based on 402 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people that work there
The webcam
Lots of friendly people watching out for my pooch
The staff is friendly and efficient. My dog Bella is shy and submissive so the staff give her lots of love and encouragement when she is in the Toy Box. I know she is safe and cared for while she is there.
Our grooming with Caesar was easily scheduled. Our dog looked great afterward and seemed much happier than she was with our previous groomer.
My dog is very excited everytime we pull up for drop off that he rushes into daycare. The facilities are very clean and the staff is super friendly!
The employees genuinely care about the dogs. It's a happy place for my pets. They're always happy to go and are well cared for.
DT,
From the moment you walk in the building, the sense of “doggy-school” embraces you. Our receptionist that day was spoke to our puppy immediately. She was very accommodating and informative. We look forward to positive experiences for our puppy each visit. Thank you DT.
The staff is amazing. you can tell they take the time to learn and understand each do! It’s also always so clean! 💞
You take good care of our pup and we appreciate it so much.
Very friendly staff, who were great with a nervous dog that needed to take things slow
Everything!
The pleasant and caring staff.
I love the fact that I am able to check on my pup on the WebCam anytime I want through their app and that there’s always a person supervising at all times
The staff at the Lafayette location is amazing. Always happy, positive, helpful and kind. Remember my dogs name and makes me feel welcome each visit.
Friendly staff!!
Staff really cares about every dog. Nap time is a great idea!
Professional. Friendly. My dog loves it.
Friendly and informative staff. Take good care if our dogs!
Communication was a struggle
Hello Alexis. It's Rory, General Manager Dogtopia of San Marcos. I'm sorry about the issues you experienced with our communication. If you'd like to say more or have anything else you'd like to share about your pup's stay feel free to call us at (760) 471-6888. The staff loved having your pup here and I'd be happy to help you any way we can. Thanks!
Always great service!
The hours of operations are great. They do fun activities each month
You create a nice environment for the dogs to play and interact! It’s clean and you always take the time to give Riley a little wipe off before he leaves. That means a lot. And you’re very flexible with drop off and pick up times which is also a huge plus. Thank you!!
We like that we can check on our dog via cameras while in daycare or when we board. We also like that she is around other dogs during the day and overnight and she’s not alone. We have confidence in the staff that Winnie will be taken care of and given attention while in their care. You can tell that every staff members love dogs.
Thanks for all you do.
Clean and organized
Friendly staff, great facility but most importantly my dog Raymond absolutely loves it there!!
We’ve had a few instances where staff have mixed up our pick up times or charged us for an incorrect # of days. We love Dogtopia but the communication could be better - recently, I had to email 3 times and make a phone call to confirm that an incorrect charge would be resolved. 2 different employees promised a manager would reach out or they would reply to my email and then they did not. All else is great.
Everyone at Dogtopia is AMAZING!!! Lucy loves her spa days and looks fantastic!
Love Dogtopia so much. Always so attentive to my pup and treat him like he’s your favorite (and I know everyone is treated that way!). It’s my favorite and definitely won’t be going anywhere else for daycare!
Dogs are placed according to their temperment
The staff are incredibly attentive, friendly, and clearly love what they do. I always feel confident that my dog is in great hands.