based on 3804 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and cares about my pet.
Pricing of services not visible. Front desk staff was helpful but didn't have all the information available for first time customer.
Professional, courteous and my dog loves it.
The pictures you take of the dogs.
Melo and Gracie have a blast at Dogtopia! I can go away and not worry about my beautiful little pals. Thank you to all! Love First name removed Melo and Gracie đź’–đź’–đź’–
Charlie has had great time and also gets a his bath and grooming there also.
The entire staff goes above and beyond every day taking care of Finn and his play mates👍 it is a good feeling dropping Finn off at Dogtopia knowing he is well taken care of🥰
Flexible scheduling…I can book Moxie in with short notice
I do wish the webcam feed was smoother
I had an appointment scheduled for Thursday 3/5. I arrived at 7:05am, 5 minutes after opening to be told that daycare was closed for the day. I stated I had an appointment and asked why I wasn’t contacted so that I could make other arrangements. The person working said “Uhhhh you mean this is a meet and greet not a daycare appt?” I said, that it was in fact a day care appointment and showed her the confirmation. She said “I mean daycare is closed for the day we are having plumbing issues and the people need to go in the rooms, so it’s closed.” I stated I was yes a newer customer but regardless why wasn’t I contacted? She told me that *sometimes* a text is sent, I let her know that I did not receive it.
I left extremely annoyed and panicked because I do have a puppy that cannot be left all day which is why I sought out the services Dogtopia has to offer to use when needed. I understand that things happen but customer service should always be #1 priority especially when it comes to people’s animals. I had a commitment to be out of town for work which is why I scheduled the appointment days in advance. With no notice of day care being closed, I had no time to make other arrangements for my puppy to be cared for and I had to cancel my workday.
This makes me feel that the location and staff are not reliable and do not understand the inconvenience their lack of communication can cause.
Lack of oversight leading to my dog getting attacked by another dog. Blatant negligence as the staff was aware of the threat. $1,000 vet bill.
Great team! Very considerate and loving.
Good friendly people
Super friendly staff and great with all the dogs. Ours always comes back safe, happy, and well exercised.
I love the way you treat my Midnight and the other dogs the staff at the Milford Dogtopia are so caring and the activity you guy do with the dogs are excellent I love the way you guys encourage and include dogs in everything keep up the good work you do
The staff is great!!!
We started using dogtopia a few days ago- We like it a lot- the group working there is great- explain all very good- It seems our Apollo loves the place- I like the the place because it is very clean-Our Apollo got home smelling really good- I like the fact that we can use the webcams to check on our family member. We plan on keep using their services.
First name removed -
The affordability of the quality services enrich my dog's life throughout the week.
Clean, friendly, great staff. Good location.
convenient, clean and friendly.
Friendly
more outdoor play space
Professional. Perrsonalized, caring , attentive and fun for pup.
The service is pretty good but the prices are too high. The facility is generally good but the exterior/yard is very small for dogs boarding for multiple days or longer. For the premium prices that are being charged at this facility, I would expect a more spacious and amenity elaborate exterior space. I avoid boarding my dog at this facility long-term for that reason. The interior space for overnight dogs is also pretty basic and no staff stays with the dogs through the night. Competitor boarding facilities at this price point offer much more. So my perspectives are largely coming from a boarding perspective, not a daycare.
Everyone is soooo amazingly friendly!!!!
They were attentive when I arrived with my dog
The range of hours, the boarding option, the people who care for my Murphy.
Friendly staff! They love our furbabies
Staff was very nice and attentive. I saw them giving pets to my dogs multiple time through the cameras and gave them there dinner. Would recommend! My dogs were ready to go play once they came through the doors.
So friendly. My dog is so excited to go there every time
Great staff who take good care of our fur baby! Flexible hours!