based on 861 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have recommended Dogtopia of Waco to many. However, one who went there the other day said she was turned off by the terrible smell in the long front hallway. That has been an issue since Kim and Amy have been gone - it really does smell strongly of urine.
I have loved Dogtopia for many years, but the changes in the last year have been negative - high staff turnover means staff do not know my name. There are often lines to pickup dogs at 5-6 pm, sometimes 4 and 5 people deep, with only one person to retrieve dogs.
I worked in franchising for a long time and it appears the owners are not around much. The senior and long term staff are doing a good job, but there are not enough of them to make up for the lack of “adults” on site. I really hope the owners will understand the need to work IN the business to provide stability and leadership. Without them, the business is not capable of running well given the younger, less experienced employees that must be hired to match payroll budgets.
Our dog has so much fun there…getting to run free and being with other dogs and we also like that she can be groomed there also. Very convenient. Wish someone would open a Dogtopia in Mt. Pleasant.
I sign up for your $99 unlimited special. And you charge me 4 additional times.
I brought Midnight to your daycare maybe for two weeks. We reached the point where he didn’t want to go in and I had to force him in. It left me feeling bad about it.
And then you over charge me 4x. Please credit me back 4 of the 5 charges.
My cell is Phone number removed
Staff is wonderful
My dog comes out of there with a great day of socialization and play
Louis has come to You sove ha was a 7 month old puppy. It was a Dogtopia in Indiana. As we moved to Arizona, I looked for Dogtopia here and found your Dogtopia in Tuscon. It has been a place Louis feels comfortable, loved, deeply cared for and always gets alot of doggy attention. He also gets so much exciting play time with other dogs; exactly what he needs. I would not bring him to any other place because Dogtopia has been Louis best daycare since he was a small puppy ❤️
Your cleanliness and actually caring for our pups. Feel confident about their well-being after we drop them off.
Steve
Love that the staff are consistently happy, welcoming and conscientious. The prices are great - even for boarding! The only downside is they don't open until 9 am on Saturdays.
Friendly and fun
The staff is wonderful and genuinely love their jobs. My dog, Rizzo, has such a great time and absolutely loves everyone there. I know I can have peace of mind when I leave her at Dogtopia.
The facility is clean and the staff is wonderful.
Everyone is so nice and takes care of our dog like he was their own. He loves going and comes home happy and worn out! We have been able to take him in in short notice during a family emergency and know he was being loved on and taken care of.
All services rock!
I love how the staff knows when Asher is coming and I love how Asher reacts upon arriving. He’s so excited to be there.
I feel my Labrador enjoy and gets company and exercise
I love the convenience, however after paying a great amount for the service one thing I’ve noticed after several times visiting is that my dogs nails are never completely done. Some get clipped and some are missed. It’s rather frustrating.
Easy to make an appointment, friendly staff
I really like how friendly and welcoming they are, especially how accepting they’ve been of Travis being a big dog. I always enjoy seeing their smiles when I drop Travis off. It makes me feel good knowing he’s welcomed and cared for.
Everyone was super pleasant and friendly. My babies looked amazing after being groomed!.
The people are wonderful, and care for my dog as their own.
my dog almost always comes home smelling of urine and has to be bathed frequently. it would be helpful to have her come home smelling clean and fresh and not just sprayed with perfume or wiped down.
Dogtopia is amazing and I trust them wholeheartedly to look after our pup and ensure he is safe, happy and entertained. I recommend Dogtopia to all my pet parent friends
After the meet and greet day, my dog’s right eye swelled and almost totally swelled shut. It started going down the next day but took 2/3 days to totally get back to normal. This week Thursday was her first full day. When I picked her up after work she stunk. Smelled like dog poop or dog urine. It was so bad my wife and I had to give her a bath, right away. The odor remained in the house for several hours. I’m sure there can be reasonable explanations but so far it’s two for two.
Feel completely comfortable leaving My Dog.
Team is caring, friendly. My Dog loves to stay.
sends updates, photos, and report cards.
Best Dog daycare ever!
Employees truly care about my Leo! They are amazing and professionals. Always friendly and liable. Love the place!
Having an outdoor space would be a good thing.
The staff are exceptional.
Dogtopia is very accommodating. I can bring my dog to daycare and he can get a bath, nail trim, and teeth cleaning while he's there. I also love all of the activities. He's not just there just to be watched while I'm at work. Everyday there's fun activities or different treats. The calendar is full of such fun stuff.
And Valentino gets so excited when we turn the corner and pull into the parking lot. It makes me feel good that he absolutely loves going there.
The people who work there are very friendly. Seem to be knowledgeable about the dogs and sincerely interested in them. Always planning fun dog activities. Never have a problem with charges. Feel so fortunate I found Dogtopia for my dog's daycare . Facility clean also
They are so awesome! My doggos love it there.
It is really good