based on 629 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our dog is excited to attend and calm after. Love the 2-hour break mid-day. Staff knows our dog and his needs and preferences. Staff is very service-oriented, friendly, caring and professional.
Friendly staff who cared about my dog.
The staff is friendly and accommodating. They love up my dog and I know he like being there. The hours and location are super convenient.
From entry to exit everything was handled with care for Brandy.
Both of my dogs lost weight during their stay of 3 weeks. The bigger one, Andrea on the weight scale went from about a 5 to about a 4. The other one, Rémi, a dachshund went from a 5 to about a 2 to 3. He looked like an Auschwitz survivor. This was in spite of the fact that we sent meals for both that were significantly larger than what they received at home. I would like to know how they are fed. Are they kept separated and allowed to eat unmolested?
Rémi arrived there with both a bed and a blanket. He has never, ever chewed anything. Yet his bed was returned thoroughly chewed up. Was it accidentally given to Andrea? We specifically said she was not to have a bed or blanket because she would chew it up. Are other dogs allowed access? How did this happen?
We asked that the baggies we sent with the food in them be returned to us. When we returned, we were told that the baggies were tossed out because they would attract vermin. If this was the case, how is it that the full bags are not also a problem?
I really would like good answered to these questions.
Caring staff, treat days, cute photo days
Very convenient and accessible. All the staff seems to be very friendly and welcoming. My pup loves it there!
Convenient location, hours, friendly accommodating staff
I appreciate the activities dogtopia does with kash and the grooming service. Kash is excited to go to Dogtopia and loves all the staff. In closing Kash is tired after a day at Dogtopia also they offers over night dtay also their prices for services are reasonable
I like everything you do. But the smell is over powering and my dog smells like that too for
many days. I have to give him a bath immediately. I dont know if its a perfume smell you
put down or its a cleaning detergent your using, its just not a pleasant smell.
thank you for taking care of my doggie...he comes back in great shape!
Dog groooming was very nice and professional. We waited 3 hours and were getting worried why it was taking so long so we went to check on our dog and when we walk out our dog appeared right then. There was no 20 minute phone call to say he will be done soon and also no receit as I was standing at the counter waiting for it it aind the gentle said thank you and no receit. I am wondering what just happened and very puz,led as everything went so fast. Thank you!!!
They clearly love dogs, and my dog loves them and her time there.
Everyone is extremely friendly and professional. They take excellent care of Cam.
Very caring staff with my small older pups.
My dog loves it. I feel like he gets attention and care
Professional and accommodating service.
Friendly staff
Staff is awesome, love the web cams and curbside service
All the staff are friendly and really care.
I love all the services. The staff takes excellent care of my dog.
I feel my puppy is safe when there. Like the mgr
It’s just amazing. I was alittle nervous but they gave me peace
Everyone greets Kelly when we bring him in.
Everything!!!
My dogs smelled wonderful and were silky smooth. Scheduling was easy and very accommodating. I didn’t have to wait long for an appointment like other groomers.
Great staff
Friendly professional and welcoming!
My dog seems happy there. Would prefer some kind of outdoor space for longer stays.
We were so impressed by Caitlyn who gave us a tour and answered all of our questions on the day of our meet and greet. Her care and passion for dogs made us feel comfortable leaving our puppy there for some much needed socializatipn and exercise! We also love the webcams and being able to check in at anytime!
I love the way they take care of are fur babies they show them love and I like all the activities they do with are fur babies they cook for them on special accession my fur baby love going there once we turn on the street he no just where he’s going I love the staff and the daycare the hour are excellent I do recommend Dogtopia Darcel Billups and my fur baby name is Midnight