based on 849 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff and I can tell they love my dog. My dog runs to the door and can’t wait to see his friends!
Staff members are very patient and friendly! The hours of operation are excellent. And there are always fun extras for the dogs to participate in.
The staff seem to really care about the dogs and they are very friendly and helpful.
Friendly and knowledgeable staff
Hugo loves DOGTOPIA, and that is what matters
Thank you for the follow-up and feedback to ensure customer satisfaction. Great location and customer service. All staff interactions positive. My fur boys are safe!
I LOVE, LOVE, LOVE the staff here!!! My dog has been attending since day one and STILL gets excited when we pull in the parking lot!!!!!!
I like that Dogtopia provides a safe, fun, and caring environment for my pup. The staff is always friendly and attentive, and I feel comfortable knowing my dog is well taken care of while getting plenty of socialization and playtime. I also love that you can check the cameras throughout the day and see how your pup is doing—it gives me extra peace of mind!
We had such a wonderful experience with Dogtopia. The staff was friendly, attentive, and it was clear from the start that they truly love and care about the dogs they look after. I felt completely comfortable leaving my dogs knowing that they would be good hands. I highly recommend them and definitely will be using them again!
The staff is extremely friendly and helpful. Ruger is always well cared for and thoroughly enjoys her time there.
Having so many dogs in a room, with one attendant could make a potential problem. Less dogs in a room.
Clearer pricing information. The "package" deals need to be explained that they are only for daytime not overnights.
Video cameras in the caged areas.
Janea who grooms my goldendoodle is top notch!!!
Very friendly and flexible
Great facility, staff all super nice!
Our Husky Layla enjoys her trips to Dogtopia in South Elgin. This is her regular "spa" day to get cleaned up trimmed and clipped. They always are friendly and take care of us!
Friendly, helpful easy
They take good care of my princess.
I love to see my baby happy when ever she goes they're too play with her furry friends.
And that they take care of her while she's there safely. And i like to make sure i can watch her on camera, that is when there working correctly.
Easy access, hours of operation, availability, cleanliness, and very nice staff.
Flexibility to accept dogs. I also like that there are people in the room all the time to interact and observe the dogs.
Friendly staff and good range of services, always accommodating to client requests.
Convenient, well priced and they do a good job
Friendly staff. Clean facility. Cameras to check on your Fur Baby. What's not to like?
Quick service, addressed needs, great communication.
Friendly folks upfront, we appreciated the "interview" process, as it helped alleviate our concerns about leaving our puppy.
People seem to really care about the dogs and the dogs really love being there!
The staff at Dogtopia are wonderful! My concern is that it smells like urine and the lobby is dirty.
Convenience and friendly staff.
Everyone is SO friendly and they all clearly love all the pups! Zeus got the best spa treatment and was a happy camper! So was mom!’
The flexibility, accountability, active services, great care, webcams and bath need services.