634 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and convenient
Webcam gives only one view, so can't see my dog when I want to check in on him if he is sitting somewhere else.
Very convenient and the people there take very good care of our loved one.
We are absolutely THRILLED with Dogtopia for our dog Millie. We were super impressed during the welcome tour and continue to be impressed each time we drop Millie off for an amazing day at daycare. The facilities are clean and modern and the services offered are top-notch (Millie is perfectly clean after a bath, and they even manage to cut her nails which is quite the feat for her nervous self!). They also have fun activities and events for the dogs, and bonus snacks like awesome protein bowls. But the BEST part about Dogtopia is how much everyone cares about each and every dog. Every Dogtopia team member is incredibly kind, friendly, and caring; you can tell dogs are their passion. Dogtopia also participates in town and community events, which truly shows their commitment to the families they serve. We feel so lucky for Dogtopia to be in our community and for Millie to have a fun, safe space to play!
I love your model and your operations so my criticism may not be fair. I think it would be good if there was a way you could use a trainer to “break the ice” for shyer dogs, rather than leave them to fend for themselves. My dog is very social but I think he gets overwhelmed at daycare and could get his bearings with a little help and encouragement from a trainer.
Everyone is friendly and helpful. And everyone loves Samson and he loves everyone there.
Both his furry friends and his human ones!
Dogtopia Bethpage is really amazing. They take such good care of my little pup while he is there. Nice to have the piece of mind to know that he’s safe and having fun while we are at work. Sam is the absolute best! Our pup Archie can’t wait to go to daycare and always looks forward to seeing her when he’s there. Can’t say enough good things about this place and their staff.
My dog was happy for the 2 weeks he was in boarding.
Staff is very friendly and helpful, theme days are fun, “rest time” is a good break.
Everything! Auggie has the best time while he is there and we know he is safe and is loved by all of the staff.
Just a few suggestions:
Name tags somehow-- I only know a few of the staff others I can just describe and that feels so impersonal.
Longer hours on the weekends!!! This would be a huge help for us sports parents and others parents as well.
No more price hikes please!!!!!!!
friendly staff who actually like dogs.
The staff are all so friendly
Friendly and attentive employees
Dogtopia has everything my almost two year old Shiba needs. Furry friends, a spa to get cleaned up, and rooms that have AC and give him a place to cool down on hot days.
I like seeing the caring, attentive staff in the playroom with my dog on the webcam. The staff at the front desk is also friendly and efficient checking dogs in and out and billing accounts. t like the design of the facility and appreciate the security provided at the location for the dogs.
The staff there is so wonderful! They are great at getting back to me in a timely fashion about scheduling and go out of their way to be accommodating.
Friendly staff, clean environment, and a great Groomer!!
We love the webcam and all the folks working there. They always welcome our pups enthusiastically. I also like the ease of the website for scheduloing and the promptness of their replies.
We like everything about the services. My little guy loves this place and I love that he has fun while I go to work. I come home to a happy yet exhausted dog. The people are so nice. Every one of them is so kind to and invested in Henry
i loved the personal attention and the trainers knowledge and individualism for each dog
You guys rock!
Friendly and attentive.
Easy access to grooming services.
I really like that everyone at the front desk is extremely friendly. All the canine coaches are excited to see the dogs and have been happy to share how Lucy is doing.
Dogtopia at Royal Windsor is AWESOME! The staff are incredibly friendly and love and care for each dog. My dog loves going and connecting with her dog friends and staff! She always comes out wagging her tail and looking like she's had the best day ever. The facilities are clean and the program provides a lot of stimulation and fun for my dog. I would absolutely recommend Dogtopia Royal Windsor to anyone!
The webcam feature works fir me. Having someone watching the dogs at all times makes it a safer environment.
The staff are so caring and attentive to my pup’s special needs! They really make sure he is happy :)
Very friendly
Thank you for taking such great care of our pup Louie!
Safe environment for the babe to be while moms busy!
Clean, very professional, and very caring for the dogs and also went over their policies good