based on 105 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dogs love to go!
Friendly and courteous staff. I enjoy being able to check in on my dog by video.
Outstanding team, good number of providers to dog and lots of happy dogs!
The staff is amazing!!!!
Staff is wonderful
The staff is very caring and friendly
Friendly staff!
My dogs do a “happy dance” on the mornings I tell them we are going to their play date. They love it
Staff is very friendly and professional. They are very attentive to the animals.
This place is amazing everything is great the staff is wonderful and my dog gets so excited to go everyday.
The Pace Family
I love that they know my pup by name, everyone is so incredibly friendly and he gets super excited when I say daycare!! It’s a safe place to allow my dog to socialize and have fun with his friends. Also-the webcams make it easy to check up and see what he’s up to.
They’ve called me when he wasn’t feeling well, provided me notice when his vaccines needed updated and let me know how his stay was from appetite to play.
I feel that my dog is safe with Dogtopia-something I cherish immensely!
Thank you Dogtopia of Orlando!!
How much the staff truly seems to enjoy engaging with the pups and all the CUTE themed picture days that happen monthly. Same goes for the spa specials!
Staff was nice. Very welcoming. Explained the system. Gave us a tour of the facility. Offered the grooming services we need monthly.
Friendly staff. Clean and fun for my dogs. They love it!
Very convenient and I love that we can see our puppies on webcam!
checking on my dog via webcam
I’ve always found the employees friendly and genuinely cared about my dog. My only concern with the staff is something that happened a few months ago when the computer system changed. Several times, when clients picked up their dogs, staff openly mentioned that the dogs hadn’t been checked in for the day. That worries me because if a dog isn’t properly checked into the system, there’s no reliable way to verify they’re in your care if something were to happen.
My larger frustration is the removal of the 10-day package. Not everyone can bring their dog in 8–10 times a month. I consistently bought the 10-day package and used it over a few months. I’ve brought my dog weekly for years, sometimes more, and it seems reasonable to expect some form of loyalty discount. I used to recommend Dogtopia to many of my veterinary clients, but I stopped after the package was discontinued. It feels like corporate decisions are taking priority over customer flexibility, and based on what some staff said, many clients were unhappy about this change as well.
Because of that, I no longer bring my dog routinely. Offering more flexible options again would go a long way toward earning back long-term customers like me.
Usually can always get an appointment. Very friendly staff and my dog seems happy.
Very friendly and loving to my fur baby!
Friendly, caring and responsive staff. Clean, full
Service facility. Love the webcams too!
Warm, caring staff. Efficient check-in, and check out processes.
They are so friendly and good environment
I would like to see more activities with our pals to improve their mobility
The feeling of knowing my dog is safe and that he interacts with other dogs. I just wish that the billing is as it was agreed upon.
Staff are great! Took great care of my pups
Very caring staff, and cleanly facility..........
Everyone is so friendly. My dog loves all of the groomers. Thanks!
Great people working there.
The best team ever. Love Julie she’s reassuring and knowledgeable about dog care! The team is so nice that my dogs are happy when they come back from boarding. We watch the dog camera and both are having fun! Paul is great and always available to assist. Dogtopia is clean and competitive with their prices. The area is clean and smells good. Most especially the grooming after boarding. Both of my dogs smells so good! For reference I have a standard goldendoodle and small AustralianLabradoodle. We’ll always go back! Everyone is efficient and welcoming!
The staff is friendly enough. But one time they gave me the wrong dog. Another time they completely missed that my dog was very sick. The weekday pick up and drop off waits can be very long.
Everybody's nice and the dogs are treated like royalty