based on 2220 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease of appointments
Caring staff
The staff is fantastic, they are almost like an extended family. I feel completely comfortable, leaving my dog there on a daily basis while I go to work.
I feel like you know our dog and love him for his quirks!
I can’t say enough great things about Dogtopia Upland! The pick-up and drop-off process is always smooth and easy, which makes such a difference in my day. The customer service is consistently excellent, and it’s clear that everyone there truly cares.
Most importantly, I know my dogs are safe, happy, and genuinely loved while they’re there — and that peace of mind is priceless.
A special shoutout to Crystal for always being so friendly and bringing such a great attitude, and to Mercedes for going above and beyond for me on numerous occasions. Her level of care and customer service truly stands out.
Highly recommend to anyone looking for a place they can trust with their dogs!
Very convenient. The staff is nice and the puppy gets super tired while he’s there.
They are amazing at Dogtopia. My husband and I love it and our dog does too. Would def recommend!
Love how upbeat and friendly staff are and how excited my pup is to go
Very professionally run business. The staff is highly experienced with dogs and care for their well-being. My pet is new at Dogtopia and he is fitting in beautifully.
Goldee is always so excited to come see her friends! All we have to ask her is “do you want to go play-play?” She loves coming! Thank y’all for taking such good care of her any time we’ve brought her for daycare and boarding. We appreciate yall! :)
We love dogtopia! Major loves going to “school” and seeing everyone!
The staff! Great people!
I feel that the staff genuinely care about my dog, his happiness, and his comfort in being at day care. I can tell that he is excited to be with them and that each of the staff members pay individual attention to every dog at day care vs just a generic approach. The facility is clean, efficient, and welcoming.
Reliable, consistent service.
The people are all so nice and they love our dog! It’s actually clean and smells nice too
We love the staff. They are so friendly and helpful, and we know they will take good care of you little one.
Amazing, caring staff. Super fast check in and check out process.
Top tier care. Great staff and facility. My dog loves it, comes home happy and exhausted! A big stress reliever for a worrisome pet parent! 10/10 staff for sure, extremely personal service and care!!
Zeb loves going to Dogtopia to play and run around with his friends! When I say come on lets go to dogtopia, he gives a little head turn and runs to the door! The staff is excellent Its comforting walking in the front door and the staff knowing my dog and saying Hi Zebby boy with such enthusiasm! They take care of Zeb like he is their own dog. The extra touches like Valentines day cards and pictures is extraordinary. I know Zeb had a good day when he come and sleeps. We love Dogtopia!
My dog loves hanging out with his friends :-). People are great too!
Parking has gotten to be a problem with the restaurant across the street parking in your lot, making it difficult to get in and out
Parking is already tricky with the traffic on Alabama and having a full parking lot makes it even harder
The groomer did an excellent job and the receptionist was extremely nice.
She was knowledgeable and very helpful. We have been looking for a new place and we ha e found it!
great service use al the time - staff is great - my doggie always safe
Staff is great. They are all welcoming nice answer any questions. Only reason I put a 5 is because the dogs dont go outside, at all throughout the day because I think of the location. Now its way better then being in a cage all day. But for me id like my dog to be able to use the bathroom outside. She os a pup and house training I think is getting confusing for her. All day she pees In the room she is in on a grass mat. Then I get her home and she has to go outside. For older dogs I would probably say a 10. But for pups inthink they need to be trained already. Again staff are great just wish they had a small outside area she could go out to. Price is very reasonable no complaints there.
The friendliness and compassionate care
AMAZING. Great staff and Zola comes home tired and full of love everyday
I've noticed that my dog is frequently placed in the kennel on a "time out". I do understand sometimes they need a break but it has been over 10+ minutes. This can be frustrating as I'd like feedback, if he is doing something wrong so we can make corrections at home. With the increased cost of daycare, I could easily leave him at home rather than paying someone to leave him in the kennel. And sometimes when watching the web cams the coaches ignore the dogs and are on their phones. I'm wondering if there needs to be more than 1 coach in the room at times as the coaches seem overwhelmed with the amount of dogs.
Also, I've noticed a smell at the facility and sometimes my dog comes home smelling like urine/other dogs. This hasn't been the case in the past but more recently. My dog really loves daycare so I'm hoping with feedback from the surgery, there are some positive changes.
Very friendly enthusiastic staff very welcoming to a newcomer. Simi loved it there. They took great care of her
Friendly and helpful and employees seem to really like dogs.
I signed up for an enrollment 5 days before an extended overnight stay but the paperwork wasn't processed and I was charged the higher rate and no one offered to give me the lower rate even though it was their mistake.
The care shown to my fur baby is outstanding