based on 365 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am getting very concerned about the pricing structure and cost of Dogtopia. There used to be a structure that allow people discounts for buying visits that generally didn’t expire within the first year since that has gone away it has become harder to justify the cost of especially when it seems like the company is pushing for more of a membership based model I appreciate that everyone has arrived to make whatever profit that he was appropriate but at the same time it makes it harder to justify the cost of the service is beyond a very high and luxury. We are considering an alternative and this is coming from someone who thankfully makes a reasonable income. That is not a reflection of the car at the facility because the car at the facility for our dog has always been very good.
Able to check on my dog on the WebCam
Friendly staff
Staff take the time to get to know my dog
Able to make instant instantaneous last minute reservations .
They have to plan activities or special days for pups to enjoy like bacon day, pup, cups, holiday barbecue.
Very friendly and fun themes for dogs. Love the ratios dogs to people.
Staff are super friendly and helpful, and letting my pup stay at daycare allows me to come into the office once a week and still get her exercise and socialization while I'm at work!
Everyone was so nice, friendly and extremely efficient!
I’m so glad I stopped in to find a new place for my pup!
Friendly and attentive team. Management was very attentive.
Amazing Staff, outstanding Dog care.
Simple easy and straightforward. Groomers are extremely nice and patient. Even for a dogs who are newcomers and hate baths.
Hi Kyle,
Thank you for your kind words! We’re so glad to hear that your grooming experience was simple and stress-free. Lizzie loves helping even the newest or most bath-averse pups feel comfortable and cared for. We look forward to seeing your dog again soon!
— Dogtopia of Geneva
Friendly attentive staff
Access the webcam. 60seconds to get password is not enough. Still don’t have access. Check spam email. Not enough. If could reset by text that would be good or lengthen the time to reset like 5 mins.
Deodorizer on the dog during pickup
My dog, who on the first day thought she was going to the vet(which she hates). On the second day she was rushing to get into Dogtopia to play with her buddies.
Amazing staff and Amazing dogs 😁🧡
Extremely friendly staff and always greeted with a smile. Never have any reservations at all our little Pickles is going to be well looked after and have a great time at day camp or boarding. Would highly recommend Dogtopia Viera to anyone looking for a place for their pup! Keep up the great work!
My dogs love it there. They get very excited when we get there. Staff is very friendly and knowledgeable.
The dogs all seem pretty happy to be there. I like the secure multiple door system so no accidental escapes. Staff are friendly and know the dogs.
It was very professional and I believe the person at the front counters name was Toby? Very very nice and informative individual
Our André is always greeted by name and with a smile. We feel so welcome and know that André will have safe, enjoyable play!
Outstanding
Great communication, friendly and professional staff.
Very friendly. They treat Georgie like he is one of their own. Georgie suffers from separation anxiety but he never hesitates to rush in the door - he obviously enjoys his time at Dogtopia. It gives me peace of mind knowing he is entertained while away from me - and he sleeps when he gets home! They even manage to get him to go into the cage for naptime - something that he refuses to do for me.
Lacey is very good with Gracie
More play equipment in rooms
My dog has had the opportunity to attend two different Dogtopias, one in Fort Myers and one in Minnesota. Both have been fantastic experiences for Hope, my 2 1/2 year old Standard Poodle.
I am truly thankful for Dogtopia!
The staff are friendly and professional and do a great job with my two dogs. We have one rescue dog who is nervous but the staff helps him adjust to the pack and he always seems to enjoy his time at Dogtopia.
Professional, courteous and caring
I love how nice everyone that works there is. The place is always clean. My dog loves going to Dogtopia.
The flexibility to book last minute, and the friendliness of the staff (to dogs AND their owners!). It’s run very professionally and Tailor really sets the tone with her warmth and caring.
Clean facilities, friendly staff, great specials and a very happy pup!
Location and staff
My dog loves his weekly Dogtopia visit...his day at camp. He knows it is camp day when my husband puts the leash on in the morning and drives him over. The dog leaps out of the car when they arrive, anxious to spend the day with his friends. When I pick him up in the afternoon he is tired and glad to get in the car for the drive home.