based on 1611 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My dog has been going to daycare at Dogtopia for 9 months and we love it! They do a variety of activities with the dogs throughout the month and have a different lunch/treat option that fits the theme of the month or you can bring your own lunch! The dogs get a dedicated rest time part way through the day, which is perfect for puppy’s or older dogs! I also love the convenience of having grooming services on site so I can plan nail trims or ear cleanings around when she will be at daycare!
Location, friendly staff, spa services
Best daycare , so attentive to my Bella girl. She loves it there
Great to get a hold of.
Clean facility
Love the app
Always accommodating
Friendly staff
Everyone is great; they love the dogs and take great care of them!
Friendly staff, webcam view
Your hours are great for all our needs and the people who work there are kind to customers as well as pets.
I love knowing our dog is having fun and is able to go to the bathroom when needed while we are at work all day. He has his own friends and all the trainers love him! All of the front desk folks and trainers are very friendly and always make the drop off and pick up process as seamless as possible. Sydney is especially great and really knows all of the dogs and owners! We really appreciate everyone and know everyone there really cares about taking care of the dogs.
Very friendly. Great location. I like the camera I watch my dog play
It’s all about the people!
Dogtopia's staff are so friendly and loving to the pets.
I always feel that my dog is safe and cared for. I can see him on the webcam.
The friendliness, cleanliness and the care that they give our furry family. Everyone is so welcoming and the atmosphere is so great!
Friendly caring people. We can trust our pet is being treated well.
Friendly, clean, convenient and responsible
Staff is great with the dogs. Very friendly atmosphere.
I never really had a problem when I brought Tucker in for his 2 month appointment. I bring him in for a nail trim and really to be deshedded. When I made the appointment I know I made it for exactly that. When I brought him in yesterday, 10% my fault for not saying anything about the deshed only because that's what I made the appointment for. But what bothered me more then that was when I realized he wasn't deshedded and the receptionist was looking for the groomer, she was no longer around. Apparently she left for the day. I dont know why but I think that is very unprofessional. What if I had a concern or a question about what was done to him. Getting groomed is not cheap, and personally I give all my dogs baths, so this is not why I bring him in. It would of been nice to have some contact with the groomer when I picked him up. I wasn't going to complain but the more people I talked to, they agree that I should of been able to say something to her. I want to know next time, if there is one, I can ask a question if need be. Im sure others feel the same way. Tucker has a lot of anxiety so I don't want to bring him back until his next appointment. I did have the receptionist put in his notes to always make it a deshed appointment. Thank you for your time.
Staff are always friendly and helpful with smiles and good energy.
People are great. Dogs had a great time.
My dog always has a great time. The employee at the front counter is always nice. My dog comes back and sleeps for a full day, which is beautiful.
1. Changing the policy of no one on one with a dog.
2. Webcam not working on your senators of on the app.
3. Being charged for full daycare when only using part day daycare.
4. The credit for all the overcharged not on file.
5. Charged for the full daycare after being told they would look into the credit and also or dog was there from 2pm to 5:30 PM. Half day.
6. Calling and leaving a message that day asking about the down webcam. When we picked up our dog, I mentioned that I called. I received no response from the woman at the counter.
7. The woman at the counter was dismissive. She also said the new management was inplace for Ai last 6 to 8 weeks, and yet I received anemail about the change September 11th. So when did this new management take over.
I want a phone call to discuss the horrible experience we had Saturday.
Fix how we get billed for a half day and run a proper credit to us.
Always friendly and kind to mickey
I love how when I send Rex to them everyone treats him like he is their own pup and that they love him and that they allow him to play with all of his friends and don't keep him in a kennel all day long like some other daycare do. They truly go above and beyond for their pups/families. The owner Julie is amazing and cares for all the pups and knows all their names. The activities they have for them are so inventive and fun and the pics that they set up are cute and fun. All of the coaches are amazing with Rex he just loves all of them. Dogtopia is just so amazing and they just are a great group of people at Dogtopia Eastside.
Location
Their dog handlers are the best!! Gabby is very happy and excited to spend her day in daycare. That means everything to me!
Would be nice to offer dogs some outdoor time if possible.
Staff no longer seems to be sitting at the front desk, often have to signal for the person inside Toybox to radio the staff to receive a drop off.
The staff.
Ella loves to come play with her “friends” and her handlers. When I am missing her, I can just click on the webcam to see what she is up to and always find her with her tail wagging.
Love that the dogs have human supervision all the time. The nap/rest time is probably good for both dogs and humans great interactive activities offered throughout the minth.