based on 1456 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Never got daily updates on how our dog was doing. Everywhere else was born in New Orleans, Virginia area since you an update. I went for the spa services and my arm is now bleeding because it appears her nails won’t cut. I mean gouged right through. I just wish a little bit more information about how our dogs.
I love your amazing team!!! Your attention to detail. Sometimes I forget to request a rinse and someone often reaches out to see if I’d like to add it so that when I pick up my Winston he is clean. My pup loves coming to Dogtopia and he is well socialized.
We’ve been bringing our dog to Dogtopia Arcadia for over three years, and we’ve had a wonderful experience. The team is caring, professional, and always looking for ways to improve their services. Most importantly, our dog is happy here, and that gives us so much peace of mind. We highly recommend Dogtopia Arcadia!
Caring, friendly, engaging staff.
Cleanliness of rooms.
Love the bath services offered at a reasonable cost following overnight stays
The staff is caring, attentive, and observant.
We love the staff at Dogtopia. They really know our pups. We love the themed days and the snack days. We find everyone who works there to really care about our pups
Exceptionally friendly staff, very clean and interactive play spaces for the dogs, and timely communication, which helps my dog live his best life.
Everyone is always helpful and nice. Dogtopia is our only choice when looking to board Jumbo. We know she is always well cared for and loved on. I always recommend Dogtopia when asked.
Directions are very clear. The facility is clean and well maintained. I love the webcams and the feedback from the staff
BEST DOGGY DAYCARE EVER! The staff is phenomenal. They treat every dog & dog parent like family. Lola has been with them since they opened and i trust them wholeheartedly. Alison, ally, krista and all the coaches are honestly just all amazing. The facility is exceptionally clean and i love that you can watch the dogs play during the day on the pup cam. I recommend dogtopia to every dog parent i know.
I love having cameras so I can see how my fur baby is doing. I know he has the ability to play and socialize in a safe, climate controlled environment all day.
Cali LOVES spending time at Dogtopia! Loves her friends, the activities, the people :) She can’t wait to go even after a long morning of walk, she is ready! Also happy to see us when we pick her up. Great boarding experience!!! ❤️❤️❤️
Pickles always comes home refreshed but tired. I love that she gets the exercise she needs, especially in the summer when it’s too hot to be outside. Additionally, the team at Oro Valley have taken the time to let her warm up to them. Now she gets excited and is pulling me to the door everyday she goes.
My dog loves this place, especially the STAFF!
⭐⭐⭐⭐⭐
Dogtopia West Alabama has been wonderful! The team is friendly, caring, and genuinely loves the dogs. The facility is clean, well organized, and professionally run. We highly recommend Dogtopia West Alabama to anyone looking for a daycare or boarding they can trust!
My pups were very exhausted when they came home from their day of play, which means they had fun. And they were very friendly towards the staff which means the staff treat them well. My pups will be back very often!
Wonderful and attentive staff, the cushy floors, the cleanliness, the non-doggy air scent, clean water bowls, all the dogs, and the organization.
However, I was disappointed that the tracker DASH that I purchased was not functioning, so I was unable to see the data of how much mileage my dog did. And as of today have not heard anything about what to do with my defective tracker.
Excellent service providing bath and grooming for my 2 dogs. Staff is very friendly and caring. Thank you!
Great staff, very attentive care
The wonderful staff. The fun that Buddy has and that he loves going to Dogtopia!
10 out of 10.
😍😍😍😍
I love how friendly everyone is! On our second day the staff already knew my pup!
I’ve had a wonderful experience with Dogtopia. Scheduling my pets’ stays is incredibly easy through the app, which makes planning so convenient. The staff are always friendly, caring, and take excellent care of my fur babies—I know they’re in great hands every time they stay. I also love the extra services, like nail trims and treats, which make their visits even more special. I highly recommend this place to anyone looking for a trustworthy and caring place for their pets!
Great staff. Convenient times for pick up and drop off.
Friendly staff, flexible scheduling, easy-to-
-use app, clean and reliable.
I am writing to address the handling of my recent service appointment, and I want to be absolutely clear: the way this situation was managed was unacceptable, avoidable, and far below any reasonable standard of professionalism.
When I arrived, the Madison Alabama location was closed with no notice—no phone call, text, or email. I confirmed this appointment through the app and again in person during a recent meet‑and‑greet. I booked a full month in advance. There was more than enough time to communicate any changes, yet I received nothing.
Upon arrival, I was told the building had no air conditioning in the back, that the number of animals accepted had been reduced, and that the facility was full. Ash’s confirmed suite had been given away without any notification. This is not a minor oversight—it is a complete failure in communication and operational reliability.
I also need to address the air conditioning outage directly. An environment without functioning AC is unsafe for animals. Overheating is a serious risk, especially in enclosed spaces. Dogs can experience heat stress quickly, and certain breeds, older pets, or anxious animals are even more vulnerable. The idea that Ash could have been placed in a warm, poorly ventilated area without my knowledge is unacceptable. Even if her suite had not been given away, I was provided no notice that the AC was out—meaning no one intended to inform me of the conditions my pet would be staying under. That is a fundamental breach of trust.
To make matters worse, the manager, Mena, told me it was *my responsibility* to check your social media for updates on hours. That is completely unreasonable. It is not the customer’s job to monitor your social media accounts to find out whether a confirmed reservation is still valid or whether the facility is even open. You had my phone number, email, and a confirmed booking. The responsibility to communicate changes rests entirely with your team—not with your customers.
The only person who demonstrated professionalism was the receptionist. She actively tried to help and find a solution. Instead of being supported, she was punished and sent home early. This is deeply concerning and reflects a serious issue with leadership and accountability.
Because Ash’s confirmed suite was taken without notice, she had to remain at home unsupervised. As a direct result, we now have significant damage to our home. She tore up drywall and trim, and we are facing expensive repairs that would have been entirely avoided had your team honored the reservation or communicated the issue in advance.
This situation shows a breakdown in communication, scheduling, and management responsibility. I trusted your facility with Ash’s care and made arrangements well ahead of time. The lack of notice, the unsafe conditions, the mishandling of her reservation, and the treatment of your own staff are unacceptable.
I expect a direct explanation of why I was not notified about the AC outage, how long it had been an issue, and what steps will be taken to ensure no pet owner is left uninformed about unsafe conditions in the future. I also expect clarity on how your company intends to address the financial impact caused by this failure.
The convenience and prices are great! Love the Towson team ❤️
You are kind to my dogs and they like being there.
The way each staff loves every animal as their own and the webcams
They go the extra mile to care for my pups and always help out
Cleanliness in play area