based on 584 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I pay over $300 per month for my 2 dogs to attend daycare. I’ve been a customer since the Gardenhome location opened. My monthly renewal is set for the 6th. For the past 3 years, if I brought my dogs in on the 5th they honored my subscription price and deducted it from the new month. To be clear my subscription is 4 full days per month each. I never bring them more than 4 times.
This month, I brought them in the 4th and without any communication they charged me an extra $78 for a full day for both dogs. Tomorrow my $318 gets charged for the 4 days each. I called to change my renewal date to the 1st so that it captures the 4 visits per month included and was told I’ll have to call back in March.
I’m very frustrated at this bad customer service. I understand if the new manager is going to start enforcing rules in a stricter way, but based upon my longevity, I’d think it’s appropriate to get informed before charging me an extra $80 that I haven’t budgeted for.
How happy my dog was to be there and how well taken care of he was
My puppy loves every moment he gets at Dogtopia. He plays non-stop and comes home wonderfully tuckered out. They have done a great job teaching him the ropes. It’s evident how much everyone there cares about each and every dog that comes through the door.
Convenient, great staff,
With no hesitation their friendly staff went out of their way on our rescue dog that was badly needed of a grooming. No questions asked they took on the challenge of his grooming and made him into a new dog. We including him ,of course, say thank you. Highly recommended. Customers for life!!!!!
Friendly, energetic, easy to obtain, reliable
Carey is the best groomer we have ever had!
My dog Stella loves her and she always does an amazing job!she explains things too and it’s wonderful because I feel like I can keep my dogs hair looking nice between grooming appointments with her good advice
The people are very friendly and are so caring about the pets.
Friendly staff
The canine coaches absolutely love Luca. They take good care of him from daycare to boarding, or while he receives spa services.
Everything
Super friendly and always on time
everything hs been excellent thus far, Bodi seems to love it there. everyone answering calls from owners seems vey friendly as well, great job!
Very caring staff, always enthusiastic when I drop my little girl off and she was timid at first but they gave her time to get comfortable and didn’t rush her! The daycare service is very helpful when working 5 days a week and the webcams so I can “spy” on my pup during the day!
Staff are friendly, Gizmo loves it there
They always have availability
Great team who really love their jobs and the doggo.
Always a smile and a warm greeting whether I'm dropping off or picking up.
Prices too high
Friendly staffs, Clean . They take good care of our baby Loki. He always comes home tired and happy. Always looking forward to go to Dogtopia San Marcos!!
Friendly yo people, kind to dogs
Everyone is so kind and loving to my Nakia. The first day they helped ease her nerves and mine! I feel confident that Nakia is in the best hands when I drop her off. I love I can watch her interact with her friends throughout the day.
Extra care you express
Would like the dogs to have more outside time to maybe help reduce the large amount of indoor marking/urinating. I have friends with young dogs who are interested in daycare but have expressed hesitation due to concerns that the pups may regress in their potty training by attending.
Longer hours for daycare on the weekends would be really helpful.
Staff is friendly and caring. My dog feels welcome and happy there. She has a great time and I feel relaxed when I leave her because I trust the staff. I know they love my girl.
Not sure as I see you guys cleaning a lot, but my dog came home from his recent boarding with diahrea, which testing revealed was caused by Coccidia. Not great to come back from vacation and spend the next 3 nights getting very little sleep as your dog has to go out near hourly.
Yogi had a spa day and some fun in day care with his furry friends. He came home looking and smelling great. He got the exercise he needed not being able to go for walks because of the snow.
My dog loves Dogtopia and the staff always take wonderful care of him.
Everyone is friendly and encouraging, plus it's easy to book and my dog loves it at Dogtopia.
The staff there are VERY friendly and helpful. I rated it a '7' because I feel $54 for daycare is a bit on the high side. Also, it would be nice if they were open later, sometimes our flights home don't get in until after 7pm.