friendly staff, and my dog loves to go
My dog looks forward to going to Dogtopia. My dog has so much energy and she comes home exhausted after a day at doggy daycare.
I like the staff and the app
I like seeing the familiar faces out front, and getting to know the new faces of those being trained for customer interactions. I like that my pup comes home tired from however he chose to spend his time...whether it was playing, watching while roaming among all the other dogs, or getting some snuggles from humans. His personality seems to work with the set up and I know he is safe and busy. I also like how they will not give him treats since he has tummy issues - good to know they are aware of their charges and any issues.
Great staff!!!
Love the staff and my dog always has a great time.
Very friendly staff, we always know harper is cared for and having a good time