based on 776 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything all in one!
Friendly kind great with my dog
The staff is above and beyond, loves our dogs. The staff makes things so convenient and easy for us.
Our pup has not been going very long, just three times total and for only the past week. When we arrived for pickup the last two times the puppy was extremely dirty. Her legs and lower body were covered black with dirt, she’s white and tan… she wreaked of urine and what can only be described as vomit. We had to bathe her for a half hour just to get everything off of her. She was also missing her collar and it was replaced with another one. I spoke with the front of house the next day and was promised that the dog could be wiped down each visit if necessary prior to dismissal. When we arrived day 3 the puppy was covered in diarrhea all over her rear and back legs/paws. My wife brought her back in after making it to the parking lot and they all cleaned her up as best as possible but could not get it all off. What a mess, two days in a row! Not sure how things like this get missed when they are so obvious. We are not complainers but can’t possibly see how we can continue to take her to Dogtopia. It’s a shame because we are literally 5 minutes each way and both work from home. We were hoping this could be a huge opportunity for our 6 month old to play out her endless energy during the day while we worked but after only a couple of visits it has turned into baths when we get her home and worrying about her care while she’s there. I can’t see how we would recommend Dogtopia to our friends and neighbors after these first visits.
Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered during your puppy’s recent visits. We understand how upsetting it must have been to pick her up in that condition, especially on multiple occasions, and we sincerely apologize that we did not meet the level of care and attention you expected.
Cleanliness and the well-being of every dog in our care are extremely important to us, and it is clear that we fell short in your experience. We appreciate you bringing these concerns to our attention, as they help us identify opportunities to improve our processes and ensure situations like this are addressed promptly.
We would appreciate the opportunity to speak with you directly to better understand what happened and discuss how we can make this right. Please feel free to contact us at your convenience or send us a private message with the best way to reach you.
Thank you again for your honest feedback. We genuinely value your trust and hope to have the opportunity to restore your confidence in our team.
I know my baby is being loved because when we get to the turn in lane, she stands up and is already ready to get out of the car, tail wagging, waiting to go in.
She loves all of the staff members, 4and excited to be there every time we go.
I travel often and I even leave her there for Boarding....she's always happy and healthy when I pick her up.
Clean facility and friendly staff
The friendly staff and how happy my dog is when he arrives
I just wish the dogs went outside more for outside play time and potty!
The fact that your staff knows the dogs by name and how delighted they are to see them. Heaven, I believe is her name is an asset. Knows dogs’ name, friendly, welcoming, it’s always nice to start my morning with her greeting my pup and I.
Riley loves it there. I never worry about his care. You can tell he’s happy!
Being there when needed. Activities for the pets. Loving, caring, pack members!
The staff at North Gilbert Dogtopia consistently goes above and beyond to treat our fur baby with the absolute best care.
Friendly owner and staff. Was in town for surgery and they were super helpful in taking in our dog at the last minute when we realized our family could not keep him anywhere else.
Friendly and helpful staff
Friendly Staff.
Dog daycare personel know my dog and she is always happy to go to Dogtopia
Great staff , very clean and treats my dog like he’s part of the family.
We couldn’t have asked for a better place for our pups. The team at Dogtopia has loved and cared for them like they were their own, and that peace of mind is priceless. Every staff member has always been kind, welcoming, and genuinely excited to see our dogs each day. It’s clear they truly care about the dogs in their care.
As we move to San Antonio, saying goodbye is bittersweet. Thank you for taking such wonderful care of our family over the years—we’ll miss you all so much and are incredibly grateful for everything you’ve done.
Amenable and informed Staff
All members greet me and my pet by name
Clear explanations when questions are asked
Our Gracie loves Dogtopia and looks forward to being with her friends—two legged and four legged! We trust that she is safe there and well cared for.
The knowledgeable staff and having the webcam to be able to check in on our dog
Hire more staff
Milo always has the “best day ever” when he goes to school. Whether playing or observing, he’s always content when I check in on him via the cameras. He runs to the door, gives kisses to the canine coaches and is bursting with joyful bouncing ears at pick up time. Thankful for the Dogtopia Dublin team.
Everyone is so kind and gentle with my shy older dog. I feel like she’s safe and cared for while there. And the groomer does a fantastic job!❤️
My dogs are their happiest selves after a day playing at Dogtopia! Their boarding services are also fantastic - I don’t have to worry at all when I’m out of town. The enrichment days are frequent, reasonably priced, and a lot of fun for the pets and parents alike.
I love how excited Rex is to go! The staff is amazing and Rex loves them too.
Friendliness of the employees, genuine concern for my dog and the employees recognize me and know which dog is mine. I greatly appreciate the webcams.
The convenience of being able to get our dogs in when we need to, the friendly staff and how well they know and like our dogs.
Everything
The staff are super helpful and friendly. My dogs love it and that speaks volumes.