based on 191 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff is very helpful, courteous and kind. Every time we visit, Dante our 5 year old Cavalier is so excited as soon as we park outside the building.
He knows he will be seeing the friendly and caring staff and his dog pals again.
Thank you Dogtopia of Commerce!
A+ service
Super friendly and they quickly learned about my dogs.
My dog was happy there. I like the web cam so I could check in on him.
Remi has been coming to Dogtopia for many years. He loves it there and we know that our pup will be loved by the staff and well taken care of
Everyone is so friendly and welcoming!
The Brick location cannot seem to get anything right. I made an appointment for a bath and nail trim, the appointment was approved for 8:30 am. I arrive a few minutes early and tell the staff member that I’m a bit early, and that my dog is only here for a bath and nail trim. She looked at me confused, and I asked about how long it would be as the app only indicated an hour. She said a bath and nail trim would definitely be 2 hours but she didn’t have anyone there to bath him until 9 am. I told her the appointment was for 8:30 and I left him with her, I received a call 20 minutes later confirming if I wanted a bath because the appointment in the system only showed a nail trim. I said I booked him for a bath and nail trim, the employee said that was fine and they would see me at 11:30. When I arrived at 11:30 to pick up my dog the staff checked me out and told me how well he did. When they brought him out I didn’t notice at first but he was bleeding, he hopped in my car and there was bright red blood all over my leather seats. I ran back inside and asked for a paper towel or tissue to clean up and stop the bleeding if possible. The staff asked which foot was bleeding and they seemed to know that there was an issue. I should’ve been told at checkout that they clipped a nail too short. He bled all the way home and continued to bleed for sometime after that. I was able to get it to stop but later on that night it reopened and he bled on the couch, the rug, and all over the floor. I was able to get the bleeding to stop again but then spent my night cleaning up all the blood. Not being informed about this prior to checking me out seems as though they quickly trimmed his foot and then brought him out to me which is careless. There was a lot of blood, I find it hard to believe he wasn’t bleeding in the back. I’ve had issue after issue and I am beyond frustrated. I’ve been overcharged, mischarged, had my complimentary days disappear from my account and have had no one reach out to correct it other than the store manager who couldn’t fix it. Assuming I won’t hear from anyone about this either. I should not have been charged for the nail trim at the very least. I loved Dogtopia when they first opened and raved about it, now I complain and tell everyone to not go there.
Everyone is so friendly and is so amazing with Delilah! You all helped me out in an emergency when I was ln the hospital for a week and called last minute thank thank thank you from the bottom of my heart
The owner and all the employees they know all the pets and the owners and treat you like family kind and friendly
Very customer oriented and attentive to their clients.
Close to home. Good grooming service. Reasonable pricing.
They treat the dogs as if they were their own.
The staff makes Dogtopia what it is. Everyone is great towards my pup and they always have a great attitude. I always recommend Dogtopia.
Friendly staff. The wipe down feature and the flexible scheduling .
We love the Friendly staff. My dogs excitement to go and be there. It's a great place for dogs.
good location, feel confident my dog is safe
That should have been a ten!!! I wish you had some outside space
Friendly staff, clean facility, easy booking. My dog loves going here!
Unfortunately, the smell in the lobby area was pretty offensive. Having volunteered for nine years at an animal shelter, we immediately recognized that smell. While I understand that dirty laundry is inevitable, something needs to be changed so people don’t immediately smell it when you enter…made me uncomfortable leaving our sweet little girl.
Otherwise, Sarah did a great job and seemed wonderful handling our doggo.
I love the early hours. Really helps people who have to go to work early.
Staff is friendly and enjoys working with the digs. Very accommodating to help meet any problems.
Great service
Everyone is so friendly. I can tell by my dog demeanor that he enjoys going to daycare. My baby is always taken care of.
Very friendly staff who seem to enjoy taking care of dogs. Like being able to peek in on our dogs with their webcam during the day.
Staff is very friendly and accommodating. My dog loves being here!
THE BEST
the employees and the flexibility! they go above and beyond!
It’s very clean. The quieter dogs were separated from the noisy dogs during rest time. Always supervised. Staff is friendly and excited to see Dolly. I was able to see her on the camera.
Your love of dogs
Employees are friendly and professional. I like that I have the options for daycare, boarding, and baths all in one spot. And my dog loves Dogtopia! She gets so excited when she sees that we're approaching the facility.